User Tag List
Thanks: 0
Results 1 to 10 of 29
-
03-14-2023, 03:05 AM #1
- Join Date
- Mar 2023
- Location
- Brookfield WI
- Posts
- 5
- Mentioned
- 1 Post(s)
- Tagged
- 0 Thread(s)
Rejected by local Grand design dealer
We purchased a never used new "used" Imagine 23lde and want to get a purchase orientation. I also wanted to make sure my weight distribution hitch is carrying the trailer correctly. I called my nearest Grand Design dealer to request help on this and was told "we don't do that". I guess I'll need to call Grand Design and ask where to go or just start calling other dealers or something. I thought Grand Design was so great with this type of thing??
-
03-14-2023, 04:06 AM #2
- Join Date
- Sep 2018
- Location
- Woodstock
- Posts
- 3,649
- Mentioned
- 60 Post(s)
- Tagged
- 0 Thread(s)
Rejected by local Grand design dealer
Youtube
Dealers don’t have time for that especially if you didn’t buy from them
Maybe offer to pay them. Give the service dept a call
Dealers are not “grand design” dealers. They are just dealers for grand design products
What hitch are you using and did you install it?
There are some very high torque ratings on some of those bolts Do you have the tools?Last edited by NB Canada; 03-14-2023 at 04:09 AM.
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
-
03-14-2023, 04:11 AM #3
- Join Date
- Sep 2018
- Location
- Woodstock
- Posts
- 3,649
- Mentioned
- 60 Post(s)
- Tagged
- 0 Thread(s)
Did you get an LDE or a BHE?
2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
-
03-14-2023, 04:14 AM #4
- Join Date
- Sep 2018
- Location
- Woodstock
- Posts
- 3,649
- Mentioned
- 60 Post(s)
- Tagged
- 0 Thread(s)
Did you buy it private sale?
You should contact Grand Design anyway to tell them you now own the trailer in case there are any recalls they can get in touch with you and transfer any of the remaining 1 year warranty2021 Imagine 2400 BH
2018 GMC Sierra 4x4 Crew 1840lb payload
-
03-14-2023, 05:39 AM #5
- Join Date
- Feb 2017
- Location
- White Bear Lake, MN
- Posts
- 1,487
- Mentioned
- 21 Post(s)
- Tagged
- 1 Thread(s)
It would be a reach to expect even a new car dealer to give you a "new owner orientation" for a used car you bought somewhere else. Being disappointed in Grand Design is like being disappointed in Ford or Chevy for the same reasons.
To compound issues, you may find it hard to get actual service work done at a dealer. Some flatly refuse if you didn't buy from them. Some give priority to "bought from them" owners, and make your work the last thing they get to. No RV dealer, of any brand, is required by the brand to work on their models no matter where purchased. Dealers with an "open door" do exist, but they are harder to find than one might expect.
As far as orientation and operation - almost all RV's are generally the same, there is little that is unique from one brand to another. Quality of assembly, and design - yes, but actual components and use, no. There are many "Mobile Techs" that will travel to you for on site service of your RV. They may be more than willing to give a mini-class on care and feeding, and help with specific questions you may have. Ditto for certified "RV Inspectors" - they primarily are engaged to do a very in depth evaluation of a unit before purchase, but would also be highly qualified to teach you about yours.2017 Imagine 2670MK
2012 F-150 SCrew, Eco, 4x4 6.5 box
Max. Tow, HD Payload, Airbags, ProPride hitch
(Previous: Jayco 26.5RLS Fifth, Revolution Pinbox)
-
03-14-2023, 07:03 AM #6
- Join Date
- Nov 2013
- Location
- Sitting in the sun! FL for along while
- Posts
- 8,112
- Blog Entries
- 19
- Mentioned
- 90 Post(s)
- Tagged
- 0 Thread(s)
Welcome to the GD family !
Grand Design has many videos that could help you understand the various systems in your RV
https://www.granddesignrv.com/owners...upport-archive
Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
-
03-14-2023, 08:38 AM #7
- Join Date
- Mar 2023
- Location
- Brookfield WI
- Posts
- 5
- Mentioned
- 1 Post(s)
- Tagged
- 0 Thread(s)
-
03-14-2023, 08:41 AM #8
- Join Date
- Mar 2023
- Location
- Brookfield WI
- Posts
- 5
- Mentioned
- 1 Post(s)
- Tagged
- 0 Thread(s)
I asked if they do it for a fee. I offered to pay. Any car dealer would be happy to have you in as a paying customer I think.
-
03-14-2023, 08:41 AM #9
-
03-14-2023, 08:45 AM #10
- Join Date
- Mar 2023
- Location
- Brookfield WI
- Posts
- 5
- Mentioned
- 1 Post(s)
- Tagged
- 0 Thread(s)
Yes I purchased privately from owner who never used it once. It's "new" and has yet to go on it's maiden voyage. I did get the warranty transfered by Grand Design succesfully.
Nightmare
Today, 01:21 PM in General Discussion