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  1. #1
    Site Sponsor Steve and Cill's Avatar
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    Contact Numbers for Grand Design and Vendors

    JCR GD (Jim) suggested a Sticky Thread for contact numbers for Vendors and Grand Design. If any owners have other numbers for Vendors or Grand Design, please post them here and I or Dave will add them to the list. So far this is what I have:

    Grand Design Corp. Office - 574-825-8000 (You will be connected to the person you want to speak to)
    Grand Design Customer Service - 574-825-9679
    Grand Design Solitude & Momentum General Manager
    Grand Design Solitude Product Manager (Rob Groover) 574-370-9147
    Anderson Sales Manager - 1-800-476-9876
    Butler Sales (Mary Butler, President) - 574-252-4274
    LCI (Lippert) Customer Service - 574-537-8900
    LCI Sales Manager (Julie Bethel-Welker) - 574-312-7504
    LCI Customer Call Center (Mike Bloss) - 574-312-7092
    LCI Lead Tech
    Last edited by WhittleBurner; 08-01-2022 at 07:23 PM. Reason: outdated

  2. #2
    Site Sponsor JCR GD's Avatar
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    Grand Design folks:

    Don Clark (co-owner): [email protected]

    Jerry McCarthy (VP Service Operations): [email protected]

    GD Parts lookup. https://www.granddesignrv.com/owner-...y/parts-lookup

    Greystone fireplaces are made in China and imported by Way Interglobal, 3002 Coast Court, Elkhart IN, 46514. (574)-971-4491.
    Last edited by WhittleBurner; 01-02-2021 at 10:36 AM. Reason: Removed out of date contact info
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE

  3. #3
    Seasoned Camper Steven's Avatar
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    Thank you for the info. I think it would be great to list each model and who manufactures the major components along with contacts.

  4. #4
    Long Hauler offtohavasu's Avatar
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    They updated the website, a little navigating will take you to the new spot: https://www.granddesignrv.com/showro...magine/contact
    Curtis, Christine, Cole, and Charlotte

    2007 Chevrolet Silverado Duramax LBZ, CCLB
    2020 Momentum 351M

  5. #5
    Seasoned Camper
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    Hi, grumpypapa, Brian, you might want to send Greg Cody an Email [email protected] with your questions and Ontario, Canada contacts. Like you, I wanted info and Greg got back to me with everything I needed to make the decision. Got a Reflection 29RS, the best out of six TTs. Happy trails!

  6. #6
    Long Hauler Canyonlight's Avatar
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    With the Winnebago purchase of GDRV in fall of 2016, as I understand, the Fenech Brothers essentially moved on and out within days/weeks even though they were officially tagged in a consulting role to stay on with GDRV for sometime. Bill has started a Pontoon Boat Company with customer service, dealer relationships, and products matching the GDRV business approach and Ron I do not know. Jerry's contact information is the same and while I am not certain about Don, I suspect Don's email did not change.

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
    2700/16K Pullrite Superglide

  7. #7
    Site Sponsor JCR GD's Avatar
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    If anyone confirms they are good or outdated, post up and I will update my original post. Thanks
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE

  8. #8
    Seasoned Camper
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    Quote Originally Posted by EStahley View Post
    Hi Gary and Cindy!

    What email address are you looking for?
    Rob Groover...thank You

    I called his number, but like many folks his voice mail just gives the number you called so you have no clue if you got the right person. Should be a law you have to have your name on your voice mail box. LOL
    Gary and Cindy
    Cibolo, Tx.
    2019 Grand Design Solitude 310GK

  9. #9
    King Pin
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    Quote Originally Posted by TexasUmpire View Post
    I'm at the end of my rope with a couple issues on my 2019 310GK. I've looked through several posts on contract emails for GD, but I'd really like to know if anyone has working email addresses for: GD Solitude GM, GD Solitude Product Manager, and the Owners or any other on the GD Staff that I could address my issues with. I hate sending off to addresses that are not valid. Any help would be appreciated. thanks
    Gary and Cindy

    Jerry McCarthy - Vice President Customer Relations - [email protected]
    Don Clark - President of Grand Design - [email protected]

    I can't remember the name of the Solitude GM or Product Manager. But if you know the name, the email address is the first initial last name @ granddesignrv.com.

    Sorry you're having issues.

    Jim

  10. #10
    Long Hauler Canyonlight's Avatar
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    Quote Originally Posted by TexasUmpire View Post
    I'm at the end of my rope with a couple issues on my 2019 310GK. I've looked through several posts on contract emails for GD, but I'd really like to know if anyone has working email addresses for: GD Solitude GM, GD Solitude Product Manager, and the Owners or any other on the GD Staff that I could address my issues with. I hate sending off to addresses that are not valid. Any help would be appreciated. thanks
    Gary & Cindy - in addition to what Jim shared, please see this thread with contact information (phone numbers) posted by previous Super Moderator Steve & Cill in post #1 : https://www.mygrandrv.com/fo...3868#post43868

    I think the top four lines give you what you are looking for. Obviously as you already are aware, Emily is with GDRV now and Tucson Jim has shared her contact information with you. I thought you were working with Emily ?

    What specific items are you dealing with and if not working with Emily, whom have you been working with at GDRV ? If Rob or Nate, I am shocked that they (or someone they asked to do so) have not contacted you and been working with you. Apparently your dealer is not ringing the bell either ?

    The Anderson, Butler and LCI information is not relevent to your request.

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
    2700/16K Pullrite Superglide

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