A Bad Start

[IDwanderers]

I have a furnace issue with my new 2015 Monemtum 350M. Curious if this has been an issue for anyone else? We took delivery of our trailer mid February. The furnance worked fine while going through PDI. Took it home and while transfering gear from our previous trailer the furnance starting rattling after about an hour of use. It finally quit working and I could not get it to come on anymore. We had another warranty issue with the hydraulic leveling system which our dealer noted on delivery. I took the trailer back to our dealer the middle of March after the part for the hydraulic system came in. The trailer has been at the dealer for a little over a month. I have had several phone conversations with our dealer and they are waiting on parts. This past Monday they finally told me they cannot get parts from Suburban or Grand Design for the furnance. Apparently the furnance squirrel cage fans had a scrap metal fit and they must replace several things.

We are very frustrated that we have had a new trailer for two months and have not been able to use it yet. In addition we have lost two months of warranty without being able to have a shake down trip.

Is this just my usual bad luck or has anyone else heard of this furnance problem and the lack of parts to repair them?

 

[WhittleBurner]

Sorry you are having issues, We haven't encountered any furnace problems, there have been a couple out there with furnace issues. Maybe they'll chime in here.

 

[Dave and Monica]

I suggest that you call GD Customer Service and get them involved in finding a solution. Phone number is 574.825.9679

Dave

 

[offtohavasu]

What Dave said. What many have found is GD hasn't even been contacted by the dealers. The dealers use it as an excuse for their delay.

 

[JustinThyme]

My bet is your dealer is yanking your chain. There is no reason for A rig to sit that long. They could have had a new furnace in it's entirety installed several times over by now. A week, OK two weeks, that's pushing it. A month, oh hell no! I would be their worst nightmare! I would definitely contact GD directly.

 

[Scott and Jan]

Exactly as everybody else has said, give Grand Design a chance to get this right for you.
Hope it is resolved soon so you can get out and enjoy your new rig.

 

[IDwanderers]

Thanks for all the quick responses and especially the number Dave. I went to the dealer today and met with them in person. I must admit I had a bad attitude. They have assured me I will have my trailer by this Friday. I plan to call GD tomorrow anyway. Thanks again!

 

[TENN22]

Since the dealer has been dragging their feet, I would " insist" they compensate you for the lost two months of use and warranty. They could easily provide you an extended warranty for a year through one of their after market warranties they push at the end of the sale. Just my .02 worth.

 

[Steve and Lynne]

Bottom line- dealer has a lot of your money- service is not their commitment!
OUR EXPERIENCE WITH FURNACE ISSUES
Furnace stopped working after making awful noise, fan motor? January near Dallas. Cold, under 30 degrees.
Called GD, was advised to get with local dealer- McClain RV in Rockwall, TX
Let dealer know GD sent us to them. Upon conversation with service advisor, she ordered Atwood blower motor next day air, will call us.
Motor arrived, brought in next day.
1 PM I was called, not blower motor (Only), needs control board. Ordered, will be here tomorrow.
Tomorrow 2 PM- board is here and installed, working fine- come and get it.
Brought home, worked for 2 cycles, quit at 7 PM.
Called McClain next AM. Oh darn. We will have another board tomorrow.
Called me, board here. Brought in.
Called me 2 PM, good to go! Thanks, keep it overnight, let's be sure!
Called me next morning, working fine. Come get it. Still working fine.

Real world application- in my opinion.
Start with Grand Design. They will advise you to go to either GD dealer or authorized service center for brand of equipment. Let dealer know you have ALREADY advised GD of problem. McClain has posted the agreement "all" Grand Design dealers sign- owners of GD on the road have highest priority- GD pledges to expedite warranty approval, dealer expedites repair. We are full-timing. This has worked pretty well for 3 significant issues.

 

[IDwanderers]

Here is an update on our trailer issue. I contacted GD customer service today. The rep was familiar with my situation and had worked personally with our dealer to resolve our situation. Parts should arrive today.

The two month delay was a combination of having to wait on the parts for the hydraulic leveling system and then taking the trailer in for work. At that point the dealer had to determine the furnance issue and order parts. Turns out, there was a delay in getting the parts to the dealer. GD is not aware of a major parts issue for this furnance but in my case there was a delay in our dealer being able to secure the parts to fix the furnance.

I am chaulking this up as my bad luck. I was very pleased with GD customer service and am happy to find out my dealer was trying to resolve the issue. Lesson learned, I should have taken the trailer back immediately after I discovered the furnance issue. This would have helped me get on the road quicker.

Again, thanks for all the replies and information.

 

[Steve and Cill]

Glad to hear you will soon be back on the road and by the way, welcome to the forum!

Steve