02/2022 REFRIGERATOR RECALL - post all comment here = don't start a new thread.

[geotex1]

While it's a serious concern, the fix is comically easy. See if you can convince your dealer for a quick drive in service. Otherwise, a mobile tech could be an option.

 

[Redapple63]

Has GD sent out letters yet? I have not yet received anything.

 

[livinthelife]

Has GD sent out letters yet? I have not yet received anything.

I believe they were to start sending them out today (Feb 28) to those people who are affected.

EDIT: Apparently, they were supposed to start sending the letters on the 21st. If you haven't gotten one, yet, chances are you aren't on the recall.

 

[MN-Mark]

Has GD sent out letters yet? I have not yet received anything.

I received a letter in today’s mail. I’ll try to make an appointment now for early May.

 

[DECelt]

Electrical/Absorption Refrigerator Safety Recall

Hi all. Can anyone advise on exactly what is the nature and scope of the fridge electrical recall...and exactly what the authorized fix entails.

I''m traveling and want to resolve this myself. I saw a letter from GD go through my mail, but won't be able to get it for quite some time.

Thanks

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[JCR GD]

From the little bit of research I have done (I haven't received a letter) ...

There is a Romex 120vac wire that is run in the same cavity as the rear of the refrigerator. Apparently this wire is not secured very well and can come loose and make contact with hot parts causing the Romex to melt and eventually short out causing a risk of fire.

In mine the wire is secured in 3 places with small Romex clamps with two small nails in each. It seems secure as is so I'm not sure what method was used to secure the recall units.

The fix is to reroute or secure better.

I would be interested in hearing from you how the Romex is attached on yours since you are apparently in the recall group.

EDIT: I believe this recall is not just for Solitudes.

 

[DECelt]

From the little bit of research I have done (I haven't received a letter) ...

There is a Romex 120vac wire that is run in the same cavity as the rear of the refrigerator. Apparently this wire is not secured very well and can come loose and make contact with hot parts causing the Romex to melt and eventually short out causing a risk of fire.

In mine the wire is secured in 3 places with small Romex clamps with two small nails in each. It seems secure as is so I'm not sure what method was used to secure the recall units.

The fix is to reroute or secure better.

I would be interested in hearing from you how the Romex is attached on yours since you are apparently in the recall group.

I've also contacted GD to get the fix info...but sometimes that takes a while. I recently added some fans back there and didn't see anything that got me too excited, but I'm going to have another look. I'll post when I get their response.

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[MooManChu]

I was so incredibly excited to finally get a Grand Design toy hauler after all the RV's I've dealt with over the years. Now I have one, I'm so incredibly disappointed at how much more expensive they were and how much like every other RV I've owned they were. Yes, I do think their customer service is better than everyone else, but how I wish it wasn't needed as much as every other RV I've owned.

It's easy to pile it on GD right now with the recall, however, all RVs can have supply chain quality and build issues, particularly the last couple of years. I had a newly retired couple full-timing next to me at a campground last summer willing to trade their Prevost straight up for my toy hauler. He was of course not serious ( I think) because of the dozen issues including a slide problem never resolved. I could not imagine (no pun here) selling my house and literally adding money to that to buy an RV and still have problems.

I helped a friend winterize his new 5ver last fall. I won't name the brand, but it definitely was not even close to the design and build of my Momentum. Worth the extra money? only time will tell however on the condition of the 5-year-old GD 5vers we looked it, I think so.

 

[orbsah]

Shoot! Just got my recall letter in the mail today.

 

[SGT ROC]

I was so incredibly excited to finally get a Grand Design toy hauler after all the RV's I've dealt with over the years. Now I have one, I'm so incredibly disappointed at how much more expensive they were and how much like every other RV I've owned they were. Yes, I do think their customer service is better than everyone else, but how I wish it wasn't needed as much as every other RV I've owned.

I posted an excel spreadsheet on this forum a short while back with data collected from the NHTSA https://www.mygrandrv.com/forum/attachment.php?attachmentid=32594&d=1615425946. It includes ALL RV manufactures. It covers from May of 2019 through December of 2020. In that time there were two (2) recalls from Grand Design. There have been 2 since then. EVERY OTHER MANUFACTURER has way more than that. This includes Airstream and many other PREMIER makers of RV's. Grand Design isn't prefect, but it's way ahead of the pack in most, if not all categories. Plus, their service after the sale is tops in the industry. Not sorry I bought one, and would do it again.

 

[Papahoosh]

GD told me the recall must be serviced by a reputable technician however it can be any RV facility of my choice.

I contacted the Tampa, Lazy Days RV, and we could not even get an appointment for it to be seen for the recall until November. Nov 14th to be exact.

 

[SGT ROC]

Yeah, I got mine yesterday. I have not found any evidence of the ROMEX going across the lower opening. I sent them and email, so we'll see...

 

[Nogrey]

It's easy to pile it on GD right now with the recall, however, all RVs can have supply chain quality and build issues, particularly the last couple of years. I had a newly retired couple full-timing next to me at a campground last summer willing to trade their Prevost straight up for my toy hauler. He was of course not serious ( I think) because of the dozen issues including a slide problem never resolved. I could not imagine (no pun here) selling my house and literally adding money to that to buy an RV and still have problems.

