While retracting the awning on my 2021 Imagine 2400BH, the 3 screws holding the hub (Motor drive side) on the tube loosened enough to fall off. The tube and awning came down and landed on my daughter-in-laws shoulder then rested on the picnic table. My son was able to find replacement screws and fix the problem, but I don't know if there was damage done to the other components, like slightly bent shafts/tubes. It seems to function ok. Check the screws on your awing!! 3 on each hub.