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Thread: Warranty work

  1. #1
    Setting Up Camp
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    Warranty work

    Looking at purchasing a 310gk-r. I know dealers are always backed up. Will Grand Design authorize a local independent dealer to do warranty work, or must it be a mobile tech? Thank you for any assistance
    Dean and Zelda
    2018 momentum 350M
    2018 GMC 3500 Duramax CC Lwb Srw
    2018 Maverick Trail 1000 Dps
    Andersen ultimate hitch, Progressive Ems

  2. #2
    Site Team Soundsailor's Avatar
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    Quote Originally Posted by harperboy View Post
    Looking at purchasing a 310gk-r. I know dealers are always backed up. Will Grand Design authorize a local independent dealer to do warranty work, or must it be a mobile tech? Thank you for any assistance
    While I don't have any experience with an independent dealer being authorized to do warranty work, it seems likely that GD would approve them if they accept the standard GD terms. We had a mobile tech approved that way.
    Stephen and Judy
    2022 Reflection 150 Series 260RD (Stella)
    2017 Chevy Silverado 2500 HD (Blue)
    Traded - 2018 Forest River Rockwood Minilite 2104S

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    Site Sponsor Gronk1's Avatar
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    Quote Originally Posted by harperboy View Post
    Looking at purchasing a 310gk-r. I know dealers are always backed up. Will Grand Design authorize a local independent dealer to do warranty work, or must it be a mobile tech? Thank you for any assistance
    We are over 100 miles from a GD dealer. They did authorize a repair facility to do warranty work. I would look to this as most dealers are backed up for months & put you on the back burner if you did not buy from them.
    Also GD wont authorize CW for warranty work.
    Paul, Sue & Wonder Dog Zane
    '18 Solitude 310 GK
    "15 F-350 6.7, DRW, CC

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    Setting Up Camp
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    Quote Originally Posted by Soundsailor View Post
    While I don't have any experience with an independent dealer being authorized to do warranty work, it seems likely that GD would approve them if they accept the standard GD terms. We had a mobile tech approved that way.
    Thank you for the info.
    Dean and Zelda
    2018 momentum 350M
    2018 GMC 3500 Duramax CC Lwb Srw
    2018 Maverick Trail 1000 Dps
    Andersen ultimate hitch, Progressive Ems

  5. #5
    Setting Up Camp
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    Quote Originally Posted by Soundsailor View Post
    While I don't have any experience with an independent dealer being authorized to do warranty work, it seems likely that GD would approve them if they accept the standard GD terms. We had a mobile tech approved that way.
    Thank you for the info.
    Dean and Zelda
    2018 momentum 350M
    2018 GMC 3500 Duramax CC Lwb Srw
    2018 Maverick Trail 1000 Dps
    Andersen ultimate hitch, Progressive Ems

  6. #6
    Left The Driveway
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    I am in the middle of warranty work and here is an excerpt of the authorization email I received:

    Good afternoon!

    Please read over the info below as to repair processes and keep us posted on the progress of the repairs or if you have a question.

    Grand Design recommends warranty repairs be handled by your selling dealership. The warranty procedures are below. If you choose to go outside of the selling dealer there are options below, however you may be subjected to cover any money out of pocket expenses that are incurred. And being the owner, you also take on the responsibility to make sure everything required below is in place when estimates and invoices are submitted. Also, diagnostic time is not paid. Grand Design considers it part of the repair time.

    If this information has not already provided, please include the VIN, or case number in all emails. We are not able to properly assist without this information.  Thank you

    Here are a couple options for warranty work…

    You can work with any Grand Design dealer that will take your appointment. They can submit a labor and parts request online to do the repairs. We have a dealer locator on our website https://www.granddesignrv.com/shoppi...ls/find-dealer. This is your best option for you as there is less leg work and more probability of coverage of the entire invoice. You are responsible for scheduling this appointment.

    You can contact a non-Grand Design dealer or service center (other than Camping World). You will submit a detailed written estimate prior to work being completed. Please see highlighted area below for specifics needed on a written estimate. You are responsible for finding the non-Grand Design dealer as well as scheduling the appointment.

