Compass Connect issues

[pappcam]

We finally brought our 2023 2970RL home on the weekend. I had Compass Connect configured easily enough right off the bat using the QR code that was stuck above the control panel. I went to bring an awning in using my phone and it said it was offline. I tried every thing I could to connect again but no luck. I decided to start over and delete the app and remove the bluetooth device. I went to set it up again but we had removed the sticker from the wall as it was starting to peel and we wanted to keep it safe. Apparently keeping it safe meant losing it and I assume it it got thrown in a garbage at some point. Now I can't connect it again.

I did some internet troubleshooting and I was bale to find the actual module under my bathroom sink. There looked like there should have been another sticker on there but it was already removed so I basically have no sticker with a QR code or password. I called the dealer and they thought that that other sticker may be in my stack of documentation so I'll look through that.

If I fail to find that other sticker, what are my options?

 

[alias100]

Our panel has a bluetooth button on the top right and when you hit it, you see the system on your phone under Bluetooth. If this doesn't work please post a picture of your panel, than might help get actually useful answers.

 

[pappcam]

Our panel has a bluetooth button on the top right and when you hit it, you see the system on your phone under Bluetooth. If this doesn't work please post a picture of your panel, than might help get actually useful answers.

I have the same panel I guess because there is a bluetooth button in the top right corner. All I get when I press that now is a message saying that it can't pair on my phone. I'm pretty sure it's because I removed that device from the list of paired devices when I went to start over.

Here's a picture of a very similar panel:

 

[pappcam]

As a follow up to my original post, I couldn't find the other sticker in my pile of documentation. The dealer said they wouldn't have removed that 2nd sticker. Would GD do that during the build? If so, why? I may have screwed up by losing the first sticker but I'm quite annoyed that the other sticker is not on the module. Also lost in all this is the fact that the stupid app stopped working the same day I set it up in the first place.

Anyway, I emailed Lippert at their support email address. I'll probably also call tomorrow so I'll see if they can help.

 

[huntr70]

As a follow up to my original post, I couldn't find the other sticker in my pile of documentation. The dealer said they wouldn't have removed that 2nd sticker. Would GD do that during the build? If so, why? I may have screwed up by losing the first sticker but I'm quite annoyed that the other sticker is not on the module. Also lost in all this is the fact that the stupid app stopped working the same day I set it up in the first place.

Anyway, I emailed Lippert at their support email address. I'll probably also call tomorrow so I'll see if they can help.

Look in your manual packet. GD started putting a sheet in there with all your QR codes.

 

[llr2800]

For the off line issue, I believe you need to activate / wake up the physical panel to get it back on line, I think they do this for safety but it is a pain.

 

[pappcam]

Look in your manual packet. GD started putting a sheet in there with all your QR codes.

Looked through all our documentation at least 3 times with no luck. I'll see what Lippert says.

 

[pappcam]

For the off line issue, I believe you need to activate / wake up the physical panel to get it back on line, I think they do this for safety but it is a pain.

Well that makes it kind of pointless then. Maybe not having it working won't be such a loss. lol

 

[Rabbit]

Call Lippert. They have been very helpful when I had connection problems even with the QR code. You may have to reset the board, or the network configuration on your phone. They should be able to help in either case.

 

[alias100]

I have the same panel I guess because there is a bluetooth button in the top right corner. All I get when I press that now is a message saying that it can't pair on my phone. I'm pretty sure it's because I removed that device from the list of paired devices when I went to start over.

Here's a picture of a very similar panel:

View attachment 46350

That is very similar to what we have, so I have no further suggestions. Hope Lippert helps you out.

 

[pappcam]

Just an update on the original issue, I ended up contacting Lippert and they said the control box would need to be replaced as once the stickers are gone I won't be able to pair my phone with the unit. They created a work order number and I contacted the dealer with that info. They will will order the part from Lippert and let me know when it's in and will replace it under warranty.

My mistake for losing the original sticker but good on Lippert for helping me out.

 

[Najataagihe]

?????

Remove and restore the app on your phone.

Hit the Bluetooth button on the control panel.

Bluetooth search on the phone.

