Compass Connect issues

[pappcam]

We finally brought our 2023 2970RL home on the weekend. I had Compass Connect configured easily enough right off the bat using the QR code that was stuck above the control panel. I went to bring an awning in using my phone and it said it was offline. I tried every thing I could to connect again but no luck. I decided to start over and delete the app and remove the bluetooth device. I went to set it up again but we had removed the sticker from the wall as it was starting to peel and we wanted to keep it safe. Apparently keeping it safe meant losing it and I assume it it got thrown in a garbage at some point. Now I can't connect it again.

I did some internet troubleshooting and I was bale to find the actual module under my bathroom sink. There looked like there should have been another sticker on there but it was already removed so I basically have no sticker with a QR code or password. I called the dealer and they thought that that other sticker may be in my stack of documentation so I'll look through that.

If I fail to find that other sticker, what are my options?

[alias100]

Our panel has a bluetooth button on the top right and when you hit it, you see the system on your phone under Bluetooth. If this doesn't work please post a picture of your panel, than might help get actually useful answers.

[pappcam]

Our panel has a bluetooth button on the top right and when you hit it, you see the system on your phone under Bluetooth. If this doesn't work please post a picture of your panel, than might help get actually useful answers.

I have the same panel I guess because there is a bluetooth button in the top right corner. All I get when I press that now is a message saying that it can't pair on my phone. I'm pretty sure it's because I removed that device from the list of paired devices when I went to start over.

Here's a picture of a very similar panel:

[pappcam]

As a follow up to my original post, I couldn't find the other sticker in my pile of documentation. The dealer said they wouldn't have removed that 2nd sticker. Would GD do that during the build? If so, why? I may have screwed up by losing the first sticker but I'm quite annoyed that the other sticker is not on the module. Also lost in all this is the fact that the stupid app stopped working the same day I set it up in the first place.

Anyway, I emailed Lippert at their support email address. I'll probably also call tomorrow so I'll see if they can help.

[huntr70]

As a follow up to my original post, I couldn't find the other sticker in my pile of documentation. The dealer said they wouldn't have removed that 2nd sticker. Would GD do that during the build? If so, why? I may have screwed up by losing the first sticker but I'm quite annoyed that the other sticker is not on the module. Also lost in all this is the fact that the stupid app stopped working the same day I set it up in the first place.

Anyway, I emailed Lippert at their support email address. I'll probably also call tomorrow so I'll see if they can help.

Look in your manual packet. GD started putting a sheet in there with all your QR codes.

[llr2800]

For the off line issue, I believe you need to activate / wake up the physical panel to get it back on line, I think they do this for safety but it is a pain.

[pappcam]

Look in your manual packet. GD started putting a sheet in there with all your QR codes.

Looked through all our documentation at least 3 times with no luck. I'll see what Lippert says.

[pappcam]

For the off line issue, I believe you need to activate / wake up the physical panel to get it back on line, I think they do this for safety but it is a pain.

Well that makes it kind of pointless then. Maybe not having it working won't be such a loss. lol

[Rabbit]

Call Lippert. They have been very helpful when I had connection problems even with the QR code. You may have to reset the board, or the network configuration on your phone. They should be able to help in either case.

[alias100]

I have the same panel I guess because there is a bluetooth button in the top right corner. All I get when I press that now is a message saying that it can't pair on my phone. I'm pretty sure it's because I removed that device from the list of paired devices when I went to start over.

Here's a picture of a very similar panel:

That is very similar to what we have, so I have no further suggestions. Hope Lippert helps you out.