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  1. #1
    aziegler21
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    New Owner 308BHTS...Help, multiple warranty issues!

    We just purchased a 2016 Reflection 308BHTS. Purchased in Mid March and picked up on March 29th. We knew when we picked it up that we would not be camping until the first week in May. We picked up and did our walk through which only took about 45 minutes. We moved up from a Fleetwood Niagara (high walled pop-up) and wanted the perfect travel trailer. After looking for 2 years the decision was made to go with the Reflection. We initially hooked everything up in the driveway just days prior to leaving for our maiden voyage, went to hook up water to test the sinks and immediately had a huge leak behind the water connection and dumping control panel. Water was seeping into the bedroom floor and found out after having it at the dealership that the elbow connection was broken. Replaced while we waited and back home we went. Mind you we are an hour from the dealership driving through the middle of Kansas City to get to the dealership. Got back home, ran water fine, tried to get hot water to work. Would work on gas but not electric. Talked to a tech from the dealership and was advised that we may not be letting it sit long enough to get hot. We have an Atwood 6 water heater. No lights would ever come on, on the panel inside of heater panel. So decided to head off on our trip hoping that we would let it sit long enough once it was parked. Went to Bennett Spring in Lebanon, MO which is a favorite place of ours. Our 5 day trip was nothing but problem after problem. By the end of the trip this is the list of things that were wrong.

    USB port in front bedroom did not work--found out the wires were hooked up backwards

    Hot water heater would work on gas but not electric--the main control panel in the unit had to be replaced

    LOTS of water in the front bedroom in multiple areas--no sealant around top of both bedroom windows and missing sealant on roof--tech resealed all areas
    (the water caused the wallpaper to begin to peel and the nails visible in the trim to look rusty. carpet on both sides of bed were soaked with water)--tech said he resealed all areas and water tested to ensure no more leakage. Repaired paper and replaced trim.

    Small hole in floor that was present when we got it--someone specialized had to come in pop up the area and seal the underneath of the floor

    Pantry door would not close flush, very noticeable--tech said hinges were not put on correctly at all

    Drawers in bunk room would slide open during travel--tech adjusted drawer holds

    Toy bunk would not close flush to wall--tech replaced on slides and put in additional clips to hold flush to wall

    Sink not placed in island centered--tech removed sink and resealed it in center of opening

    PVC pipe/pea trap leaked(had a container under the sink/went to pack things up to leave and pulled out contained and it was full of water)--tech resealed plumbing under the sink

    shower knobs completely stripped so the shower plus no hot water was basically unusable on this trip--my 5 year old had to take a shower in the shower house resulting in his finger to get caught in the heavy metal door, broken fingers/ trip to the ER/ placed in a cast for 4 weeks. (this was the icing on the cake)

    I understand that the first trip will result in a shakedown with problems. My concern is this brand new camper on our first trip had this many issues. My biggest concern being the water and all of the leaks. I was guaranteed a ready to go camper that would have a 150 point inspection before leaving the factory and another 150 point inspection before we pulled off the lot. I am now assured that all of the problems are fixed, but what do I do at this point. Should I contact Grand Design? I feel like I am bringing home a "lemon". I know that the dealership has went over it with a fine tooth comb now, but what issues am I going to deal with 10 years down the road from these problems. Found out from the dealership that this particular camper was special ordered for a customer and their financing didn't go through so it was available for us. The dealership stated that they don't do their 150 point inspection until they have a contract finalized on the camper. This dealership had the camper for two weeks knowing we were picking it up on March 29th. No full inspection was ever done. Please any advice is welcomed. My husband and I love our camper but we were ready to give it away after this first trip. The dealership has had it for three weeks and now they have notified me that everything is finished and it is ready to be picked up. What would you do in our position?

    Angela Z.

  2. #2
    Manufacturer
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    Quote Originally Posted by aziegler21 View Post
    We just purchased a 2016 Reflection 308BHTS. Purchased in Mid March and picked up on March 29th. We knew when we picked it up that we would not be camping until the first week in May. We picked up and did our walk through which only took about 45 minutes. We moved up from a Fleetwood Niagara (high walled pop-up) and wanted the perfect travel trailer. After looking for 2 years the decision was made to go with the Reflection. We initially hooked everything up in the driveway just days prior to leaving for our maiden voyage, went to hook up water to test the sinks and immediately had a huge leak behind the water connection and dumping control panel. Water was seeping into the bedroom floor and found out after having it at the dealership that the elbow connection was broken. Replaced while we waited and back home we went. Mind you we are an hour from the dealership driving through the middle of Kansas City to get to the dealership. Got back home, ran water fine, tried to get hot water to work. Would work on gas but not electric. Talked to a tech from the dealership and was advised that we may not be letting it sit long enough to get hot. We have an Atwood 6 water heater. No lights would ever come on, on the panel inside of heater panel. So decided to head off on our trip hoping that we would let it sit long enough once it was parked. Went to Bennett Spring in Lebanon, MO which is a favorite place of ours. Our 5 day trip was nothing but problem after problem. By the end of the trip this is the list of things that were wrong.

