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12-07-2016, 04:51 PM #1
- Join Date
- Nov 2016
- Location
- Austin Texas
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- 15
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Picked up our new Imagine 2650RK today!
I picked up our new 2017 2560RK today from ExploreUSA R.V. in Boerne, Texas today! The folks at ExploreUSA gave us a great price on the unit, were personable and knowledgeable about the products. I am a reader, researcher and all around shop-a-holic when it comes to large purchases. It's rare when a salesman knows more about the product than I do when I'm ready to make a purchase, but I felt good about their level of understanding. The PDI and walk through went without a (forgive the pun) hitch. The person doing the walk through was knowledgeable and answered all of my questions. He was willing to take as much time as I required, and I walked away with a good basic understanding of the systems and their function. I am happy with the experience. I was also informed I can bring it to any of their locations for service. I also purchased an Equalizer 10-1 hitch setup. The installer did a great job and set it up well. That setup works very well for me. On my drive home I passed semi's a number of times, descended some long steep grades and got a few pretty strong gusts from the side with absolutely no wagging of the tail. We really like the 2650RK floor plan. It allows for kitchen- fridge access with the slides in. A great feature if you want to stop for a little lunch but don't have the time or room to open up the slides. The extra wardrobe in the bedroom is another nice feature. we looked at the 2600RB, but the thought of hanging clothes in the kitchen didn't sit well with the Mrs.. We are looking forward to a shakedown over Christmas probably at the coast here in Texas or at Kerrville, TX at the Buckhorn Lake R.V. resort. We love that resort because of it's adults only loop of campsites and the town of Kerrville is wonderful.
Update 1/2/2017: I received a message from ExploreUSA clarifying their service rules for GD products and it is as follows:
Sir, Thank you so much for the kind words on your experience at our Boerne store.
I wanted to message you to clarify for you regarding the bringing the RV to "any" store for service as its mostly correct.
With a total of 9 Exploreusa stores only 3 are licensed to sell the GD product Seguin, Boerne, and our San Antonio store, that said those same 3 dealers are the only ones whom can receive any "parts" replaced and shipped under a factory warranty claim directly from GD.
So if lets say Kyle store was closest to you, they could certainly offer you VIP treatment as a EUSA customer but if you needed a part Grand Design would have to mail it to you if it were small enough, otherwise you would need to get it to us in Seguin, Boerne, and our San Antonio for us to assist in the repair.
However if your repair was that of general maintenance or anything else to include a repair with a part not specifically needed from the factory, then yes we would be most happy to assist you closest to your home or travel.
Please let me know if I can assist you further in anyway, and to reiterate your point on the knowledge of their product line. I was lucky enough to be one of 9 folks invited to their plant last month and they as a whole have spent more time training us in our own stores then any other RV manufacture that my company offers.
Jason
Jason Silvestry
Sales Manager
ExploreUSA RV Supercenter
3637 West Hwy 90 Seguin, TX 78155
Cell: 210-421-6555
Office: 830-303-2040
Fax: 830-303-2036
[email protected]
David and Tina Korn
our 4 legged daughter Ellie (aka Demon child)
Leander, Texas
2017 Imagine 2650RK
2016 Chevrolet Silverado 1500
5.3, 3.43, 2WD
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12-07-2016, 05:01 PM #2
- Join Date
- Oct 2014
- Location
- Los Fresnos, Texas
- Posts
- 4,018
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Congratulations! Welcome to our group! I hope you make many happy memories
2018 Freedom Elite 24FE, 2 Yorkies, and my wife MARILYN, HAM call K0LCB. Traveling around this great country, making friends and seeing lot of beautiful and interesting places
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12-07-2016, 08:24 PM #3
- Join Date
- Nov 2016
- Location
- Southern Indiana
- Posts
- 751
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Congratulations have fun!
The Adams - 2017 Reflection 367BHS, 2019 F-350 6.7L PSD 4x4 CC DRW, B&W hitch on Ford pucks, Air Lift Loadlifter 5000 Ultimate Plus air bags, "Rupert" the Weimaraner.
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12-08-2016, 10:10 AM #4
- Join Date
- Oct 2014
- Posts
- 1,775
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Congrats. Great looking combo.
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12-09-2016, 02:18 AM #5
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- Nov 2016
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congratulations! we pick ours up next Friday!
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12-09-2016, 04:02 AM #6
- Join Date
- Dec 2013
- Location
- Lexington, KY
- Posts
- 989
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Congratulations and welcome to our great group of folks here! Those Imagines are selling faster than they can get them off the line. I believe there is also a FB page for Imagine owners.
Allen and Sandi-Lexington, KY
Home of fast horses and beautiful women!
2015 Chevrolet Duramax 4 x 4 3500 HD LTZ
2014 Solitude 369 RL-Oct. 2014
2016 Momentum 376 TH-April 2016
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12-09-2016, 08:24 AM #7
- Join Date
- Oct 2014
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They've ramped up production.
http://www.rvbusiness.com/2016/11/gr...imagine-plant/
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12-09-2016, 11:42 AM #8
- Join Date
- Nov 2016
- Location
- Austin Texas
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- 15
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I'm glad I got one of the earlier ones. I hope they can maintain the level of quality as they ramp up production...
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01-01-2017, 12:44 PM #9
- Join Date
- Jan 2017
- Location
- Richmond, VA
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- 12
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I am looking at the same unit and curious how much you picked it up for?
Jon
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01-01-2017, 01:20 PM #10
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