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12-08-2022, 03:49 PM #11
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12-08-2022, 06:09 PM #12
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- Sep 2020
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- Thunder Bay, Ontario, Canada
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I've dealt with an 'S' at Grand Design. IMO, the best customer service rep I have ever dealt with. Once in warranty and once out of warranty. The first time the parts were sent to me quite quickly after I sent pics of the broken stuff. They also threw in an extra light as a goodwill gesture. The second time was out of warranty and I offered to pay for the parts, but they were sent free of charge. I figure there must be at least two 'S' employees there. Although the one I was dealing with was a supervisor also......
2018 Dodge 3500 6.7 Cummins SRW w/Aisin
2021 Reflection 303RLS
New to RV'ing since 1997
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12-08-2022, 08:14 PM #13
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12-09-2022, 02:50 AM #14
- Join Date
- Jun 2019
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Jim and Annette
2019 Reflection 150 295RL
US Army Veteran
Missouri (AKA Misery)
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12-09-2022, 03:05 AM #15
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- Jun 2019
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12-09-2022, 05:04 AM #16
- Join Date
- Jun 2021
- Location
- Lakeland, FL
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70 warranty claims on one unit seems high, if accurate.
2003 Ford F250 6.0 CC 4wd SB
2016 Reflection 27RL
1999 Keystone Sprinter 27FWBHGL (SOLD)
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12-09-2022, 06:35 AM #17
- Join Date
- Apr 2019
- Location
- In the Blue Ridge Mtns of VA
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- 605
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It is actually over 70 now. I lost count. I can post copies of the work orders to substantiate. Some are minor like the screws on the shower baskets coming loose (twice), but other items are major like having the entire entry door replaced due to improper installation, dropping the filon to inspect the upper deck and determine the cause of repeated breaking of exterior screws. The only "non-construction/build" issues that I can recall were replacement of the Insignia range and two control panel toggle switches that literally disintegrated. I take that back. The outdoor kitchen griddle top was warped on delivery. That was submitted for warranty replacement, but we never received a new top due to backorder status. No problem - I removed the griddle and replaced with a custom-built drawer. From my general contractor days, I'm able to repair most things. Finding the time is my issue, though. For the minor items, I have had the dealer address most of those while the rig has been in for the major items. I don't count the issues I have repaired myself among the 70.
We've considered pursuing a buy back under our state's lemon law, but we have to give GD the opportunity to correct the problem(s) first.2022 Solitude 378MBS-R
2021 Ford F450 CC Lariat Ultimate FX4
1966 Shasta Astroflyte (1 year restoration project that is going on year 6)
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12-09-2022, 06:42 AM #18
- Join Date
- Apr 2019
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- In the Blue Ridge Mtns of VA
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I think its perfectly okay to name someone that gave great customer service. I've received several PMs from other forum members about service managers whose names start with an 'S'. These have not been the same person as to whom I was referring. I will say, after searching through my records, I did have an email encounter with this same person when he/she was in the parts department. That communication was unremarkable, neither good nor bad, but I did not actually speak with him/her on the phone.
2022 Solitude 378MBS-R
2021 Ford F450 CC Lariat Ultimate FX4
1966 Shasta Astroflyte (1 year restoration project that is going on year 6)
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12-09-2022, 07:35 AM #19
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12-09-2022, 07:35 AM #20
- Join Date
- Sep 2020
- Location
- Thunder Bay, Ontario, Canada
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Coleman OEM soft starts install...
Today, 03:36 PM in Heating and Air Conditioning systems.