Trying to get some warranty work done?

[rgatorfans]

I have been trying to get some warranty on some minor issues from my dealer. They tell me that they are waiting on a respond from G. D. they tell me they are getting no reply from GD It's been a couple of weeks now just wondering is this the normal For G.D. ?


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[JCR GD]

No, it's not... Call/contact GD directly to get some help


(from Janice Sig.)
Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

- Phones: Grand Design RV (corporate) at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv

For EMERGENCY or immediate assistance, contact your dealer or our Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

[roadkingfl]

I left JD at Grand Design a message last week and one again yesterday regarding the livingroom tv mount and have not heard a peep.

Not very impressed.

[JCR GD]

Not an excuse but they may be tied up with the rally...

[roadkingfl]

Funny! So drop everything cause of rally?

[offtohavasu]

They may not drop everything because of a rally, but may be busy because of one. Remember, the folks there are customers as well and they may be dealing with them first had. Maybe not. But maybe be a little patient and see what happens.

[roadkingfl]

HUH? Please wait til you get one before offering advice. Waiting over a week to get a response on a TV mount is being patient. LMAO!

[offtohavasu]

I didn't see a week in the first comment. Was it edited? I can understand being frustrated for a week. And I don't need to have one to have an understanding of patience.

[roadkingfl]

You do to have a complete understanding of a manufactures response on issues. Til you own one all your are getting is what you read/hear, not first hand.

[offtohavasu]

You do to have a complete understanding of a manufactures response on issues. Til you own one all your are getting is what you read/hear, not first hand.

So someone who DOES own one, but never had the need for a manufacturers response would have a complete understanding?