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08-17-2022, 10:01 AM #11
- Join Date
- Apr 2019
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- In the Blue Ridge Mtns of VA
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2022 Solitude 378MBS-R
2021 Ford F450 CC Lariat Ultimate FX4
1966 Shasta Astroflyte (1 year restoration project that is going on year 6)
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08-17-2022, 10:01 AM #12
- Join Date
- Nov 2013
- Location
- Sitting in the sun! FL for along while
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Kelly, I understand your frustration. Since lippert approved they should be able to send parts to the dealer. Have you gone past the CS rep at GD... like speak to a supervisor ?
Or go another step and contact Jerry McCarthy (VP Service Operations): [email protected]Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
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08-17-2022, 10:04 AM #13
- Join Date
- Nov 2013
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- Sitting in the sun! FL for along while
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Give Lippert a try, you might be surprised. Several years ago we had a weld on a hanger break on our 303 which was 4 years old at the time and out of warranty. Called Lippert and they sent a roving repair truck to our site in Florida to fix it, which took most of the day. Never got a bill just a smile and there you go you're all set. This past week I called Lippert to get some suspension parts and could not have been treated any better. Lippert stands behind their parts and will try to take care of you.
Last edited by WhittleBurner; 08-17-2022 at 10:07 AM.
Marcy & Gary
2014 Grand Design - Reflection 303RLS
2022 GMC 3500 Denali Duramax Longbed SRW
2015 GMC Denali 3500 - Retired
2003 F350 - retired
Michigan
We're in trouble now, the dog are bloggin'!
https://3dogsandatrailer.wordpress.com/
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08-17-2022, 10:10 AM #14
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- Aug 2022
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@WhittleBurner Thanks for the reply. Yes I have tried asking for a supervisor at Grand Design to intervene. No results from that either, nobody at Grand Design seems interested in helping me.
I'll try reaching out to Lippert, thanks for the suggestion.Last edited by Second Chance; 08-17-2022 at 11:13 AM. Reason: Tag corrected
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08-17-2022, 10:15 AM #15
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- Aug 2022
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The local Grand Design dealer refuses to book appointments for me because I bought the RV in Texas and have now moved to Colorado. They stated plainly they will only book service for people who bought their RV at their dealer.
I communicated this to Grand Design, and told them there is a Jayco dealer willing to help me. Grand Design specifically authorized me to go there.
That's why the dealer isn't in the loop on the parts order. Grand Design assured me that once Lippert approved repairs they would ship parts immediately. They lied. They aren't helping at all.
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08-17-2022, 10:42 AM #16
- Join Date
- Aug 2021
- Location
- New Hampshire
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The parts to repair a warranty issue for our trailer that were authorized by both Lippert and GD are still awaiting delivery, you are not alone. There's a crush of activity that simply can't be handled given the current infrastructure. I'm sure that GD is trying to build up their workforce, they are competing with every other RV manufacturer.
Stephen and Judy
2022 Reflection 150 Series 260RD (Stella)
2017 Chevy Silverado 2500 HD (Blue)
Traded - 2018 Forest River Rockwood Minilite 2104S
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08-17-2022, 10:46 AM #17
- Join Date
- Jul 2020
- Location
- New Hampshire
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That's the route I would take and the other word I would include is safety as in 'is my rig safe to use/tow'. That got GD's, Lippert's, dealerships attention resulting in a quick appointment for a frame inspection that required the filon to be dropped just to measure. That after I received a terse email from the GD regional service rep that I was not to contact GD, Lippert or any other supplier directly. Sorry, I've paid for that privilege.
Robin & John
2020 Ram 3500 LB SRW 4WD Crew Laramie 6.7HO Aisin, 55gal Titan 4014 payload
2022 Solitude 310GK-R - Dual pane, factory solar & Onan, 8K axles with discs, 18K GVWR, W/D, Heat Pump, Goosebox, Battleborn
2023 stays
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08-17-2022, 10:57 AM #18
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Oh I understand supply chain issues. That's not the problem here.
My problem is that Grand Design is refusing to say IF they are willing to try to ship parts, much less WHEN. Once Lippert authorized the repair, Grand Design started ignoring me completely. The issue is that they aren't communicating as to whether or not they intend to honor their obligation.
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08-17-2022, 11:09 AM #19
- Join Date
- Aug 2021
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- New Hampshire
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Yeah, I so totally get what you're saying, it is very frustrating when your attempts at communicating are met with crickets (silence). Just think of the crush of emails and phone calls that GD CS gets as a "supply chain issue". The good news, while it took me much longer than I'd like to get a response from GD, once I did I could see that they value me as a customer and want to help.
Stephen and Judy
2022 Reflection 150 Series 260RD (Stella)
2017 Chevy Silverado 2500 HD (Blue)
Traded - 2018 Forest River Rockwood Minilite 2104S
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08-17-2022, 11:28 AM #20
- Join Date
- Mar 2019
- Location
- USA
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I'm sorry to hear your having issues with their customer service. Grand Design has provided outstanding service to me. Not sure who you've been dealing with...I've worked on several occasions with Austin Paulus ([email protected]). Give him a shot, it could be a newbie your working with.
Best wishes!!
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