    USB port in front bedroom did not work--found out the wires were hooked up backwards

    Hot water heater would work on gas but not electric--the main control panel in the unit had to be replaced

    LOTS of water in the front bedroom in multiple areas--no sealant around top of both bedroom windows and missing sealant on roof--tech resealed all areas
    (the water caused the wallpaper to begin to peel and the nails visible in the trim to look rusty. carpet on both sides of bed were soaked with water)--tech said he resealed all areas and water tested to ensure no more leakage. Repaired paper and replaced trim.

    Small hole in floor that was present when we got it--someone specialized had to come in pop up the area and seal the underneath of the floor

    Pantry door would not close flush, very noticeable--tech said hinges were not put on correctly at all

    Drawers in bunk room would slide open during travel--tech adjusted drawer holds

    Toy bunk would not close flush to wall--tech replaced on slides and put in additional clips to hold flush to wall

    Sink not placed in island centered--tech removed sink and resealed it in center of opening

    PVC pipe/pea trap leaked(had a container under the sink/went to pack things up to leave and pulled out contained and it was full of water)--tech resealed plumbing under the sink

    shower knobs completely stripped so the shower plus no hot water was basically unusable on this trip--my 5 year old had to take a shower in the shower house resulting in his finger to get caught in the heavy metal door, broken fingers/ trip to the ER/ placed in a cast for 4 weeks. (this was the icing on the cake)

    I understand that the first trip will result in a shakedown with problems. My concern is this brand new camper on our first trip had this many issues. My biggest concern being the water and all of the leaks. I was guaranteed a ready to go camper that would have a 150 point inspection before leaving the factory and another 150 point inspection before we pulled off the lot. I am now assured that all of the problems are fixed, but what do I do at this point. Should I contact Grand Design? I feel like I am bringing home a "lemon". I know that the dealership has went over it with a fine tooth comb now, but what issues am I going to deal with 10 years down the road from these problems. Found out from the dealership that this particular camper was special ordered for a customer and their financing didn't go through so it was available for us. The dealership stated that they don't do their 150 point inspection until they have a contract finalized on the camper. This dealership had the camper for two weeks knowing we were picking it up on March 29th. No full inspection was ever done. Please any advice is welcomed. My husband and I love our camper but we were ready to give it away after this first trip. The dealership has had it for three weeks and now they have notified me that everything is finished and it is ready to be picked up. What would you do in our position?

    Angela Z.
    Hi Angela (@@aziegler21),

    Please add your 17-digit RV VIN to the "About Me" section of your forum profile, and reply back to this message to let me know when that is done. Or if it is more convenient, please feel free to contact our Customer Service by phone at (574) 825-9679 or email [email protected] to discuss your concerns directly.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

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    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  3. #3
    aziegler21
    Guest
    Janice,

    I have added my VIN to my profile.

    Angela
    816-699-3930

  4. #4
    Manufacturer
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    Quote Originally Posted by aziegler21 View Post
    Janice,

    I have added my VIN to my profile.

    Angela
    816-699-3930
    Hi Angela (@aziegler21),

    Thanks for the update! I've taken the liberty of asking our Customer Support to contact you.

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

  5. #5
    New Member
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    Can you give an update on your Issues? What if anything did GD do to make you Happy? I am having the same type of issues with our brand new 2600rb.

    Thank you.

    Sent from my SM-T350 using Tapatalk

  6. #6
    Manufacturer
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    Quote Originally Posted by rhandwork View Post
    Can you give an update on your Issues? What if anything did GD do to make you Happy? I am having the same type of issues with our brand new 2600rb.

    Thank you.

    Sent from my SM-T350 using Tapatalk
    Hi @rhandwork,

    If you would like our Customer Support to contact you, please send me a private message (PM) with your 17-digit RV VIN, name, description of your concerns, and a phone number where you can be reached. Thank you in advance...

    Best regards,
    ~ Janice
    Mailing & shipping address: Grand Design RV, Attn: Customer Support, 13868 CR 4, Bristol IN 46507
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    - Phones: Grand Design RV Corporate at (574) 825-8000 or Customer Support (direct) at (574) 825-9679
    - Fax: (574) 825-9249
    - Email: [email protected]
    - Website: www.granddesignrv.com

    - Facebook: https://www.facebook.com/GrandDesignRv
    - Twitter: https://twitter.com/granddesignrv
    - Google+: https://plus.google.com/113479014558069639097
    - LinkedIn: https://www.linkedin.com/company/grand-design-rv-llc
    - Vimeo: https://vimeo.com/granddesignrv
    - YouTube: https://www.youtube.com/channel/UCHa...PuUd3J3NHNyXVQ

    For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name, and phone number.

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