Pair device and have at it.


I didn’t even know there WAS a QR code for it, until I was rooting through the documents - two weeks after connecting to it.

 

[Malco1]

We finally brought our 2023 2970RL home on the weekend. I had Compass Connect configured easily enough right off the bat using the QR code that was stuck above the control panel. I went to bring an awning in using my phone and it said it was offline. I tried every thing I could to connect again but no luck. I decided to start over and delete the app and remove the bluetooth device. I went to set it up again but we had removed the sticker from the wall as it was starting to peel and we wanted to keep it safe. Apparently keeping it safe meant losing it and I assume it it got thrown in a garbage at some point. Now I can't connect it again.

I did some internet troubleshooting and I was bale to find the actual module under my bathroom sink. There looked like there should have been another sticker on there but it was already removed so I basically have no sticker with a QR code or password. I called the dealer and they thought that that other sticker may be in my stack of documentation so I'll look through that.

If I fail to find that other sticker, what are my options?

The reason everything was offline was because you have to close out the ap on your phone. On the iPhone to close the ap you push it up part way and stop than you push it up all the way until it disappears.
When you open up the ap again it will reconnect. Every time the phone goes into standby the ap has to be reconnected which means you have to close the ap on your phone and than reopen it.

 

[pappcam]

?????

Remove and restore the app on your phone.

Hit the Bluetooth button on the control panel.

Bluetooth search on the phone.

Pair device and have at it.


I didn’t even know there WAS a QR code for it, until I was rooting through the documents - two weeks after connecting to it.

Yeah I tried that. Many times.

I'm actually quite technically inclined and I do know what I'm doing. Considering Lippert is replacing the module tells me your simplistic reply isn't the solution.

 

[Najataagihe]

Not a simplistic reply, but one relating MY experience.

Most Bluetooth scans result in asking for verification of a numeric code that has to match on both ends.

Since I had no other Bluetooth devices in the area, I just agreed to pair with whatever showed up on the phone.

The fact that Lippert is sending you a new one merely tells me your original is truly defective.


Also, it is incredibly shoddy engineering to rely on a paper label for a digital serial number.

At least, engrave or screen print the thing on the device!

 

[pappcam]

Not a simplistic reply, but one relating MY experience.

Most Bluetooth scans result in asking for verification of a numeric code that has to match on both ends.

Since I had no other Bluetooth devices in the area, I just agreed to pair with whatever showed up on the phone.

The fact that Lippert is sending you a new one merely tells me your original is truly defective.


Also, it is incredibly shoddy engineering to rely on a paper label for a digital serial number.

At least, engrave or screen print the thing on the device!

I agree but there is a 2nd label on the control box that was missing and the dealer insists that they never remove things like that so it must have been GD when the trailer was built. I will be taking a picture of the label on the new one so I'll have that info forever.

 

[Najataagihe]

I will be taking a picture of the label on the new one so I'll have that info forever.

Oh, HECK, yeah!

 

[pappcam]

Just to bump this thread, my dealer got the new Lippert Unity control box sent to them from Lippert under warranty. I asked the dealer if it could be sent to me so I could replace it and that way I wouldn't have to tow my trailer 90 minutes each way to get it replaced. They said that worked for them and they said it was a simple plug and play replacement. My plan is to take a picture of the current one, disconnect all power to the trailer, replace the control box and then power everything back up. This is similar to the one I'll be replacing.



Are there any extra steps that need to be done? The dealer said there shouldn't be.

I have the same style of panel as the picture and my Unity box is easily accessible under my bathroom sink.



Thanks.

 

[pappcam]

Just to wrap this up, I replaced the box and all is working including with the app.

I disconnected shore power, disconnected the negative post on the battery, and then moved over every wire on the old box to the new box one by one. I have pictures of everything now and have put one of the stickers in a safe place.

 

[RV Tailors]

We have a 2500RL. I just restart my phone and C Connect works perfectly. There was a CC update that I had to reload and start over 6 weeks ago. Restarted my android and new Bluetooth connection works fine.

But, I still have to restart my phone every time I want to connect. No big deal.