User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 10 of 10
  1. #1
    Seasoned Camper
    Join Date
    Mar 2015
    Posts
    395
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Westlake Tire Story along with Superior Grand Design Support

    I sent the following email to Jerry McCarthy on September 21st at approximately 9 am:

    "I have a Reflection Travel Trailer that has a continuing tire problem. I have one wheel that will not hold air when under load. I returned to the dealer and they looked it over with no luck, they removed the wheel and tire and sent it to their local tire shop, no problem found. They did replace the valve stem and sent it back to the dealer. I picked up the trailer and drove home, it sat in our driveway for about a month and lost approximately 15 lbs of air. I removed the wheel from the unit and took it to my own local tire shop. They attempted to find a leak by placing the tire in a water tank, and performing the soap bubble test. Again, No problem found. They did change the valve stem core, as an attempt to fix the problem. We picked the wheel up on Thursday, after two days of holding air, replaced the wheel on trailer and took a weekend trip approximately 75 miles away. Once I arrived at the campground we had lost 10 lbs of air.

    I spoke to several people at the campground and called my local tire shop this morning. The speculation is the wheel has a hairline crack in it that only shows up under load. Without being able to prove this, I wanted to reach out to you for suggestions. Knowing that I would like to eventually upgrade to 16 wheels and tire, but due to safety concern of the wheel having a catastrophic failure I need to address this issue first."


    I received an response at 9:13am stating the following:
    "The most likely culprit is a porous aluminum rim. Rare, but it does happen. If you would like, we can ship you a new rim & tire assembly. Just forward the address where you want it sent. A picture of the rim would be helpful as design changes occur frequently. Want to make sure we get a match. Thanks! Jerry "

    [/COLOR]

    Today, September 28th I received a brand new tire and rim via UPS. THANK YOU!! Grand Design, and specifically Jerry McCarthy.


    And for those of you that have followed along this far into the email, the Westlake tire that was sent as a replacement has the "speed rating of L, 75mph max speed" imprinted on the tire, My original three other Westlake tires do not have this marking.

  2. #2
    Seasoned Camper
    Join Date
    Mar 2015
    Location
    Colorado Springs, CO
    Posts
    232
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Wow!!! Great service!
    2016 Momentum 350M (w/Goodyear G614 tires matched perfect and staggered special!)
    2010 Ford F350 Lariat 6.4L PowerStroke 4x4 CrewCab SRW
    PullRite SuperGlide 20k hitch

    [SIGPIC][/SIGPIC]

  3. #3
    King Pin
    Join Date
    Feb 2014
    Posts
    6,521
    Blog Entries
    10
    Mentioned
    41 Post(s)
    Tagged
    1 Thread(s)
    Good info. Reading your post in detail, it appears the problem may have been with the rim, and not the Westlake tires then?

    Jim

  4. #4
    Big Traveler
    Join Date
    Apr 2014
    Location
    Ocala, FL
    Posts
    1,461
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    So the newest Westlakes have the "L" 75 MPH stamped on them, no wonder I can't find that on my '14. Are we to assume the older ones are also rated for this, just not marked, or did they change something in newer tires?
    Scott and Jan Platt Ocala, FL
    Cameron(Son) & Chica(chihuahua)
    2014 Reflection 337RLS
    2015 Chevrolet Silverado 3500HD 4X4, Crew Cab, Dually, Diesel
    [SIGPIC][/SIGPIC]

  5. #5
    Big Traveler
    Join Date
    Apr 2014
    Location
    Ocala, FL
    Posts
    1,461
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    P.S. Great service from GD as usual.
    Scott and Jan Platt Ocala, FL
    Cameron(Son) & Chica(chihuahua)
    2014 Reflection 337RLS
    2015 Chevrolet Silverado 3500HD 4X4, Crew Cab, Dually, Diesel
    [SIGPIC][/SIGPIC]

  6. #6
    Seasoned Camper
    Join Date
    Mar 2015
    Posts
    395
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by TucsonJim View Post
    Good info. Reading your post in detail, it appears the problem may have been with the rim, and not the Westlake tires then?

    Jim
    Yes, it appears the rim is the suspected culprit. With so much negativity surrounding the Westlake tires I thought it was important to title this as a Westlake story because we initially suspected a bead seal or some type of tire issue.