I helped a friend winterize his new 5ver last fall. I won't name the brand, but it definitely was not even close to the design and build of my Momentum. Worth the extra money? only time will tell however on the condition of the 5-year-old GD 5vers we looked it, I think so.

Hi, thanks for your insights. You are pretty much parroting what I tell others who are disappointed in quality of their new GD RV's. So, we are not on different pages at all. Sometimes though, especially when there are issues, I think a little venting helps. GD has been very good to work with. Customer service has been responsive etc. I just finished having repairs done to the side of my momentum 351M from a minor accident involving a "road-gator" (piece of semi truck tire separated and laying on the road that I was unable to avoid). The biggest disappointment I think people feel is when they are cancelling well-planned vacations in their expensive RV's because it is so difficult to get them repaired. Mine was damaged in late July, and I just got it back from the shop in late February. Wasn't GD's fault, but still. The wait for parts was what took all the time. Most folks have no idea going into RV'ing that this is the reality, and I get why they are frustrated. I do 99% of my own repairs but there are limits to what I can do. Anyways, I digress. I've owned many RV's since I began camping in 1964. I see more similarity in the way all RV's are built than I do differences.

 

[Nogrey]

I posted an excel spreadsheet on this forum a short while back with data collected from the NHTSA https://www.mygrandrv.com/forum/attachment.php?attachmentid=32594&d=1615425946. It includes ALL RV manufactures. It covers from May of 2019 through December of 2020. In that time there were two (2) recalls from Grand Design. There have been 2 since then. EVERY OTHER MANUFACTURER has way more than that. This includes Airstream and many other PREMIER makers of RV's. Grand Design isn't prefect, but it's way ahead of the pack in most, if not all categories. Plus, their service after the sale is tops in the industry. Not sorry I bought one, and would do it again.

Thank you for your comment. Believe it or not, it really helped me feel a little bit better about my unit, which has been pretty good to me.

 

[MooManChu]

Hi, thanks for your insights. You are pretty much parroting what I tell others who are disappointed in quality of their new GD RV's. So, we are not on different pages at all. Sometimes though, especially when there are issues, I think a little venting helps. GD has been very good to work with. Customer service has been responsive etc. I just finished having repairs done to the side of my momentum 351M from a minor accident involving a "road-gator" (piece of semi truck tire separated and laying on the road that I was unable to avoid). The biggest disappointment I think people feel is when they are cancelling well-planned vacations in their expensive RV's because it is so difficult to get them repaired. Mine was damaged in late July, and I just got it back from the shop in late February. Wasn't GD's fault, but still. The wait for parts was what took all the time. Most folks have no idea going into RV'ing that this is the reality, and I get why they are frustrated. I do 99% of my own repairs but there are limits to what I can do. Anyways, I digress. I've owned many RV's since I began camping in 1964. I see more similarity in the way all RV's are built than I do differences.

Whenever I get frustrated with my trailer, I think about that guy who spent 3/4 of a million dollars on a motorhome and couldn't get his slides to go in to leave the campground. Comes with the territory.

 

[Nogrey]

So, forgive me if I'm being dense, but when I go to the GD recall site, I see the the vin#'s for the affected units, but I do not understand it. For example, my vin# falls between 573FM4023F1201300 to 573FM4338K1208113, but they use the terminology (non-sequentially) after the numbers: 573FM4023F1201300 to 573FM4338K1208113 (non-sequentially). What does this mean? I should add that when I enter my VIN#, which I have verified many times, into the NHTSA vin lookup tool it always goes nowhere, so that's no help. I've tried many times.

 

[orbsah]

but when I go to the GD recall site, I see the the vin#'s for the affected units, but I do not understand it.

I think it means you might (?) be on the list so wait for a letter in the mail to confirm. At least that's my interpretation. . . .

 

[Nogrey]

I think it means you might (?) be on the list so wait for a letter in the mail to confirm. At least that's my interpretation. . . .

That's what it leads me to believe as well.

 

[Planehauler]

No, it's for Solitude, Momentum and Reflection Fifth Wheels and Travel trailers, manufacture between 1-1-2013 and 6-3-2021, with LP gas refrigerators.
Got my letter yesterday. I have a 2015 Reflection 303.

 

[Nogrey]

To everyone trying to look at the VIN list to figure out if your rig is affected, notice they all have the “Not Sequential” box checked. On a previous recall my trailer fell within a VIN range, but GD told me it wasn’t affected.

When I was out today verifying my Vin# (again) I noticed on another tag they had a marking indicating date of manufacture, line# and row#, so (my guess) they may have isolated it down to specific vin #'s coming off a specific line, which would account for the non-sequential mark. Anyway, I'm going to wait and see if I get a letter. I've been in the back of the fridge box numerous times wiring up additional cooling fans because it gets hot where I camp. I've seen the wiring to the fridge and have not noticed any issues, but I don't recall specifically seeing Romex so I'll need to take another look.