User Tag List
Results 1 to 10 of 14
Thread: Grand Design President
-
12-01-2020, 04:06 PM #1
- Join Date
- Dec 2017
- Posts
- 14
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Grand Design President
Does anyone know how I can call or email the President of Grand Design? I can’t seem to get anyone to return my emails
or answer my calls. My fifth wheel has been in the shop for six weeks. Grand design sent the wrong parts to repair it. The service person can’t seem to get an answer either. So I decided to go to the top. Any help will be greatly appreciated.
-
12-01-2020, 04:48 PM #2
- Join Date
- Jul 2020
- Location
- Ottawa, Ontario
- Posts
- 55
- Mentioned
- 1 Post(s)
- Tagged
- 0 Thread(s)
I'm getting no replies to my emails either. They approved, via email, me doing a repair myself and said they'd pay for parts. It's been six weeks since I did the repair and provided the receipts. No reply, not even an autoreply to say hey we're busy but we love you and will get back to you as soon as we can. Just.... silence.... I have to admit, this is opposite to what I expected when we moved to a Grand Design product.
2020 Solitude 380FL with B&W Companion 20K hitch
2018 GMC Sierra Denali HD 3500 DRW
-
12-01-2020, 04:55 PM #3
- Join Date
- Oct 2020
- Location
- Scottsdale, AZ
- Posts
- 66
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Have either of you called the customer service number? I've called three times (for different reasons) and have gotten an actual person to answer each time.
574-825-96792021 Reflection 31MB
Reese Goose Box 20k
2006 Chevy Silverado 2500HD, CCSB 4x4, LBZ Duramax
B&W Turnover Ball with 4" offset
-
12-01-2020, 07:47 PM #4
- Join Date
- Nov 2013
- Location
- Sitting in the sun! FL for along while
- Posts
- 8,063
- Blog Entries
- 19
- Mentioned
- 90 Post(s)
- Tagged
- 0 Thread(s)
I suggest starting with Jerry McCarthy. He is the one you want to talk to first even before emailing Don
Don Clark (president ): [email protected]
Jerry McCarthy (VP Service Operations): [email protected]Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
-
12-01-2020, 07:55 PM #5Rob & Nikki + Cloverfield
2020 Grand Design Solitude S-Class 3350RL
2015 RAM 3500 Longhorn Laramie Crew Cab, Long Bed, 4x4 Dually Cummins/AISIN
Mountains of Pennsylvania
-
12-02-2020, 06:44 AM #6
- Join Date
- Nov 2013
- Location
- Sitting in the sun! FL for along while
- Posts
- 8,063
- Blog Entries
- 19
- Mentioned
- 90 Post(s)
- Tagged
- 0 Thread(s)
That's to bad but not suprising , as fast as sales have grown the past year or so. Sounds like this guy is not as customer centric , maybe if he is that hard to deal with complaints should be made to the top from those he has frustrated to the point of no return. Eventually his attitude would either change or hopefully get replaced.
Dealing with Jerry was always a good experience even when he thought the problem was not with GD. I alway felt he has a fair manner in dealing with people.
Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
-
12-02-2020, 07:11 AM #7
- Join Date
- Aug 2017
- Location
- Litchfield, MN
- Posts
- 369
- Mentioned
- 4 Post(s)
- Tagged
- 0 Thread(s)
Frank & Jolynn Martin
Litchfield, MN
Mabel & Bailey, Golden Retriever Fur Kids
2019 RAM 3500 CTD, CC, LB, B&W Turnover Ball, AirLift 5000 Bags
2019 Solitude 3350RL S-Class, 4440# CCC, Reese 20K GooseBox, 8K EOH Disc brakes, RV Airflow, SoftStartRV, 2-206AH SOK batteries, Victron Multiplus II, Victron 30A DC2DC,790W of Solar, Flex Armor Roof, Blu Tech Water Filtration, BlazeCut Fire Suppression
-
12-02-2020, 07:23 AM #8
No one is changing Mel... He's been in the industry over 30 years. Amuse yourself by seeing the title GD has given him, and then know he's really a pitbull.
100% agree on Jerry and there are some are really great folks on the service side as well like Brad and Chris, but things are definitely not as they were as recounted by all of the seasoned owners. When I was out there, slammed would be an understatement and clearly stress is affecting things. For the most part, the folks I have met are genuine and want to help, but there's a snowball affect happening.Rob & Nikki + Cloverfield
2020 Grand Design Solitude S-Class 3350RL
2015 RAM 3500 Longhorn Laramie Crew Cab, Long Bed, 4x4 Dually Cummins/AISIN
Mountains of Pennsylvania
-
12-02-2020, 08:51 AM #9
- Join Date
- Mar 2015
- Location
- Central Cal
- Posts
- 3,234
- Mentioned
- 15 Post(s)
- Tagged
- 0 Thread(s)
Jim (& Sharon)
2015 GD Momentum 385TH - SOLD
For Sale - 2015 Ford F-350 DRW 4x4 Lariat w/ AirLift bags, Titan 65 gal. OEM replacement fuel tank.
The toy:
2017 RZR XP 1000 EPS SE
-
12-03-2020, 05:37 PM #10
- Join Date
- Jul 2020
- Location
- Ottawa, Ontario
- Posts
- 55
- Mentioned
- 1 Post(s)
- Tagged
- 0 Thread(s)
Yep, got into a very long hold to try to speak to someone. Finally hit "2" and left a message about my issue, apparently I was to get a call back a day later. Nothing so far. I'll call them again next week.
2020 Solitude 380FL with B&W Companion 20K hitch
2018 GMC Sierra Denali HD 3500 DRW
Morryde Safe-T-rail install issues
Today, 12:55 AM in Mods and DIY