Contact Numbers for Grand Design and Vendors

[Steve and Cill]

JCR GD (Jim) suggested a Sticky Thread for contact numbers for Vendors and Grand Design. If any owners have other numbers for Vendors or Grand Design, please post them here and I or Dave will add them to the list. So far this is what I have:

Grand Design Corp. Office - 574-825-8000 (You will be connected to the person you want to speak to)
Grand Design Customer Service - 574-825-9679
Grand Design Solitude & Momentum General Manager
Grand Design Solitude Product Manager (Rob Groover) 574-370-9147
Anderson Sales Manager - 1-800-476-9876
Butler Sales (Mary Butler, President) - 574-252-4274
LCI (Lippert) Customer Service - 574-537-8900
LCI Sales Manager (Julie Bethel-Welker) - 574-312-7504
LCI Customer Call Center (Mike Bloss) - 574-312-7092
LCI Lead Tech

 

[JCR GD]

Grand Design folks:

Don Clark (co-owner): [email protected]

Jerry McCarthy (VP Service Operations): [email protected]

GD Parts lookup. https://www.granddesignrv.com/owner-support/service-and-warranty/parts-lookup

Greystone fireplaces are made in China and imported by Way Interglobal, 3002 Coast Court, Elkhart IN, 46514. (574)-971-4491.

 

[Steven]

Thank you for the info. I think it would be great to list each model and who manufactures the major components along with contacts.

 

[offtohavasu]

They updated the website, a little navigating will take you to the new spot: https://www.granddesignrv.com/showroom/2017/travel-trailer/imagine/contact

 

[Smooth Sailing]

Hi, grumpypapa, Brian, you might want to send Greg Cody an Email [email protected] with your questions and Ontario, Canada contacts. Like you, I wanted info and Greg got back to me with everything I needed to make the decision. Got a Reflection 29RS, the best out of six TTs. Happy trails!

 

[Canyonlight]

With the Winnebago purchase of GDRV in fall of 2016, as I understand, the Fenech Brothers essentially moved on and out within days/weeks even though they were officially tagged in a consulting role to stay on with GDRV for sometime. Bill has started a Pontoon Boat Company with customer service, dealer relationships, and products matching the GDRV business approach and Ron I do not know. Jerry's contact information is the same and while I am not certain about Don, I suspect Don's email did not change.

Dan

 

[JCR GD]

If anyone confirms they are good or outdated, post up and I will update my original post. Thanks

 

[TexasUmpire]

Hi Gary and Cindy!

What email address are you looking for?

Rob Groover...thank You

I called his number, but like many folks his voice mail just gives the number you called so you have no clue if you got the right person. Should be a law you have to have your name on your voice mail box. LOL

 

[TucsonJim]

I'm at the end of my rope with a couple issues on my 2019 310GK. I've looked through several posts on contract emails for GD, but I'd really like to know if anyone has working email addresses for: GD Solitude GM, GD Solitude Product Manager, and the Owners or any other on the GD Staff that I could address my issues with. I hate sending off to addresses that are not valid. Any help would be appreciated. thanks

Gary and Cindy

Jerry McCarthy - Vice President Customer Relations - [email protected]
Don Clark - President of Grand Design - [email protected]

I can't remember the name of the Solitude GM or Product Manager. But if you know the name, the email address is the first initial last name @ granddesignrv.com.

Sorry you're having issues.

Jim

 

[Canyonlight]

I'm at the end of my rope with a couple issues on my 2019 310GK. I've looked through several posts on contract emails for GD, but I'd really like to know if anyone has working email addresses for: GD Solitude GM, GD Solitude Product Manager, and the Owners or any other on the GD Staff that I could address my issues with. I hate sending off to addresses that are not valid. Any help would be appreciated. thanks

Gary & Cindy - in addition to what Jim shared, please see this thread with contact information (phone numbers) posted by previous Super Moderator Steve & Cill in post #1 : https://www.granddesignowners.com/f...nd-Design-and-Vendors/page2?p=43868#post43868

I think the top four lines give you what you are looking for. Obviously as you already are aware, Emily is with GDRV now and Tucson Jim has shared her contact information with you. I thought you were working with Emily ?

What specific items are you dealing with and if not working with Emily, whom have you been working with at GDRV ? If Rob or Nate, I am shocked that they (or someone they asked to do so) have not contacted you and been working with you. Apparently your dealer is not ringing the bell either ?

The Anderson, Butler and LCI information is not relevent to your request.

