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08-26-2015, 09:48 AM #1rgatorfansGuest
Trying to get some warranty work done?
I have been trying to get some warranty on some minor issues from my dealer. They tell me that they are waiting on a respond from G. D. they tell me they are getting no reply from GD It's been a couple of weeks now just wondering is this the normal For G.D. ?
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08-26-2015, 10:11 AM #2
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No, it's not... Call/contact GD directly to get some help
(from Janice Sig.)
Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)
- Phones: Grand Design RV (corporate) at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
- Fax: (574) 825-9249
- Email: [email protected]
- Website: www.granddesignrv.com
- Facebook: https://www.facebook.com/GrandDesignRv
For EMERGENCY or immediate assistance, contact your dealer or our Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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08-26-2015, 11:45 AM #3
I left JD at Grand Design a message last week and one again yesterday regarding the livingroom tv mount and have not heard a peep.
Not very impressed.______________________
Regards,
AJ
2015 FORD F450 Lariat Ultimate
2012 HD RoadGlide Ultra
2015 GD Momentum 350M
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08-26-2015, 11:48 AM #4
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Not an excuse but they may be tied up with the rally...
Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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08-26-2015, 11:50 AM #5
Funny! So drop everything cause of rally?
______________________
Regards,
AJ
2015 FORD F450 Lariat Ultimate
2012 HD RoadGlide Ultra
2015 GD Momentum 350M
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08-26-2015, 11:59 AM #6
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They may not drop everything because of a rally, but may be busy because of one. Remember, the folks there are customers as well and they may be dealing with them first had. Maybe not. But maybe be a little patient and see what happens.
Curtis, Christine, Cole, and Charlotte
2007 Chevrolet Silverado Duramax LBZ, CCLB
2020 Momentum 351M
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08-26-2015, 12:17 PM #7
HUH? Please wait til you get one before offering advice. Waiting over a week to get a response on a TV mount is being patient. LMAO!
______________________
Regards,
AJ
2015 FORD F450 Lariat Ultimate
2012 HD RoadGlide Ultra
2015 GD Momentum 350M
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08-26-2015, 12:19 PM #8
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I didn't see a week in the first comment. Was it edited? I can understand being frustrated for a week. And I don't need to have one to have an understanding of patience.
Curtis, Christine, Cole, and Charlotte
2007 Chevrolet Silverado Duramax LBZ, CCLB
2020 Momentum 351M
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08-26-2015, 12:23 PM #9
You do to have a complete understanding of a manufactures response on issues. Til you own one all your are getting is what you read/hear, not first hand.
______________________
Regards,
AJ
2015 FORD F450 Lariat Ultimate
2012 HD RoadGlide Ultra
2015 GD Momentum 350M
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08-26-2015, 12:28 PM #10
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