2021 28bh has frame flex

[Jbtownsend101]

2021 GD Reflection 28bh frame flex

Good afternoon. 2 friends of mine had frame flex issues with there grand designs and took them to a private shop that was approved to do warranty repairs by grand design. One had 24,000$ worth of work done no questions asked didn’t pay a dime. The other around 9,000$ again approved by warranty. Drove the 300 miles to drop my trailer off upon inspection which had broken welds all over including the pin box and spongy floors as well as confirmed deck flex. Waited 2.5 months for grand design to finally get back to the shop. Everything DENIED. shop stressed everything that was broken and still denied. I ended up paying over $5000 to get things fixed, pin box, sub floors welded and reinforced. Floor below bathroom rebuilt, etc, which I’m furious about but the guys did amazing work. Brought it home the other day and the lag bolts that hold the wall to the frame are stripped out again which I was warned by about the shop. Grand designs fix was go from 3/8 to 1/2” lag only to hold into a piece of pine. The shop upon approval would take the front cap off and weld the walls using other bolts and get rid of that piece of wood. Again what my buddy had done. Point being this isn’t sitting well with me. The shop recommended calling grand designs, telling them they did the fix thru recommended and still didn’t work. And getting another case number so the shop can deal with it and hopefully get it fixed correctly. Some trailers on there lot including a new solitude even got denied for the warranty work. If there’s a 5 year warranty that we all got emailed because of this issue why the **** not fix it. I’m gonna do what the shop asked but in the meantime is it even worth going down the legal route and getting a lawyer. Just seems criminal they say they’ll fix it and don’t. Anyone deal with this?

 

[NB Canada]

Were you looking for help?

 

[Jbtownsend101]

Were you looking for help?

I asked in the end if anyone has dealt with this.

 

[ajg617]

I asked in the end if anyone has dealt with this.

Have you personally talked with Grand Design or did you leave it entirely up to the shop to work through Grand Design? Personally, that would have been my first call before ever letting the shop do any work. I've been burned by the shop not submitting paperwork correctly and having warranty claims denied, ordering the incorrect repair parts specified in a Lippert TSB. I've also had Lippert deny their own shop warranty claim for welding the spring hangers on incorrectly when they built the chassis. I would still encourage you to contact Grand Design directly and if you don't like the response of the first CSR, bump it up the chain, especially if there is a new Solitude on their lot that is also being denied. That would be a red flag for me.

 

[Jbtownsend101]

Were you looking for

Have you personally talked with Grand Design or did you leave it entirely up to the shop to work through Grand Design? Personally, that would have been my first call before ever letting the shop do any work. I've been burned by the shop not submitting paperwork correctly and having warranty claims denied, ordering the incorrect repair parts specified in a Lippert TSB. I've also had Lippert deny their own shop warranty claim for welding the spring hangers on incorrectly when they built the chassis. I would still encourage you to contact Grand Design directly and if you don't like the response of the first CSR, bump it up the chain, especially if there is a new Solitude on there lot that is also being denied. That would be a red flag for me.

It took me about a week to talk to an actual person from gd to get a case number. When I was trying to tell them my issues they pretty much blew me off and said take it to a service center. I would be weary and not saying it isn’t a mistake on the shop but this place does have an extremely good reputation for repairs and warranty items. The main reason I took it there. I’ll give gd a try again. Just unbelievable sometimes haha. Especially cause this isn’t the only warranty nightmare we’ve had with our rvs even when you take them back to the dealers.