Contact Numbers for Grand Design and Vendors

[Steve and Cill]

JCR GD (Jim) suggested a Sticky Thread for contact numbers for Vendors and Grand Design. If any owners have other numbers for Vendors or Grand Design, please post them here and I or Dave will add them to the list. So far this is what I have:

Grand Design Corp. Office - 574-825-8000 (You will be connected to the person you want to speak to)
Grand Design Customer Service - 574-825-9679
Grand Design Solitude & Momentum General Manager
Grand Design Solitude Product Manager (Rob Groover) 574-370-9147
Anderson Sales Manager - 1-800-476-9876
Butler Sales (Mary Butler, President) - 574-252-4274
LCI (Lippert) Customer Service - 574-537-8900
LCI Sales Manager (Julie Bethel-Welker) - 574-312-7504
LCI Customer Call Center (Mike Bloss) - 574-312-7092
LCI Lead Tech

[JCR GD]

Grand Design folks:

Don Clark (co-owner): [email protected]

Jerry McCarthy (VP Service Operations): [email protected]

GD Parts lookup. https://www.granddesignrv.com/owner-...y/parts-lookup

Greystone fireplaces are made in China and imported by Way Interglobal, 3002 Coast Court, Elkhart IN, 46514. (574)-971-4491.

[Steven]

Thank you for the info. I think it would be great to list each model and who manufactures the major components along with contacts.

[Canyonlight]

With the Winnebago purchase of GDRV in fall of 2016, as I understand, the Fenech Brothers essentially moved on and out within days/weeks even though they were officially tagged in a consulting role to stay on with GDRV for sometime. Bill has started a Pontoon Boat Company with customer service, dealer relationships, and products matching the GDRV business approach and Ron I do not know. Jerry's contact information is the same and while I am not certain about Don, I suspect Don's email did not change.

Dan

[WhittleBurner]

Tried it.....bad link

Many of the old links are not good , GD keeps changing their website and with most changes the link goes dead or changes. If anyone finds a new updated link I'd be happy to change the links posted if they are posted or reported.

What is more frustrating is GD doesn't always update the available info as fast as they change their pages .

[WestCoasting]

Grand Design folks:

Don Clark (co-owner): [email protected]

Jerry McCarthy (VP Service Operations): [email protected]

GD Parts lookup. https://www.granddesignrv.com/owner-...y/parts-lookup

Greystone fireplaces are made in China and imported by Way Interglobal, 3002 Coast Court, Elkhart IN, 46514. (574)-971-4491.

Jerry McCarthy quit and moved to a different company. He was replaced by Natalie Broussard Martin.

[offtohavasu]

They updated the website, a little navigating will take you to the new spot: https://www.granddesignrv.com/showro...magine/contact

[Smooth Sailing]

Hi, grumpypapa, Brian, you might want to send Greg Cody an Email [email protected] with your questions and Ontario, Canada contacts. Like you, I wanted info and Greg got back to me with everything I needed to make the decision. Got a Reflection 29RS, the best out of six TTs. Happy trails!

[JCR GD]

If anyone confirms they are good or outdated, post up and I will update my original post. Thanks

[Schiefswret]

JCR GD (Jim) suggested a Sticky Thread for contact numbers for Vendors and Grand Design. If any owners have other numbers for Vendors or Grand Design, please post them here and I or Dave will add them to the list. So far this is what I have:

Grand Design Corp. Office - 574-825-8000 (You will be connected to the person you want to speak to)
Grand Design Customer Service - 574-825-9679
Grand Design Solitude & Momentum General Manager (Nate Goldenberg) 574-529-1010
Grand Design Solitude Product Manager (Rob Groover) 574-370-9147
Anderson Sales Manager - 1-800-476-9876
Butler Sales (Mary Butler, President) - 574-252-4274
LCI (Lippert) Customer Service - 574-537-8900
LCI Sales Manager (Julie Bethel-Welker) - 574-312-7504
LCI Customer Call Center (Mike Bloss) - 574-312-7092
LCI Lead Tech (Emily Stahley) - 574-537-8900 (Ask for Emily)

Dexter Corp, Denise Schrock, Service Mgr, Dexter Hqtrs, Elkhart (with 30+ years at Dexter)
Direct: 574-296-7329 , [email protected]
(I've had nothing but great experiences with her)