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12-07-2015, 05:00 PM #1
Impressed with great customer service!!!!
I sent an email to Grand Design customer service early this morning. Within two hours I had an answer to my questions from JD Adams, Regional Service Manager.
Now that's one of the reasons we purchased a Grand Design.
Thank you.2023 Reflection 150 Series 260RD
2022 Ford F350 SRW CC 4X4 Lariat 6.7 camper package, B&W Companion RVK3300
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12-08-2015, 06:41 AM #2
- Join Date
- Feb 2015
- Location
- Official home, NW Missouri. In Solitude mostly now
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I just had the sender experience today also, emailed them Sunday evening about my fireplace, and by 10 A.M. they had shipped a new fireplace out
Sent from my SM-G900V using Tapatalk2015 RAM Cummins B&W Companion Slider
2015 Solitude 365DEN
Anthony, Amanda, and their 2 munchkins. Fulltiming.
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12-08-2015, 09:27 AM #3
- Join Date
- Dec 2014
- Location
- Carlsbad, CA
- Posts
- 2,959
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- 10 Post(s)
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- 3 Thread(s)
It's no joke. This company walks the talk. I emailed JD last night about a small issue / favor. I got a response this morning and I have something coming in the mail!
I love the decision I made. Like many I had a fairly new 5th wheel that I just wasn't that happy in so I took a loss on a gamble, basically. I wish I could have this much luck in Vegas!Paul "Poppy" and Deb Cervone
2022 Imagine XLS 22MLE
2021 Imagine XLS 17MKE - SOLD ; 2015 Grand Design Reflection 337RLS - SOLD
2016 GMC Denali 3500HD SRW Duramax/Allison CC 4x4; Tire Minder TPMS
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12-08-2015, 09:57 AM #4
- Join Date
- Mar 2015
- Location
- Central Cal
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I just hope they can keep it up. There are those that will abuse the direct communication and good faith of GD and start submitting frivolous & deceitful claims and ruin a good thing for the rest of us.
Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
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12-08-2015, 09:59 AM #5
Poppy, I would agree. I actually got two responses to my email.
I think we found the perfect 5th wheel and a company that offers amazing after sales support. Time will tell but so far I'm very impressed!!2023 Reflection 150 Series 260RD
2022 Ford F350 SRW CC 4X4 Lariat 6.7 camper package, B&W Companion RVK3300
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12-13-2015, 10:37 PM #6HighSpeedAluminumGuest
Another kudos from me as well to GD. 3 warranty claims and all successfully resolved. I've been very impressed. On one of them I was able to negotiate a lower price with the shop on the work. At least GD was able to put the money in their pocket. I agree with you though...it is just a matter of time...hopefully I am wrong.
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12-14-2015, 07:09 AM #7
JD is great! He knows his stuff and is very professional handling issues. Tim Reams is also a great guy, all attributed to his wife Julie. These guys bailed me out of a jam this weekend...Bad LP detector, leveling system module and Kantleak.
They are definitely a great crew to work with.______________________
Regards,
AJ
2015 FORD F450 Lariat Ultimate
2012 HD RoadGlide Ultra
2015 GD Momentum 350M
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12-15-2015, 07:17 AM #8
- Join Date
- Oct 2015
- Location
- Peoria, Arizona
- Posts
- 560
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I have had a couple issues that were resolved a rapid as one could expect. The struggling issue early on was the dealer. So since changed service provider, so we will see. As far as Grand Design, I agree, JD has been very responsive and in the early stages, Peter Kinden help to sell me on the GD with all the truthful information. I too like POPPY, bought a different 5th wheel and was very unhappy. My reflection as its replacement has been great, so for me a few $$$ was contributed to a great learning experience and now happy! Good Luck & Be Safe ! ! !
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