    You can contact a local mobile repair service.  The warrantable parts need to be ordered through Grand Design. The approved labor is covered but not the service call fee. You will submit a detailed written estimate prior to work being completed. Please see highlighted area below for specifics needed on a written estimate. If a repair it can be made and it is after hours to get an approval from us, it is ok to have the repair done if it is no longer than two hours labor. You are responsible for finding a local mobile technician and scheduling the appointment. You need to be at your current location for at least 30 days. The diagnostic time is included in the repair time and not covered separately.

    ** If you go outside of the selling dealer. We allow two hours for diagnoses and possible repairs. If it goes beyond the allotted time, we will need a detailed written estimate for review and approval first before the work is completed.

    ***IF YOU LIVE IN TEXAS AND PURCHASED YOUR RV IN TEXAS, PLEASE NOTE THAT THE TEXAS STATE FRANCHISE LAW APPLIES AND YOU HAVE TO GO THROUGH YOUR ORIGINAL SELLING DEALER FOR ALL WARRANTY REPAIRS. Mobile service has to be approved through the selling dealer, you pay that mobile repair when the repair is completed and then submit to the dealer for reimbursement.  Grand Design cannot reimburse because we are then in violation of that Franchise Law.***
    WE DO NOT COVER MOBILE TECH SERVICE CALL FEE’S OR DIAGNOSTIC TIME!

    ****** A detailed estimate written or typed in legible form and sent as an attachment from a non-Grand Design service center or mobile tech should include the following items - Diagnostic time is included in the repair time.

    Full name of the service center and contact info that completed the job
    Reason (Why are you reaching out to grand design)
    Complaint (issue(s) you are experiencing)
    Cause (what is causing each issue)
    Correction (what the tech recommends to remedy each issue)
    Labor breakdown (hours needed for repairs and hourly rate)
    The filled out diagnostic sheet from the supplier (applicable to refrigerators, air conditioners, etc.
    Detailed part break down (parts needed from Grand Design and/or pricing for locally sourced or on-hand parts)
    Please add photos -
    if possible, showing any potential defect.
    data tags of any furniture, axles, or appliances (if applies)
    Picture of each part needed
    Measurement(s) of each part
    Quantity of each part

    These are the same requirements once the service is completed and an invoice sent.
    Also include the street address, city, state, zip and phone number of who is to receive the reimbursement.

    All the above needs to be included on the invoice before reimbursement can be submitted to our claims department.


    ***FOR NON-GRAND DESIGN DEALER/ MOBILE SERVICE REPAIRS, PLEASE MAKE SURE: Pictures are taken to show defect and any parts replaced are saved in case we need them returned. If a part does not need returned, we will require photos of the following: complete serial number tag AND the unit destroyed (inoperable, cord cut, screen smashed, etc.) to process the claim.
    You can submit those images by replying to this email. ****

    At times, it may be allowed for you to do the repairs on your RV without voiding your warranty. However, Grand Design will not cover nor be responsible for any additional damages/issues that may be caused as a result of a repair done by you to either the RV or to yourself. Grand Design does not pay labor for you to complete your own repairs.

    For further questions please contact our Customer Service team at 574-825-9679 and anyone will be able to assist you. and have them send me pictures.
    Glenn
    2022 Solitude 372WB
    Western Washington

  7. #7
    Seasoned Camper tjndsa's Avatar
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    I think it may depend on the extent of the warranty work needed and your location too. After having our 2022 397th just a month, we found a major repair in the under belly that needed attention ASAP. We were 700 miles from our dealer and hubby was away at work for a month. Grand Design worked with a local dealer where we were located to arrange for a mobile tech to address the issue. Tech arrived within 24 hours. After several hours, was able to repair the issue with the exception of new coroplast (tech put up damaged coroplast until new could arrive and be installed) and insulation we were good to go. We had to pay the tech up front. Emailed a copy of his invoice to Grand Design and we had a reimbursement check within a week. They also sent us new coroplast and insulation and hubby installed it when he returned home.

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