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09-03-2015, 07:46 AM #1Gdon320Guest
Hats Off to Grand Design and Reines RV
For the past few weeks our RV dealer has had our GD 320 for some minor repairs that were covered under warranty, no problem with any of them. One item, which was a weird one, was a paint hazing on the nose cone. It was very noticeable and was located right below the company logo area on the cone. We thought maybe it was a wax or something along those lines but it was a rather large spot. No big deal right? Our RV dealer worked on the area but could not get rid of the blemish. So, they received a quote to have the area refinished and forward that quote to GD for approval. I just received the call that our 320 is ready to go and the nose cone has been refinished and covered completely by GD!
The greatest thing of all of this is that our dealer, Reines, and Grand Design just took care of it and made it happen without any back and forth with me at all.
Hats off to Grand Design and Reines for exemplifying excellent customer service!
A proud owner of a GRAND DESIGN 320X!
Gordon
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09-03-2015, 08:07 AM #2
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Great news Gordon.... too bad they didn't return your trailer right side up!
Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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09-03-2015, 09:30 AM #3
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09-03-2015, 09:48 AM #4
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- May 2014
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I've noticed that on my Momentum over the last year. I just had it washed and it looks like either spotty - or overspray - on the clearcoat. It's the same area you mention so they must have a production issue. My 380 is a year old so It has been going on a while.
Sent from my iPhone using TapatalkAlan and Kathleen
2015 Momentum 380TH (RVD2)
2014 Ford F350 Dually (Stormtrooper)
2012 Honda Goldwing Navi/ABS (Land Speeder)
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