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  1. #1
    Fireside Member tobymaxx's Avatar
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    Jul 2015
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    Wisconsin/Arizona
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    Furnace trouble once again

    Last winter while in Arizona we had our furnace suddenly quit. Because we were tucked into our spot for the season, Grand Design authorized the warranty repairs to be performed by a mobile service in the area. The problem turned out to be a board that needed to be replaced. The furnace worked well until this morning when it is acting just like last year. Of course, we didn't use the furnace all summer. It will run the blower for about 30 seconds, won't ignite, and then shut off. And, we're just out of warranty by a few weeks.

    I was lucky to get an appointment for next week with a Grand Design dealer who has done warranty and other work for us in the past. My question to Grand Design is this. Since I've had this same issue and lots of trouble with the furnace in this unit before during the warranty period, is this something that could be covered as we're apparently dealing with a recurring issue and possibly a defective unit of some sort? I would like to talk to someone about this but don't know who I should contact. Thank you.

    Gary
    Gary & Marcy
    2015 Solitude 325X
    2012 Ford F350 SRW 6.7 Dsl Crew Cab

  2. #2
    Long Hauler offtohavasu's Avatar
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    Dec 2014
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    Fountain Valley, CA
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    Check for spider webs in the burner area. Might be dirty.
    Curtis, Christine, Cole, and Charlotte

    2007 Chevrolet Silverado Duramax LBZ, CCLB
    2020 Momentum 351M

  3. #3
    Manufacturer
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    Aug 2016
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    Good afternoon. Please have your service provider contact us when you go in for service (574-825-9379 and choose the service option). Your furnace does have a two year warranty, the 2nd year is covered direct by Suburban, so they may also work directly with Suburban on the warranty for your furnace. Please message me direct or you can e-mail me at [email protected] if you have and questions.

    Thank you,
    Jes
    Mailing & Shipping Address: Grand Design RV, Attn: Customer Support, 11356 CR 2, Middlebury, IN 46540
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    Contact us:
    - Call Customer Support (direct) at (574) 825-9679
    - Send a fax to (574) 825-9249
    - Or email: [email protected]

    *For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name and phone number.*

  4. #4
    Fireside Member tobymaxx's Avatar
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    Thank you Jes, that was the information I was looking for. I appreciate it.
    Gary & Marcy
    2015 Solitude 325X
    2012 Ford F350 SRW 6.7 Dsl Crew Cab

  5. #5
    Manufacturer
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    you are very welcome
    Mailing & Shipping Address: Grand Design RV, Attn: Customer Support, 11356 CR 2, Middlebury, IN 46540
    Hours: Monday - Friday (8:00 am - 5:00 pm EST, closed holidays)

    Contact us:
    - Call Customer Support (direct) at (574) 825-9679
    - Send a fax to (574) 825-9249
    - Or email: [email protected]

    *For EMERGENCY or immediate assistance contact your RV dealer or GDRV Customer Support directly at (574) 825-9679 with your 17-digit RV VIN, name and phone number.*

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