Has anyone had their rear sliding window break by simply sliding it open? I opened ours the other day and ended up with a handful of broken glass cubes. It did not take long to determine the cause. The window used metal screws screwed into the frame as stops when the window is fully open. Anyone that knows anything about tempered glass will tell you that when metal contacts the edge of tempered glass, it breaks. That is what it is designed to do. It does not take very much force at all. Please learn from me and open your rear sliders carefully. Even better, caulk the head of the screws with silicone or butyl rubber.
Now for the really good news. You cannot replace just the sliding window, you have to replace the entire rear window assembly. We tried running it through warranty since it is a design flaw. Our dealer thought we had a really good case when I showed them the reason the window broke so easily. They also told me that they have a lot of these broken windows and that it is an inherent problem with Reflections. We were told that it has been too long out of warranty. I get that, but this is a design flaw that should not be allowed to leave the factory. Oh well, good thing we purchased the extended warranty. Not so fast, they don't cover glass breakage no matter how it happened.
Now here we are $800 later with a whole new window assembly. That's over $500 just for the part and freight. Would you believe it, the new window comes with metal stops as well. I love our Reflection 29RS but am disappointed in the fact that Grand Design chooses to send these windows out with a known design flaw and does not back their product. I would love to hear from someone from Grand Design.
Now for the really good news. You cannot replace just the sliding window, you have to replace the entire rear window assembly. We tried running it through warranty since it is a design flaw. Our dealer thought we had a really good case when I showed them the reason the window broke so easily. They also told me that they have a lot of these broken windows and that it is an inherent problem with Reflections. We were told that it has been too long out of warranty. I get that, but this is a design flaw that should not be allowed to leave the factory. Oh well, good thing we purchased the extended warranty. Not so fast, they don't cover glass breakage no matter how it happened.
Now here we are $800 later with a whole new window assembly. That's over $500 just for the part and freight. Would you believe it, the new window comes with metal stops as well. I love our Reflection 29RS but am disappointed in the fact that Grand Design chooses to send these windows out with a known design flaw and does not back their product. I would love to hear from someone from Grand Design.
