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Thread: Warranty delay

  1. #1
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    Warranty delay

    We have a Momentum 398 and took our rig in for warranty repairs 2 months ago. As of today it's still not done. We're missing a dune trip because of this.

    Wondering if this is a GD delay to authorize repairs or just Little Dealer in AZ not on it. Thinking the latter as they haven't even installed add ons we asked for...but thought I'd ask.


    Fish
    2016 Ram 3500 DRW Mega Cab
    Momentum 398m

  2. #2
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    You will frequently get a song and dance from the dealerships that GD hasn't authorized the repairs or sent the parts. But this is bravo sierra. GD typically authorizes the repairs and sends the parts in 24 hours. If it's a critical repair, they'll send the parts overnight. Time to visit the dealership and demand answers. You might also call GD customer service and see if they can light a fire under your dealership.

    Jim

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    Tempted to take it back and down your way. That's the next closest dealer.


    Fish
    2016 Ram 3500 DRW Mega Cab
    Momentum 398m

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    Lazy Days is just as bad. :-(

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    My experience as follows.

    Dropped my trailer off on 11-16 as one side of the slide was not working correctly. Dealer was/is busy, plus Thanksgiving and had to determine what the problem was and then get GD approval for the repair. As it turns out the motor on one side needs to be replaced. The part is due to the dealer 12/16. So I expect mid next week to get the unit back.

    While 1 month turnaround is not ideal, I don't think its unusual considering the amount of work this dealer has.
    2017 GD Imagine 2150RB
    2016 Chevy 2500HD LT 6.6L DMAX 4WD
    Equalizer 4 Point #90-00-1000 WDH

  6. #6
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    Quote Originally Posted by bailer6334 View Post
    My experience as follows.

    Dropped my trailer off on 11-16 as one side of the slide was not working correctly. Dealer was/is busy, plus Thanksgiving and had to determine what the problem was and then get GD approval for the repair. As it turns out the motor on one side needs to be replaced. The part is due to the dealer 12/16. So I expect mid next week to get the unit back.

    While 1 month turnaround is not ideal, I don't think its unusual considering the amount of work this dealer has.



    Lucky you! I am at 2 months and nothing.. I tried for 7 days straight to get a call back on the status of my rig..and nothing..
    Glad yours is getting done!

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    Looks like its the dealer and not Grand Design. GD seems to move quickly on warranty issues.

    You might contact GD direct and see if they can light a fire under the dealer.
    2017 GD Imagine 2150RB
    2016 Chevy 2500HD LT 6.6L DMAX 4WD
    Equalizer 4 Point #90-00-1000 WDH

  8. #8
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    Thanks for the advice. A call to GD did the trick!!


    Fish
    2016 Ram 3500 DRW Mega Cab
    Momentum 398m

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