02/2022 REFRIGERATOR RECALL - post all comment here = don't start a new thread.

[Scott'n'Wendy]

Here I thought it was just me that the dealer was ignoring ???

I'm kind of thinking the dealer response will be in line with how much GD is paying them to perform the service. If they get remunerated well, they will like to get lots of units through the shop.

 

[JoeHannaford]

I'm in Galveston for 2 months and there are two local already recommended to me by the RV resort.

Following up on the fridge recall repair... I still haven't received letter from GD (our mail gets forwarded) but I did call their customer service with our VIN and confirmed our 310GK is affected.

We're staying in Galveston TX and the RV resort recommended Uncle Sam's Mobile RV Service. These guys were great! I got GD to email me the dealer bulletin describing how to inspect and fix, which I forwarded to the tech yesterday. He worked me in the very next day (today). Took half the time allotted, because my Romex was not damaged or even loose. They did move fridge out 15" to inspect and secured the wires with screw ties. Did a propane leak test after they were done and I'm good to go. The best part, they will invoice GD and I just had to pay the travel time.

Oh, and the techs are ALL young military veterans!
Uncle Sam's Mobile RV Service
(409) 789-7837

 

[DECelt]

Following up on the fridge recall repair... I still haven't received letter from GD (our mail gets forwarded) but I did call their customer service with our VIN and confirmed our 310GK is affected.

We're staying in Galveston TX and the RV resort recommended Uncle Sam's Mobile RV Service. These guys were great! I got GD to email me the dealer bulletin describing how to inspect and fix, which I forwarded to the tech yesterday. He worked me in the very next day (today). Took half the time allotted, because my Romex was not damaged or even loose. They did move fridge out 15" to inspect and secured the wires with screw ties. Did a propane leak test after they were done and I'm good to go. The best part, they will invoice GD and I just had to pay the travel time.

Oh, and the techs are ALL young military veterans!
Uncle Sam's Mobile RV Service
(409) 789-7837

Good for you! Once in a while you find a great mobile service! Our 310-GK looks fine, but I still have to get it done. Do you still have the repair instructions....I can't seem to get them to send it to me.

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[SGT ROC]

FWIW, I had e-mailed Grand Design about the remedy for this recall. I just received an a reply, and they said that the recall does require the fridge to be pulled for inspection and to add additional securement.

So....For now that looks like the answer. Makes very little sense to me!

Maybe if they had a wiring diagram that they could have shown to the government that detailed wire securement in different models, then they could have avoided such a broad recall. I suspect they didn't...so here we are.

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Yeah I got an email back today with the latest pics I sent. They thanked me for the pics and said they added it to the case number, but quote "the recall cannot be completed until a certified technician inspects and resecures the wiring with different fasteners". Resecures what wiring? My picture shows there is no wire running across the back, nor anywhere else, that can cause an arch or fire... I know this is being forced by the NHTSA, but holy cow!

 

[Papahoosh]

I had a mobile tech show up yesterday to work on my wiring issue. He was able to fix the problem.
There was a burned area. Looking up from the bottom outside access panel on the right-hand side. The wire was connected to the Microwave out (top) and to the outlet in the stove area (bottom).

 

[DECelt]

I had a mobile tech show up yesterday to work on my wiring issue. He was able to fix the problem.
There was a burned area. Looking up from the bottom outside access panel on the right-hand side. The wire was connected to the Microwave out (top) and to the outlet in the stove area (bottom).

Wow! Real glad you caught that in time! I have to say that looks like poor workmanship rather than wires moving in transit.

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[James Callahan]

Thanks for Sharing, I’ve contacted a near by RV Dealer to do the work, reached out to GD and they approve it, they aren’t a GD Dealer

 

[Casa_Woody]

Here is a copy of the Dealer Repair Instructions. I requested a copy from the dealer. I informed him that I intended to post these on this forum. He stated that he did not have any issues with it since it is a major safety concern. There are no proprietary notes on the document.

View attachment Recall 22V-038 Repair Instructions.pdf

 

[Casa_Woody]

Just for reference:
My 2021 Reflection 303RLS had no issues with the wiring near the burner/chimney. Recall complete.
I did do my own inspection prior to taking it in for the recall. I too noted no issues but wanted to get the recall formally completed prior to my upcoming 2 month trip. Dealer did it in just under 2 hours. Dropped it off, pick it up, same day service.

 

[dfleming103]

Does anyone know if this affects all models of the reflection? I've got a 2022 320 MKS that appears to be in the vin range, but I don't believe I have an outlet in the area of concern. I've also moved since my purchase, and I've got a forwarding address filed, but I've missed mail consistently since the move. only was I knew was the "Past Due" on the bill that did make it.

Update: I called GD and gave them my vin, I am not in the recall grouping. Build of my rig I think was in May of 2021. I suspect it is because the 320 does not have a wire running behind the refrigerator, and there is no plug by the stove. I believe the 320 dogded that issue.

 

[James Callahan]

Recall

Here is a copy of the Dealer Repair Instructions. I requested a copy from the dealer. I informed him that I intended to post these on this forum. He stated that he did not have any issues with it since it is a major safety concern. There are no proprietary notes on the document.

View attachment 39359

Thank You,

Very detailed instructions for repair, as soon as the weather clears here in the northeast I’m going to have a look see myself, Saved off instructions

Be Well,
Jimmy

 

[JoeHannaford]

Fridge Recall Repair Instructions

Good for you! Once in a while you find a great mobile service! Our 310-GK looks fine, but I still have to get it done. Do you still have the repair instructions....I can't seem to get them to send it to me.

