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11-11-2016, 03:52 PM #1
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Fire effect in my fireplace stopped working
Hello,
I emailed Grand Design about this a few weeks ago but never received a reply. The motor in my Greystone fireplace that makes the fire effect stopped working. It started making a grinding noise instead of rotating the metallic plastic covered spindle. As directed in the manual, I opened the back of the fireplace, and made sure the spindle wasn't dislodged. It wasn't. After removing the spindle completely the motor continued making the grinding noise instead of turning. Since the motor leads have a 2 pin connector it would be trivial to replace the motor if I can get a replacement. I purchased my Reflection in July of this year.
Thanks,
JohnJohn, Heidi and our 2 Cocker Spaniels Venus & Big Papi
2016 Relfection 30BH 5th wheel
2016 F350 SRW CC SB 6.7 Diesel 4x4
Pullrite Superglide with Superrails
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11-11-2016, 04:08 PM #2
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Have you tried to contact Greystone?
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11-11-2016, 04:15 PM #3
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Fire effect in my fireplace stopped working
Call them to follow up. Have your VIN available as well as the date you emailed and the addressee. 574-825-9679.
I always made it standard practice to follow up any email unanswered with a phone call within 2 business days. That approach worked for me while under warranty.
Sent from my iPad using TapatalkAlan and Kathleen
2015 Momentum 380TH (RVD2)
2014 Ford F350 Dually (Stormtrooper)
2012 Honda Goldwing Navi/ABS (Land Speeder)
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11-11-2016, 04:15 PM #4
The motor is most commonly used to rotate the plate in a microwave oven. If you take the motor to a small appliance repair place, they can probably find you a replacement. BTW, I learned this on this forum, when I had a similar problem many months ago . . . but, I can't find that thread.
RobCate & Rob
2015 Reflection 303RLS
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