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Thread: Advice on GD customer service
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06-28-2022, 04:52 PM #1
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Advice on GD customer service
A few days ago we had our main awning come off. Wind as about 7mph when we were opening it. The motor side mounting arm popped off the trailer (amazingly loud). I looked at the installation there were only 2 bolts holding it on. I called GD CS and they said there is nothing they will do since I am outside the 3yr frame/workmanship warranty. This is clearly an issue with installation. There should have been 4 bolts (according to Carefree). There were only 2 holes in my trailer so I know for certain it was not installed correctly.
Any advise on getting GD to do the right thing.
2017 Momentum 328m
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