Dan

 

[Canyonlight]

Gary and Cindy

Jerry McCarthy - Vice President Customer Relations - [email protected]
Don Clark - President of Grand Design - [email protected]

I can't remember the name of the Solitude GM or Product Manager. But if you know the name, the email address is the first initial last name @ granddesignrv.com.

Sorry you're having issues.

Jim

Jim - your post along with mine got me thinking that maybe we should get a current key GDRV folks contact list with emails and phone #s posted in the proper place on the forum. I trust GDRV will be fine with it but maybe getting them to share their blessing of the folks on this list is a good thing. Maybe Emily could be the person to run with this. And yes, it will need to be reviewed and updated periodically.

Dan

 

[WhittleBurner]

Tried it.....bad link

Many of the old links are not good , GD keeps changing their website and with most changes the link goes dead or changes. If anyone finds a new updated link I'd be happy to change the links posted if they are posted or reported.

What is more frustrating is GD doesn't always update the available info as fast as they change their pages .

 

[Schiefswret]

JCR GD (Jim) suggested a Sticky Thread for contact numbers for Vendors and Grand Design. If any owners have other numbers for Vendors or Grand Design, please post them here and I or Dave will add them to the list. So far this is what I have:

Grand Design Corp. Office - 574-825-8000 (You will be connected to the person you want to speak to)
Grand Design Customer Service - 574-825-9679
Grand Design Solitude & Momentum General Manager (Nate Goldenberg) 574-529-1010
Grand Design Solitude Product Manager (Rob Groover) 574-370-9147
Anderson Sales Manager - 1-800-476-9876
Butler Sales (Mary Butler, President) - 574-252-4274
LCI (Lippert) Customer Service - 574-537-8900
LCI Sales Manager (Julie Bethel-Welker) - 574-312-7504
LCI Customer Call Center (Mike Bloss) - 574-312-7092
LCI Lead Tech (Emily Stahley) - 574-537-8900 (Ask for Emily)

Dexter Corp, Denise Schrock, Service Mgr, Dexter Hqtrs, Elkhart (with 30+ years at Dexter)
Direct: 574-296-7329 , [email protected]
(I've had nothing but great experiences with her)

 

[powerscol]

Folks - Grand Design no longer supports or visits this web site. You can find contact information and helpful links on their web page. If you call the customer service number they will give you the contact information in most cases. While the answers may not be always yes they will try and help if they can. I have had very good response times. Its key to have your vin number handy when calling - makes things a lot easier. Include it in your correspondence too.

Hope this helps

PS a trick to their emails First mane first initial with last name in most cases.
Hope this helps

 

[DaveMatthewsBand]

Folks - Grand Design no longer supports or visits this web site. You can find contact information and helpful links on their web page. If you call the customer service number they will give you the contact information in most cases. While the answers may not be always yes they will try and help if they can. I have had very good response times. Its key to have your vin number handy when calling - makes things a lot easier. Include it in your correspondence too.

Hope this helps

PS a trick to their emails First mane first initial with last name in most cases.
Hope this helps

Below is a screenshot from a Grand Design rep on exactly how to contact them.




Sent from my iPhone using Tapatalk

 

[Ilonka]

CEO of Grand Design

Gary and Cindy

Jerry McCarthy - Vice President Customer Relations - [email protected]
Don Clark - President of Grand Design - [email protected]

I can't remember the name of the Solitude GM or Product Manager. But if you know the name, the email address is the first initial last name @ granddesignrv.com.

Sorry you're having issues.

Jim

The email address given here for Don Clark oes not exist. Does anyone have a new one?

 

[WhittleBurner]

I don't have the current address but if someone does I can update it

 

[WestCoasting]

Two Changes....

Grand Design folks:

Don Clark (co-owner): [email protected]

Jerry McCarthy (VP Service Operations): [email protected]

GD Parts lookup. https://www.granddesignrv.com/owner-support/service-and-warranty/parts-lookup

Greystone fireplaces are made in China and imported by Way Interglobal, 3002 Coast Court, Elkhart IN, 46514. (574)-971-4491.

Jerry McCarthy quit and moved to a different company. He was replaced by Natalie Broussard Martin.

 

[Demj21st]

Good luck getting your CS person on the phone when they have less than positive news. Our is now hiding behind emails and the receptionist says we can't wait on hold to talk with him. Says they changed their phone system and that is no longer possible. Hmmmm! Very unhappy customer!