Insignia oven knobs melting

[Cyndi6767]

I'll check the gaskets. After shutting the oven off we did leave the door ajar about 6" to benefit from the heat...cold day in Maine....but I can't imagine that would melt the knob. If it did, it shouldn't!


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The same thing just happened to us, in our new 2022 380FLR. Vents heat the knobs as they vent right above them.


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Al & Cyndi
2022 Solitude 380FL-R
2019 GMC Denali 3500 Duramax crew cab

[DECelt]

The same thing just happened to us, in our new 2022 380FLR. Vents heat the knobs as they vent right above them.


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Al & Cyndi
2022 Solitude 380FL-R
2019 GMC Denali 3500 Duramax crew cab

Best buy business warranty customer service is what you want @ (800) 433-5778. I filed a warranty claim under the regular Best Buy site and was called within 24 hours and transferred to the business cs.

They will ship you a new replacement model stove. They have had issues with this model and had it redesigned.

GD has agreed to pay a mobile tech to do the installation... but I may just do it myself. I'm hoping that it's an exact fit replacement.

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[Fsalmy]

Best buy business warranty customer service is what you want @ (800) 433-5778. I filed a warranty claim under the regular Best Buy site and was called within 24 hours and transferred to the business cs.

They will ship you a new replacement model stove. They have had issues with this model and had it redesigned.

GD has agreed to pay a mobile tech to do the installation... but I may just do it myself. I'm hoping that it's an exact fit replacement.

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Wonder if this falls under a safety recall or “customer satisfaction” kind of like the microwave heat shield?

We haven’t used the oven yet and are a little hesitant to do so now.

[DECelt]

Wonder if this falls under a safety recall or “customer satisfaction” kind of like the microwave heat shield?

We haven’t used the oven yet and are a little hesitant to do so now.

We're still using it and all good so far...except the knobs of course. I reported this to the consumer product safety council and received an email that it didn't meet their criteria.


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[Nana2016]

I have a 2023 Solitude 310 GK-R, bout it new two months ago. It has the insignia oven as well. My oven is difficult to light and stay lite. I contacted Best Buy. They ask a few questions and they are sending me a whole new unit as well. So I guess their design problem did not get fixed in the last two years…

[John Mcgee]

Best buy business warranty customer service is what you want @ (800) 433-5778. I filed a warranty claim under the regular Best Buy site and was called within 24 hours and transferred to the business cs.

They will ship you a new replacement model stove. They have had issues with this model and had it redesigned.

GD has agreed to pay a mobile tech to do the installation... but I may just do it myself. I'm hoping that it's an exact fit replacement.

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What model number did you replace?