Awning collapsed

[bryan_rv&trailrunning]

Awning collapsed on one side and the pin fell out. I put it back in the hole but it won’t retract. I can hear the motor turning but no movement. Tips?

 

[bryan_rv&trailrunning]

Could use some help please. At the campground trying to get my awning to retract and no luck. Motor is turning but it won’t move.

 

[jkwilson]

Can you see it turning or just hear it?

if it’s a Carefree awning, you can take an end cap off and use a 3/8” ratchet to wind it in.

 

[dustmakertwo]

Did you get your awning retracted? What kind of awning is it? What "pin" fell out? Need a bit more information if you are still having issues in order to try to help.