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08-14-2015, 07:00 PM #1
Looks like we have the dreaded awning separation.
My wife noticed our awning has started to separate from the camper. Both ends are starting to pull away. Fortunately we are camping close to our dealer this weekend and will be able to drop it off for repair. Just curious, what is the fix?
Dave and Anne
2015 Ford F350 XLT 6.7l 3.55 Crew Cab/SB
2016 Grand Design Reflection 337RLS w/King Size Bed and Dual A/C
2 Golden Retrievers - Ivy 6 yrs and Ruby 2 yrs.
[SIGPIC][/SIGPIC]
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08-14-2015, 07:18 PM #2
Dave and Anne,
Up until about August of 2014, GD was installing the awnings with screws. They realized that they were having a high number of awning rails separating from the coach. The repair is to remove the screws, drill a slightly larger hole, and then install molly rivets which GD will provide to your dealer for warranty work. The repair is actually quite easy to do if you want to attempt it yourself. If you need to get on the road before you get this fixed, let me know and I'll provide you with a temporary fix which will hold the awning until you get it fixed with the approved procedure.
Jim
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08-14-2015, 07:26 PM #3
Thanks Jim. We have a vacation scheduled in September so we should be ok letting our dealer handle this one. Colrain in Indianapolis is great. They have picked up our camper for us before at our home and delivered it back to us.
Dave and Anne
2015 Ford F350 XLT 6.7l 3.55 Crew Cab/SB
2016 Grand Design Reflection 337RLS w/King Size Bed and Dual A/C
2 Golden Retrievers - Ivy 6 yrs and Ruby 2 yrs.
[SIGPIC][/SIGPIC]
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08-14-2015, 07:58 PM #4Gator JimGuest
Dave sounds like you have found one of the few good dealers out there.
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08-14-2015, 08:00 PM #5
Jim-they just always do the right thing.
Dave and Anne
2015 Ford F350 XLT 6.7l 3.55 Crew Cab/SB
2016 Grand Design Reflection 337RLS w/King Size Bed and Dual A/C
2 Golden Retrievers - Ivy 6 yrs and Ruby 2 yrs.
[SIGPIC][/SIGPIC]
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08-19-2015, 07:39 PM #6
Well our camper is fixed-they brought it to us this evening and everything seems to be good.
Dave and Anne
2015 Ford F350 XLT 6.7l 3.55 Crew Cab/SB
2016 Grand Design Reflection 337RLS w/King Size Bed and Dual A/C
2 Golden Retrievers - Ivy 6 yrs and Ruby 2 yrs.
[SIGPIC][/SIGPIC]
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08-19-2015, 08:04 PM #7
That was fast. Good for you. Our dealer would have taken four weeks and still not ordered the parts from GD.
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09-17-2015, 05:23 PM #8Cliff and KarenGuest
I just had my repaired JARIED at Grand Design tock cave of it even with it being a little out of warrenty they have been grate to work with on a couple of different things When I first had issues the General rv dealer in Utah had a bad service rep and had a lot of trouble he is gone This last time was great A NEW YOUNG LADY took his place called and let me know parts did not come in saving me a 2 1/2 hr drive . Then she call and let me know they came in and got me in asap , Great turn around in service department.
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