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  1. #1
    Seasoned Camper smkunder's Avatar
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    Still can see light when slide is closed

    I love my Grand design and I think customer service is outstanding. I have had my dining slide, curb side worked on twice now by Grand design techs in Indiana, and when I leave it appears to be fine and when I get home something changes either from adjustments or ride settling. Can others see daylight when slide is closed at bottom corner, Is this something I should just consider normal or what else can I do to correct it. I am really concerned that moisture and or critters will get in.
    Steve & Bunny
    Michigan
    2015 Grand Design Reflection 27RL
    2015 Chevrolet Silverado 2500 HD 6.0

  2. #2
    Site Sponsor JCR GD's Avatar
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    I would try tightening the ram screw just a bit more... the ram might be bottoming out a little too soon.
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE

  3. #3
    Seasoned Camper
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    Sorry to here that they didn't get it fixed when you took it back to factory after fixing at rally, hope you can get it fixed quickly
    2014 355th Momentum 2015 GMC Denali Duramax DRW

  4. #4
    Seasoned Camper smkunder's Avatar
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    Quote Originally Posted by Dick 641 View Post
    Sorry to here that they didn't get it fixed when you took it back to factory after fixing at rally, hope you can get it fixed quickly
    They have sure tried to make it perfect, I have no complaints with the superb customer service. I am sure its just a matter of fine tuning this slide. Grand Design has gone above and beyond to try to get this right and I am sure it will get done.
    Steve & Bunny
    Michigan
    2015 Grand Design Reflection 27RL
    2015 Chevrolet Silverado 2500 HD 6.0

  5. #5
    Manufacturer
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    Quote Originally Posted by smkunder View Post
    They have sure tried to make it perfect, I have no complaints with the superb customer service. I am sure its just a matter of fine tuning this slide. Grand Design has gone above and beyond to try to get this right and I am sure it will get done.
    Hi Steve & Bunny (@smkunder),

    Our Customer Support will contact you to discuss your concern.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
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    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  6. #6
    Site Sponsor
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    I have the same problem. My dealer said that it was fixed and I didn't check before I left. Still can see daylight when the slide is closed and will work on getting it fixed.
    Gary

    2017 Solitude 374TH-R
    2015 Chevy Silverado 3500 Dually
    2010 Honda NT700V
    2014 Sherco

  7. #7
    Manufacturer
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    Quote Originally Posted by GaryBro View Post
    I have the same problem. My dealer said that it was fixed and I didn't check before I left. Still can see daylight when the slide is closed and will work on getting it fixed.
    Hi Gary (@GaryBro),

    Please feel free to contact our Customer Support at (574) 825-9679 directly for repair assistance.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  8. #8
    Site Sponsor
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    I did call the customer support number and talked to David. He recommended calling the dealer for an appointment and to keep him in the loop if I ran into any problems. The only issue now is that we are heading for our Winter home shortly and have to get an appointment down there (Florida). Should not be difficult. Thanks for your message, Janice!
    Gary

    2017 Solitude 374TH-R
    2015 Chevy Silverado 3500 Dually
    2010 Honda NT700V
    2014 Sherco

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