Added costs on advertised purchase price.?

[BigSwick]

I can understand a non-selling dealer turning away warranty work as I'm sure it pays less than regular service work. Are you saying you paid this out of pocket difference at a dealer you did not purchase from? Was GD aware of this additional expense?

That really makes me wonder. If you buy an RV, it usually is to travel. And if the dang thing breaks down on an RV trip, you should be able to go to any dealer and get it fixed and resume your trip. This is enough to make a person consider other brands that have dealers that will actually help you. If there is any....

 

[Hoopy Frood]

That really makes me wonder. If you buy an RV, it usually is to travel. And if the dang thing breaks down on an RV trip, you should be able to go to any dealer and get it fixed and resume your trip. This is enough to make a person consider other brands that have dealers that will actually help you. If there is any....

Did you read all the details about why there were issues with the repair, and why the poster paid some out-of-pocket expense?

Also read hunter70's post #15 about how RV dealers handle warranty work.

I belong to several RV forums, and from what I've read, Grand Design is better than most to work with.

 

[JKellerJr]

That really makes me wonder. If you buy an RV, it usually is to travel. And if the dang thing breaks down on an RV trip, you should be able to go to any dealer and get it fixed and resume your trip. This is enough to make a person consider other brands that have dealers that will actually help you. If there is any....

Yea as @Hoopy Frood eluded too, this isn't a Grand Design thing its a RV industry thing. Its not like Auto's. Getting in anywhere on short notice is a long shot. On the road or not.

 

[dryfly]

Even if you assume Grand Design is customer service friendly, it's pretty obvious on this forum that there are lots of selling dealers that are not. I guess the one good point is there are lots of independent mobile repair folks that are now available. When choosing a dealer it seems you just have to consider that you may become your own warranty station.

 

[huntindog]

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