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  1. #21
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    At this point you need to decide whether it’s worth it to start over again, wait another 4-6 months and pay substantially more because of the price increases that happened since you placed the order in the summer. If money and time are no issues, maybe you can walk away and order another unit from another dealership; otherwise chances are this unit is more or less fine, despite the dealership shady practices.
    2021 Momentum 395MS

  2. #22
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    Quote Originally Posted by ajg617 View Post
    That's what the salesman is telling me - no prep until I pay in full. They won't schedule a walk through until after they do their PDI which is after I pay them.
    Thanks, that clears it up for me. If your deal is really good having bought back in August, I'd probably cave and save the money, and count on good customer service from Grand Design. How far is the dealer? If more than an hour, I'd still push to do this in one day because of your travel time. Then you could inspect the unit first. Could try the financing leverage. Dealer will get a big kick-back with their financing. If signing and PDI are different days, I would push that the paperwork is dated for the delivery date and not the purchase date, particularly for start of warranty. There are probably state laws around this. In different times, you certainly could walk, but if you are walking away from many thousands of dollars of savings, you need to figure out how important that is to you. One good thing is you could probably turn around and sell the unit for what or more than you paid.
    New: 2021 Solitude 380FL
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  3. #23
    Long Hauler Canyonlight's Avatar
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    Quote Originally Posted by huntr70 View Post
    Grand Design can't make a dealer do anything....
    Yikes ! - not quite the helpful response I was expecting during this season of giving from our long time forum friend, Steve ! Understand about the relationship between GDRV and dealers autonomy. However having John and Robin talk with the right person at GDRV to learn (shall we say expectation by the dealer) to help them with their tough position right now may be helpful.

    Don't ever recall you being a Grinch before but maybe coal is in the cards for your stocking this year lol !!

    Dan
    Last edited by Canyonlight; 12-22-2021 at 10:00 AM. Reason: added "from our long time forum friend" :)
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
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  4. #24
    Site Sponsor ajg617's Avatar
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    Quote Originally Posted by Captcolour View Post
    Thanks, that clears it up for me. If your deal is really good having bought back in August, I'd probably cave and save the money, and count on good customer service from Grand Design. How far is the dealer? If more than an hour, I'd still push to do this in one day because of your travel time. Then you could inspect the unit first. Could try the financing leverage. Dealer will get a big kick-back with their financing. If signing and PDI are different days, I would push that the paperwork is dated for the delivery date and not the purchase date, particularly for start of warranty. There are probably state laws around this. In different times, you certainly could walk, but if you are walking away from many thousands of dollars of savings, you need to figure out how important that is to you. One good thing is you could probably turn around and sell the unit for what or more than you paid.
    Dealer is 20 minutes away. Price didn't go up after the order in August. Reading through the contract, they are charging $995 for a "Peace of Mind Package" different from GDs which I confirmed is I'm paying for the PDI plus some extras they throw in. I called today and said I'm willing to pay up front for that if they will do the PDI and provide me the results of the 255 point check prior to purchase. That answer was also no. Paperwork will be dated delivery date.

    If we were to order another Solitude, I'd be waiting at least 14 weeks and probably paying quite a bit more for it with no guarantee that the quality would be any better or more supply chain issues wouldn't crop up. It's a c**p shoot either way and just bad business.
    Robin & John
    2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan
    2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn

    2023 stays

  5. #25
    Long Hauler Canyonlight's Avatar
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    Quote Originally Posted by ajg617 View Post

    I am also trying to work my way through GD, not that they can help necessarily, but they do have my name pinned to this Solitude.
    Robin and John, not sure what your comment means but if not talked with GDRV Customer Service at 574 825 9679, suggest doing this. If not resolved, let me know and I can get you in contact with the correct person to hopefully help.

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
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  6. #26
    Site Sponsor ajg617's Avatar
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    Quote Originally Posted by Canyonlight View Post
    Robin and John, not sure what your comment means but if not talked with GDRV Customer Service at 574 825 9679, suggest doing this. If not resolved, let me know and I can get you in contact with the correct person to hopefully help.

    Dan
    Thanks Dan. Have been on the phone with them twice but they have no record of the VIN since it hasn't been technically sold yet and transfer me over to inside sales. Am asking to speak with the rep who handles that dealership.
    Robin & John
    2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan
    2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn

    2023 stays

  7. #27
    Commercial Member huntr70's Avatar
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    Quote Originally Posted by Canyonlight View Post
    Yikes ! - not quite the helpful response I was expecting during this season of giving from our long time forum friend, Steve ! Understand about the relationship between GDRV and dealers autonomy. However having John and Robin talk with the right person at GDRV to learn (shall we say expectation by the dealer) to help them with their tough position right now may be helpful.

    Don't ever recall you being a Grinch before but maybe coal is in the cards for your stocking this year lol !!

    Dan
    There's literally no one at Grand Design that can make a dealer do anything like that.

    I'm not being a Grinch at all....just realistic.

    They can try calling Customer Service and complain, but I don't see anything happening on the manufacturer's end.


    Oh, and coal isn't such a bad idea this year, with fuel oil at an all time high....LOL
    Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
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  8. #28
    Site Team WhittleBurner's Avatar
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    Try negotiating a if any problems from pdi they will be taken care of in a timely manner. No having to wait an extended period of time for it to happen.
    Marcy & Gary
    2014 Grand Design - Reflection 303RLS
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  9. #29
    Commercial Member huntr70's Avatar
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    Quote Originally Posted by ajg617 View Post
    Thanks Dan. Have been on the phone with them twice but they have no record of the VIN since it hasn't been technically sold yet and transfer me over to inside sales. Am asking to speak with the rep who handles that dealership.
    It's going to be rough to get to talk anyone this week, the Office closes today and all the Rep's are on holiday break until January 3rd.

    I'll check with my Rep to see if he covers up there, but I don't believe he does.
    Steve- Inventory Manager at Tom Schaeffer's RV, Shoemakersville, PA www.tomschaeffers.com
    [email protected]
    2011 RAM 3500 SRW Outdoorsman Edition 4X4, 6.7 Cummins--TWEAKED!
    2021 Reflection 310RLS

  10. #30
    Long Hauler Canyonlight's Avatar
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    Quote Originally Posted by huntr70 View Post

    Oh, and coal isn't such a bad idea this year, with fuel oil at an all time high....LOL
    Now that's funny right there, Steve ! Appreciate you as always !

    Dan
    Dan & Carol
    2014 303RLS Reflection #185 (10/2013 build)
    2012 Silverado LTZ Crew Duramax 2500HD
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