Customer relations

LCBoyer

Senior Member
Joined
Oct 29, 2014
Messages
4,018
Location
Los Fresnos, Texas
BI have bought new RV's since 1996. I have never experienced customer service as good as Grand Design!
I wish I could get that kind of customer service on my new truck
 
We went to Detroit RV Camper Show today to look around, see what's new. Met up with Rob of Grand Design in the General RV sales area while looking a 379FL, nice guy and very attentive to our thoughts. We talked up the Solitude model as we've had ours since 2013, its #302 off the assembly line. There were customers in there and they seemed to appreciate our discussion as being actual owners and not just a sales pitch. We mentioned the quality and a couple of our pet peeves, like position of some of the light switches. Rob walked with us as we switched campers to the 375RE, kept the conversation going. Overall, a very enjoyable visit. We walked through a lot of campers and still I believe we made the right decision on ours.
 

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