**** Update. Just received a call from Grand Design customer service. Jerry saw one of my posts and has approved the fix to our slide wall even though it is out of warranty. We are very happy right now. Thanks to those in the forum who responded with advice. I will post an update once the issue is resolved.
Looking for some advice.
We have a 2022 GD 260RD purchased used from a GD dealer last December. We've used the RV 3 times. I don't think the prior owner used the RV at all. We recently discovered the wall of the RV where the slide attaches to is failing. It is bending outwards with the weight of the slide.
I've reached out to GD and they have said that the structural warranty is not transferrable so they will not cover the problem. I am looking to escalate this issue with GD for resolution based on:
1) There are numerous 260RD owners in the facebook forum with this issue. Under warranty, GD is either replacing the whole wall or working out a deal on a new 2023 model.
2) GD has moved away from the schwintek slide mechanism to a rack and pinion system in the 260RD for 2023 and later models. The rack and pinion has much less weight on the slide wall.
3) Although the slide is still working (albeit under strain), the RV is unusable when the slide fails. There is no access to the bedroom or bathroom.
4) This is a GD issue since it deals with the structural integrity of the RV wall. I can't go to Lippert (Schwintek manufacturer) for resolution.
Below is the last correspondence with GD. I'm looking for suggestions on how to escalate w/in GD and help them do the right thing.
thanks...Vince
===============
Good afternoon,
Unfortunately the warranty does not transfer to a second owner. I have conferred with my superior and Grand Design will not be able to assist on this issue. I recommend you go back to your selling dealer.
Brittney Porter
Retail Service Manager | Grand Design RV
11356 CR 2, Middlebury, IN 46540
Phone: (574) 825-9679 Ext. 1365
Fax: (574) 825-9249
Looking for some advice.
We have a 2022 GD 260RD purchased used from a GD dealer last December. We've used the RV 3 times. I don't think the prior owner used the RV at all. We recently discovered the wall of the RV where the slide attaches to is failing. It is bending outwards with the weight of the slide.
I've reached out to GD and they have said that the structural warranty is not transferrable so they will not cover the problem. I am looking to escalate this issue with GD for resolution based on:
1) There are numerous 260RD owners in the facebook forum with this issue. Under warranty, GD is either replacing the whole wall or working out a deal on a new 2023 model.
2) GD has moved away from the schwintek slide mechanism to a rack and pinion system in the 260RD for 2023 and later models. The rack and pinion has much less weight on the slide wall.
3) Although the slide is still working (albeit under strain), the RV is unusable when the slide fails. There is no access to the bedroom or bathroom.
4) This is a GD issue since it deals with the structural integrity of the RV wall. I can't go to Lippert (Schwintek manufacturer) for resolution.
Below is the last correspondence with GD. I'm looking for suggestions on how to escalate w/in GD and help them do the right thing.
thanks...Vince
===============
Good afternoon,
Unfortunately the warranty does not transfer to a second owner. I have conferred with my superior and Grand Design will not be able to assist on this issue. I recommend you go back to your selling dealer.
Brittney Porter
Retail Service Manager | Grand Design RV
11356 CR 2, Middlebury, IN 46540
Phone: (574) 825-9679 Ext. 1365
Fax: (574) 825-9249
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