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  1. #1
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    New owner concerns

    I've been reading many of the forums regarding Reflection problems and I'm very encouraged by the great service GD has provided. I'm picking up my 2016 Reflection 303 this Thursday and trying to learn as much as I can as fast as I can. I am a female traveling alone and have to admit that I'm not holding at the age of 29 any longer. Therefore, I've got to try to prevent any problem areas from occurring.

    Although I've found that there are so many different experiences and opinions, a summary of the following concerns would be greatly appreciated.

    1.Has the bearing seal and break problem been addressed or should I request that the dealer inspect these before I leave the lot?
    2. Have the issues with the Westlake tires been solved or do I need to go straight to the tire shop for new ones? What's the final answer from GD re: 15 vs 16's?
    3. Has the towing issue with the 303 and the 2014 Ram diesel 2500 been fixed with the new set up or does the trailer still tow nose high?
    4. Any other major, recurring issues I need to be aware of?

    Thanks

  2. #2
    Manufacturer
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    Quote Originally Posted by Janiceknight1 View Post
    I've been reading many of the forums regarding Reflection problems and I'm very encouraged by the great service GD has provided. I'm picking up my 2016 Reflection 303 this Thursday and trying to learn as much as I can as fast as I can. I am a female traveling alone and have to admit that I'm not holding at the age of 29 any longer. Therefore, I've got to try to prevent any problem areas from occurring.

    Although I've found that there are so many different experiences and opinions, a summary of the following concerns would be greatly appreciated.

    1.Has the bearing seal and break problem been addressed or should I request that the dealer inspect these before I leave the lot?
    2. Have the issues with the Westlake tires been solved or do I need to go straight to the tire shop for new ones? What's the final answer from GD re: 15 vs 16's?
    3. Has the towing issue with the 303 and the 2014 Ram diesel 2500 been fixed with the new set up or does the trailer still tow nose high?
    4. Any other major, recurring issues I need to be aware of?

    Thanks
    Hi @Janiceknight1,

    First, congratulations on your 2016 Reflection 303RLS and welcome to the family! Please send me a private message via the forum with your 17-digit RV VIN (or the name and location of your purchasing dealer), your name, and a phone number where you can be reached. Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
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    Reply

    Quote Originally Posted by GDRV Customer Service View Post
    Hi @Janiceknight1,

    First, congratulations on your 2016 Reflection 303RLS and welcome to the family! Please send me a private message via the forum with your 17-digit RV VIN (or the name and location of your purchasing dealer), your name, and a phone number where you can be reached. Thank you in advance...

    Best regards,
    ~ Janice
    Janice, wasn't sure how to get in touch privately through the forum. I responded via the email address for customer service that was below your message. If this doesn't work, let me know how to do it!
    Thanks

  4. #4
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    Awaiting response

    Janice, Picking up my new Reflection tomorrow. Would greatly appreciate hearing fro you before then! As I said, sent an email to the customer service email.

    Thanks for your attention.

    Quote Originally Posted by GDRV Customer Service View Post
    Hi @Janiceknight1,

    First, congratulations on your 2016 Reflection 303RLS and welcome to the family! Please send me a private message via the forum with your 17-digit RV VIN (or the name and location of your purchasing dealer), your name, and a phone number where you can be reached. Thank you in advance...

    Best regards,
    ~ Janice

  5. #5
    Site Sponsor
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    We just picked up our 303 2 weeks ago and wont be using it until Labor Day weekend so I would be interested in what you find out! Hopefully everything is great!
    Tim & Shelly- ND
    2016 Reflection 303
    2015 Chevy Silverado 3500HD 4x4 Crewcab

  6. #6
    Manufacturer
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    Quote Originally Posted by Janiceknight1 View Post
    Janice, Picking up my new Reflection tomorrow. Would greatly appreciate hearing fro you before then! As I said, sent an email to the customer service email.

    Thanks for your attention.
    Hi @Janiceknight1,

    I have not received your email from our Customer Support group... To send me a private message via the forum, click on "GDRV Customer Service" located under the date and time bar in the left side column, and then choose "Private Message." Or you are welcome to call Micah Staley, the GM for our Reflection product lines, or Peter Kinden, the Product Manager for our Reflection product lines. Micah's cell phone number is (574) 361-1299 and Peter's cell phone number is (661) 201-5501.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  7. #7
    Site Sponsor
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    no response

    Quote Originally Posted by ND campers View Post
    We just picked up our 303 2 weeks ago and wont be using it until Labor Day weekend so I would be interested in what you find out! Hopefully everything is great!
    Unfortunately I never received a response. One of the reasons I purchased a Grand Design is because of the positive feedback regarding their response to owners.....

  8. #8
    Seasoned Camper redram's Avatar
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    Janice i hope you will keep us informed on getting a response. I have had the same problem. Don
    2014 Reflection 303//2013 Ram 2500 turbo diesel Spring, TEXAS

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