I don't understand that "request", even though I got something similar. LCI has been more than helpful and they are the ones that authorized and are reimbursing my dealer for the upper deck inspection, not GD. LCI provided specific guidance to me and to the dealer on what and how to inspect. What did GD do? Nothing. Reese has been very responsive, too and even got their engineers together with LCI to discuss the issue. What did GD do? Nothing. Because of the 60+ warranty issues we have dealt with in the 11 months we have owned this rig, many of which have been significant issues and have taken the rig out of service for 2-3 months at a time, I asked GD to show some good will by overnighting me some critical parts (to a campground in Maine). GD said, no. I offered to pay for it myself since we could not find the parts in stock in Maine, NH or VT. They said, no. I asked why? I was told that only the Corporate VP of something could authorize overnight shipping. I asked if that was true even if I prepay for it or send a prepaid shipping label. The answer was, no, the VP would not authorize the shipment. I asked to speak to a supervisor, but was told that I was speaking to a supervisor and shipping wasn't going to happen. At this point, I became pretty frustrated, and with patience wearing thin, I let the Regional SM know, in no uncertain words, that I was none too pleased. I didn't curse, but boy, I sure wanted to. The selling dealer ended up ordering the parts for me. Its been 2.5 months since that call and I still don't have the parts. GD sent me an email stating to contact our selling dealer for parts from now on and not GD.
I will say in the early stages of this current problem, GD was responsive, opened a case, told me to go ahead with my intended repairs of replacing the screws. I did and then when I followed up with deck flexion measurements per LCI guidance, a different Regional SM sent me an email requesting I not contact her or GD directly anymore even if I was following up on an open case number. She asked that I use the general customer service email and to write separate emails for each and every issue.
I will mention we had a professional pre-purchase inspection performed (8 hr inspection) before we ever got to the dealer (~4 hours away). That inspection plus the dealer's own PDI found about 15, mostly minor issues that were not included in the 60+ items that have occurred since we took possession. The PDI items were corrected before we closed the deal, even though GD was slow to approve them. I can post a list of the 60 something issues or even the 20+ pages of service orders if anyone thinks I am exaggerating. It may actually be over 70 items at this point since I added 10 new warranty issues to the list for the dealer to address during the current service appointment.
John, I'll send you a PM with my contacts at LCI and Reese. GD can pound sand if they think I will not exercise my option to contact whoever I think can provide assistance. In my experience, LCI and Reese genuinely seem to want to help. GD, not so much. Very disappointed since GD's stance in this regard appears to be 180* to what I've experienced in the past.
