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  1. #1
    Seasoned Camper Kamper's Avatar
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    May 2014
    Location
    Henderson, NC
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    Grand Design Customer Service

    Just a note to let everyone know how pleased I am with GD Customer Service. The GD Team has gone beyond what is expected again to take care of my needs long after the sell of the unit. I am truly happy with my purchase and we love our Solitude. My only issue is my wife wants to trade up to the new models every year because of the changes and improvements GD has done. LOL Not a bad thing and may do that in a couple of years I will not consider another company after my experiences with GD. Thanks so much GD Team for all your dedication, service and help.
    Kamper
    Johnny & Mary
    Henderson, NC 4 Now
    2014 Solitude 369RL
    2015 Silverado 3500HD Crew Cab High Country
    24K Pullrite ISR 5th Wheel Hitch with Super Rails

    :cool:

  2. #2
    Seasoned Camper jdmuth's Avatar
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    Sep 2015
    Location
    Ojai, Ca.
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    Great news to hear!!
    Jeff & Lee

    Bodie, and Orion, Yellow, and Chocolate Labs
    Nyx, Dachshund
    2017 Chevrolet Silverado 2500 HD Duramax SRW 4WD
    2016 Momentum 348M #1966

    [SIGPIC][/SIGPIC]

  3. #3
    Big Traveler
    Join Date
    Apr 2014
    Location
    Ocala, FL
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    Another "Happy Camper". Thanks Grand Design!
    Scott and Jan Platt Ocala, FL
    Cameron(Son) & Chica(chihuahua)
    2014 Reflection 337RLS
    2015 Chevrolet Silverado 3500HD 4X4, Crew Cab, Dually, Diesel
    [SIGPIC][/SIGPIC]

  4. #4
    Seasoned Camper
    Join Date
    May 2015
    Location
    Surprise, AZ
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    I've been satisfied with GD's responses to my questions. That made me more comfortable in buying a 303.

  5. #5
    Big Traveler arhayes's Avatar
    Join Date
    May 2014
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    RV Full-time
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    Our year and a half relationship with GD has also been positive. Product improvements could be made, but the Customer Service and follow-through are definitely way above expectations!


    Sent from my iPhone using Tapatalk
    Alan and Kathleen
    2015 Momentum 380TH (RVD2)
    2014 Ford F350 Dually (Stormtrooper)
    2012 Honda Goldwing Navi/ABS (Land Speeder)

  6. #6
    Site Sponsor dchrist1733's Avatar
    Join Date
    Sep 2013
    Location
    Fredericksburg, Virginia
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    I agree Grand Design has gone out of their way to take care of some issues I had even after the warranty was over. I also like some of the new models but will probably keep the one I have for a while yet, but would definitely buy another Grand Design. They are a great company and I certainly am looking forward to many more trips in my Solitude.

    Debby - Stafford, Virginia
    2017 Grand Design Solitude ST374TH
    2012 GMC Denali 3500HD DRW

  7. #7
    fredandfred
    Guest
    I have dealt with them twice so far and they get back with you and take care of any issues.

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