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  1. #1
    Rolling Along grampscamper's Avatar
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    Impressed with great customer service!!!!

    I sent an email to Grand Design customer service early this morning. Within two hours I had an answer to my questions from JD Adams, Regional Service Manager.
    Now that's one of the reasons we purchased a Grand Design.
    Thank you.
    2023 Reflection 150 Series 260RD
    2022 Ford F350 SRW CC 4X4 Lariat 6.7 camper package, B&W Companion RVK3300

  2. #2
    Seasoned Camper ADIRKS30's Avatar
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    Feb 2015
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    Official home, NW Missouri. In Solitude mostly now
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    I just had the sender experience today also, emailed them Sunday evening about my fireplace, and by 10 A.M. they had shipped a new fireplace out

    Sent from my SM-G900V using Tapatalk
    2015 RAM Cummins B&W Companion Slider

    2015 Solitude 365DEN

    Anthony, Amanda, and their 2 munchkins. Fulltiming.

  3. #3
    Long Hauler Paul & Deb's Avatar
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    Dec 2014
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    It's no joke. This company walks the talk. I emailed JD last night about a small issue / favor. I got a response this morning and I have something coming in the mail!

    I love the decision I made. Like many I had a fairly new 5th wheel that I just wasn't that happy in so I took a loss on a gamble, basically. I wish I could have this much luck in Vegas!
    Paul "Poppy" and Deb Cervone
    2022 Imagine XLS 22MLE
    2021 Imagine XLS 17MKE - SOLD ; 2015 Grand Design Reflection 337RLS - SOLD
    2016 GMC Denali 3500HD SRW Duramax/Allison CC 4x4; Tire Minder TPMS

  4. #4
    Site Sponsor JCR GD's Avatar
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    Mar 2015
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    I just hope they can keep it up. There are those that will abuse the direct communication and good faith of GD and start submitting frivolous & deceitful claims and ruin a good thing for the rest of us.
    Jim (& Sharon)
    2015 GD Momentum 385TH - SOLD
    For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
    The toy:
    2017 RZR XP 1000 EPS SE

  5. #5
    Rolling Along grampscamper's Avatar
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    Poppy, I would agree. I actually got two responses to my email.
    I think we found the perfect 5th wheel and a company that offers amazing after sales support. Time will tell but so far I'm very impressed!!
    2023 Reflection 150 Series 260RD
    2022 Ford F350 SRW CC 4X4 Lariat 6.7 camper package, B&W Companion RVK3300

  6. #6
    HighSpeedAluminum
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    Quote Originally Posted by JCR GD View Post
    I just hope they can keep it up. There are those that will abuse the direct communication and good faith of GD and start submitting frivolous & deceitful claims and ruin a good thing for the rest of us.

    Another kudos from me as well to GD. 3 warranty claims and all successfully resolved. I've been very impressed. On one of them I was able to negotiate a lower price with the shop on the work. At least GD was able to put the money in their pocket. I agree with you though...it is just a matter of time...hopefully I am wrong.

  7. #7
    Seasoned Camper roadkingfl's Avatar
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    JD is great! He knows his stuff and is very professional handling issues. Tim Reams is also a great guy, all attributed to his wife Julie. These guys bailed me out of a jam this weekend...Bad LP detector, leveling system module and Kantleak.

    They are definitely a great crew to work with.
    ______________________

    Regards,

    AJ

    2015 FORD F450 Lariat Ultimate
    2012 HD RoadGlide Ultra
    2015 GD Momentum 350M

  8. #8
    Site Sponsor JFF&KRN's Avatar
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    I have had a couple issues that were resolved a rapid as one could expect. The struggling issue early on was the dealer. So since changed service provider, so we will see. As far as Grand Design, I agree, JD has been very responsive and in the early stages, Peter Kinden help to sell me on the GD with all the truthful information. I too like POPPY, bought a different 5th wheel and was very unhappy. My reflection as its replacement has been great, so for me a few $$$ was contributed to a great learning experience and now happy! Good Luck & Be Safe ! ! !

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