Rejected by local Grand design dealer

**Whitexc** · 03-14-2023, 02:55 PM

Welcome. You got far enough to come here and ask for advice.

New to RV’ing?

YouTube, Google and Facebook will be your new friendly time suckers along with whatever forums you partake in. A mobile tech is certainly the way to go but you may be surprised at what you can accomplish on your own if you have some general common sense and a little handyman in you. You will need tools, some big as discussed, for the hitch setup. Find a video, insert your truck and get after it.

Best of luck and most importantly have fun. That’s why you bought the thing!

**dryfly** · 03-14-2023, 04:50 PM

Originally Posted by Whitexc

Welcome. You got far enough to come here and ask for advice.

New to RV’ing?

YouTube, Google and Facebook will be your new friendly time suckers along with whatever forums you partake in. A mobile tech is certainly the way to go but you may be surprised at what you can accomplish on your own if you have some general common sense and a little handyman in you. You will need tools, some big as discussed, for the hitch setup. Find a video, insert your truck and get after it.

Best of luck and most importantly have fun. That’s why you bought the thing!

I really agree with this!

If you spend an hour or 2 with someone they are probably going to be moving pretty quickly and it's going to be difficult to absorb that much info in one setting. Take your time and follow the advice from @Whitexc. Learning on your pace and making a few mistakes like we all do will ensure a better working knowledge of your trailer.

Don't hesitate to ask questions.

**WeGoode** · 03-14-2023, 06:59 PM

Originally Posted by WhittleBurner

Welcome to the GD family !
Grand Design has many videos that could help you understand the various systems in your RV
https://www.granddesignrv.com/owners...upport-archive

I tried that link and although it brought up a page with several "how-to" images, I couldn't get any of them to play. The screen goes dim and the little timer thing goes round and round, but no video. Am I missing something?

**WhittleBurner** · 03-14-2023, 08:40 PM

Originally Posted by WeGoode

I tried that link and although it brought up a page with several "how-to" images, I couldn't get any of them to play. The screen goes dim and the little timer thing goes round and round, but no video. Am I missing something?

You aren't missing anything but maybe GD is! It just spins for me too. They recently updated the site, guess they did not do so great on this section or possibly it isn't complete yet

**Soundsailor** · 03-15-2023, 01:50 PM

You may find the videos here: https://www.youtube.com/@GrandDesignRVTV Look in the How To section.

**Jwalthall** · 03-18-2023, 04:46 PM

That dealer sounds like one that you will want to avoid in the future! I would definitely call Grand Design even if they can't do anything. There has to be another dealer around who would have enough marketing expertise to realize that you are a potential buyer for your next trailer, and that you would never even consider buying from the first dealer!

**NB Canada** · 03-18-2023, 05:43 PM

Originally Posted by Jwalthall

That dealer sounds like one that you will want to avoid in the future! I would definitely call Grand Design even if they can't do anything. There has to be another dealer around who would have enough marketing expertise to realize that you are a potential buyer for your next trailer, and that you would never even consider buying from the first dealer!

I have sold cars most of my career. If someone bought somewhere else and then wanted me to do a walk around I would have said no as well

**WhittleBurner** · 04-08-2023, 12:19 PM

Originally Posted by WeGoode

I tried that link and although it brought up a page with several "how-to" images, I couldn't get any of them to play. The screen goes dim and the little timer thing goes round and round, but no video. Am I missing something?

They finally got the page working if you still want to check it out https://www.granddesignrv.com/owners...upport-archive

**Dale B** · 04-08-2023, 01:14 PM

Originally Posted by Scotandlisavl

We purchased a never used new "used" Imagine 23lde and want to get a purchase orientation. I also wanted to make sure my weight distribution hitch is carrying the trailer correctly. I called my nearest Grand Design dealer to request help on this and was told "we don't do that". I guess I'll need to call Grand Design and ask where to go or just start calling other dealers or something. I thought Grand Design was so great with this type of thing??

Have you contacted the original selling dealer or is that not possible?