    I have had two different shade tree mechanics tell me the Aluminum wheels that were made in USA all have a "coating" on the inside of the wheel that seals the pits and uneven surfaces that cannot be avoided in a cast aluminum wheel. Their experience is that anything made oversees does not have that coating applied. This being the case, it was suggested, I have someone remove the tire from the rim, spray the inside of the wheel with any type of spray sealer/paint/undercoating. This would solve my problem.

    Sent from my iPhone using Tapatalk
    Last edited by TENN22; 09-29-2015 at 04:40 AM. Reason: additonal info

  7. #7
    Site Sponsor Sandi's Avatar
    Join Date
    Dec 2013
    Location
    Lexington, KY
    Posts
    989
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Just another great story Tenn22 of what a great company we all purchased from! The level of customer support that we get just can't be beat! I sure have not heard of this happening with any other manufacturer.
    Allen and Sandi-Lexington, KY
    Home of fast horses and beautiful women!
    2015 Chevrolet Duramax 4 x 4 3500 HD LTZ
    2014 Solitude 369 RL-Oct. 2014
    2016 Momentum 376 TH-April 2016

  8. #8
    Site Sponsor
    Join Date
    Feb 2014
    Location
    Kerrville, TX RV parks through April 2020
    Posts
    1,194
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    To add to the kudos Grand design deserves, when we had our axle issue with our 337 (5200 vs. 6000), not only did GDRV ship 2 complete 6000 lb. axles to the closest dealer, because we had inside tire wear on the rear tires, they sent 4 new Westlakes with the 75 mph rating! As we travel in the Southland our TST pressure monitoring system gives us constant assurance that all pressures build 5-7 psi during travel, and temperatures rise to 100-105 degrees on the sunny side, mid 90's in the shade! Because we are full-timers, safety options are required!
    AKA Steve and Lynne
    Storm the Black Lab
    Reflection 337 RLS vin 573FR3628E3300393
    2008 Dodge Ram 2500 Quad Cab Longbox
    6.7 Cummins, 68 RFE transmission
    B and W Companion, Air Lifts

  9. #9
    King Pin
    Join Date
    Feb 2014
    Posts
    6,521
    Blog Entries
    10
    Mentioned
    41 Post(s)
    Tagged
    1 Thread(s)
    Quote Originally Posted by steve gravelle View Post
    To add to the kudos Grand design deserves, when we had our axle issue with our 337 (5200 vs. 6000), not only did GDRV ship 2 complete 6000 lb. axles to the closest dealer, because we had inside tire wear on the rear tires, they sent 4 new Westlakes with the 75 mph rating! As we travel in the Southland our TST pressure monitoring system gives us constant assurance that all pressures build 5-7 psi during travel, and temperatures rise to 100-105 degrees on the sunny side, mid 90's in the shade! Because we are full-timers, safety options are required!
    Last June, we were driving on I-15 Towards Las Vegas, and the outside air temp was 115F degrees! The TPMS said the tire temperature was 126F. We drove in those conditions for several hours, and no problems with the tires. I'm sticking with them.

  10. #10
    avidair
    Guest
    http://www.mygrandrv.com/for...st.php?p=46384


    Sent from my iPhone using Tapatalk

Similar Threads

  1. Time for a Westlake tire update
    By JCR GD in forum Tires
    Replies: 1021
    Last Post: 04-07-2023, 05:21 PM
  2. Mackinac Bridge to Mich. Upper Peninsula, and Lake Superior/Apostle Islands Area
    By Stormin' Norm in forum Campgrounds, Destinations and RV Trip Planning
    Replies: 21
    Last Post: 07-01-2017, 09:11 PM
  3. Westlake Tire Observations
    By Cate&Rob in forum General Discussion
    Replies: 70
    Last Post: 04-28-2017, 07:45 PM
  4. WestLake Tire Question
    By rwoverman in forum General Discussion
    Replies: 6
    Last Post: 05-10-2016, 11:08 AM
  5. Bad Day on the Highway - Westlake Tire Failure
    By TucsonJim in forum General Discussion
    Replies: 76
    Last Post: 03-05-2016, 03:10 AM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

DISCLAIMER:This website is not affiliated with or endorsed by Grand Design RV, LLC or any of its affiliates. This is an independent site.