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DeCelt-
This PDF is what I received from customer service when I told them I had a mobile tech to do the inspection and repair. I don't believe GD is accepting owner DIY as satisfying the recall requirements. They are going to pay the techs that I used and I was only on the hook for their travel time. Good luck!
Joe

 

[minnow101]

Why the concern about GD “clearing” the recall? If the owner, dealer or a mobile repair service has inspected the wiring and found no issues then that would be good enough for me. If GD has their shorts in a knot then feel free the send a factory rep out from Goshen to my driveway if that checkmark on their paperwork is so darned important. Frankly, as long as the inspection or repair is made, I could care less about GD’s internal paperwork process. They created the problem with a slipshod install and I’ll not let their handwringing become my problem.

 

[Casa_Woody]

Why the concern about GD “clearing” the recall? If the owner, dealer or a mobile repair service has inspected the wiring and found no issues then that would be good enough for me. If GD has their shorts in a knot then feel free the send a factory rep out from Goshen to my driveway if that checkmark on their paperwork is so darned important. Frankly, as long as the inspection or repair is made, I could care less about GD’s internal paperwork process. They created the problem with a slipshod install and I’ll not let their handwringing become my problem.

Can't argue over the quality of work performed on systems out of sight. Wiring color codes, wiring conductor size, lack of harnesses, lack of diagrams, pinched wires and hoses, missing bearings, broken spring hangers, the list goes on..... Before purchasing our Reflection, we looked over many other equivalent RVs. I feel GD was one of the better ones when it came to quality. What does that say for the rest of the manufactures?

Regarding "clearing" the recall:
1) A smart buyer will always check the VIN prior to purchasing a used RV. Unresolved recalls are an instant red flag. No matter what the owner says.
2) As you know, many folks believe they are technically competent. Others know otherwise. One's ego seems to get in the way. Shabby workmanship is not isolated to manufactures and dealers.
3) Yes GD created the safety issue. They are legally liable for fixing it. If an individual chooses not to have the wiring inspected by a "certified" tech, then who is responsible for any fire, damage, personal injury, or death? The insurance company may be able to claim negligence on behalf of the owner.

Just my 2-cents. You should do what makes you comfortable.

 

[minnow101]

I don’t think it takes a master mechanic to look down the upper refrig vent to see if a 120v wire is laying against the refrig chimney or the lower vent to see if that wire is touching the burner tube. But I suppose there’s more than a few owners out here that are so mechanically inept they couldn’t tell a wire from a frog so there’s that…

 

[SGT ROC]

Why the concern about GD “clearing” the recall? If the owner, dealer or a mobile repair service has inspected the wiring and found no issues then that would be good enough for me. If GD has their shorts in a knot then feel free the send a factory rep out from Goshen to my driveway if that checkmark on their paperwork is so darned important. Frankly, as long as the inspection or repair is made, I could care less about GD’s internal paperwork process. They created the problem with a slipshod install and I’ll not let their handwringing become my problem.

I am working with my dealer to see if there is something they can do so that I don't have to pay for an inspection (as in travel cost). They may try to get a local guy (mobile tech) to come and inspect it. As long as I don't pay anything I'm good to go. If I have to pay a dime, for anything, not going to happen.

 

[Scott23]

Thanks for the reference Joe. Uncle Sam's did a good job for me. I had cable damage and they fixed me up. My recommendation is don't mess around with this and get checked out. There was nothing loose, just a bad cable routing.

 

[Wileykid]

Why the concern about GD “clearing” the recall? If the owner, dealer or a mobile repair service has inspected the wiring and found no issues then that would be good enough for me. If GD has their shorts in a knot then feel free the send a factory rep out from Goshen to my driveway if that checkmark on their paperwork is so darned important. Frankly, as long as the inspection or repair is made, I could care less about GD’s internal paperwork process. They created the problem with a slipshod install and I’ll not let their handwringing become my problem.

Unless you live in California, they will not allow you to register it unless all recalls have been done.

 

[huntindog]

Can't argue over the quality of work performed on systems out of sight. Wiring color codes, wiring conductor size, lack of harnesses, lack of diagrams, pinched wires and hoses, missing bearings, broken spring hangers, the list goes on..... Before purchasing our Reflection, we looked over many other equivalent RVs. I feel GD was one of the better ones when it came to quality. What does that say for the rest of the manufactures?

Regarding "clearing" the recall:
1) A smart buyer will always check the VIN prior to purchasing a used RV. Unresolved recalls are an instant red flag. No matter what the owner says.I would not say that is a "smart" buyer. Just an inexperienced one. Having owned RVs for over 30 years, a recall that has not been done would not deter me at all. If I thought it was important, I could always have it done...Recalls do not expire. Other items are far more important when looking at used stuff. In fact after many years of having to clean up after manufacturers and dealers (RV and auto alike) I have one rule... If I want something done right, I do it myself. Yes I know it is not supposed to be like that. But it is sure faster and less stressful.
2) As you know, many folks believe they are technically competent. Others know otherwise. One's ego seems to get in the way. Shabby workmanship is not isolated to manufactures and dealers.
3) Yes GD created the safety issue. They are legally liable for fixing it. If an individual chooses not to have the wiring inspected by a "certified" tech, then who is responsible for any fire, damage, personal injury, or death? The insurance company may be able to claim negligence on behalf of the owner.That won't happen. Insurance companies insure stupidity. It is already priced into the premium

Just my 2-cents. You should do what makes you comfortable.

My 2 cents above in blue

 

[huntindog]

Unless you live in California, they will not allow you to register it unless all recalls have been done.

That is just wrong,,,, with the way dealers move, you could be without an RV for years, only to get it back not done, poorly done, or with them screwing something else up in the process.
Yet another reason I left that state.... It is a loooong list.