greystone fireplace trouble

[Ron & Suzi]

I need a little advice from some of you experts before I try to tackle an issue with my fireplace. We just took our new 369RL out for the first time this week. Most everything is working well except the fireplace. It bounces up and down, and when it does break out of that mode, it rolls backward to where the flame is going down instead of up. I think this is probably something I can fix, but was wanting to know if anyone else has advice on dealing with this problem before I tear in to it.

Thanks
Ron

 

[LCBoyer]

Sounds like the lights are loose

 

[Cate&Rob]

Hi Ron,

I can't offer any advice on this, because I have never had to delve into one. But, I am curious as to how they work.
If you end up digging into yours, could you post a few pictures along the way for those of us who will likely have to get into something similar, one of these days ?

Thanks
Rob

 

[Lingerlonger]

I haven't had that specific problem, but.......
Mine stopped working, so I had to remove it. (Didn't want to take the 5W back to the dealer, so I just took the fireplace out.)
There is a strip of trim, 3 sided, on the front. Use a screwdriver of both sides at the bottom to push it up a little. The trim piece will then lift off.
There was one screw on each side, holding the frame in the cabinet. Remove those and the unit will come out. It is plugged into 110V in the back on the floor. There are some removable panels/covers on the back (and maybe sides) of the unit. I didn't mess with those, just took it to the dealer, and GDRV sent a new one.
When I took the new one out of the box, and tested it before installing it in the cabinet, one of the bulbs had fallen out. I removed the cover where the bulbs are and replaced it.
Simple process to reinstall it in the cabinet.
It sounds like yours just has the flame thingy that has come loose. I suspect if you removed more of those panels on the back you can get to it.

K

 

[Ron & Suzi]

Thanks for the info. I will probably get into it next weekend. I don't want to take my whole unit back to the dealer either for just this problem, and Rob, I will take pics along the way if I do tear into it.

 

[Thebohs]

Thanks for the info. I will probably get into it next weekend. I don't want to take my whole unit back to the dealer either for just this problem, and Rob, I will take pics along the way if I do tear into it.

Wondering if you ever got into this. My fireplace rolls backwards and the more info the better before I tear into it.

 

[Dave and Monica]

Wondering if you ever got into this. My fireplace rolls backwards and the more info the better before I tear into it.

I believe that the virtual flames are on a continuous driven roll of images that you're back lighting and can change the intensity of the lighting. I haven't had it out (nor do I want to) and see how anything would be accessed but I think that you may only need to switch leads on that image drive to reverse the direction.

Dave

 

[Thebohs]

I believe that the virtual flames are on a continuous driven roll of images that you're back lighting and can change the intensity of the lighting. I haven't had it out (nor do I want to) and see how anything would be accessed but I think that you may only need to switch leads on that image drive to reverse the direction.

Dave

Had mine out yesterday to see if there was anything I could do to fix my problem. There is a motor turning a rod (just like a BBQ spit). Attached to the length of the rod is aluminum foil sticking out about 1/2 inch in all directions. There are lights behind this spinning rod and the reflections and shadows caused by the spinning aluminum foil is what causes the "flames" (I wish I would have taken a picture). So my motor is simply turning the wrong direction. Problem is, there is a little tamper seal, so I'm not going to open her up and void the warranty.

Anyone know my next step? Is this a dealer issue, Greystone issue, or GD issue?

Thanks!

 

[Dave and Monica]

Does the wiring from the motor go to a junction box where you could access and reverse the leads?

Dave

 

[Thebohs]

Does the wiring from the motor go to a junction box where you could access and reverse the leads?

Dave

Didn't appear so...at least I didn't see one. But I was only able to take off the access panel used to change light bulbs. To remove the entire back (which is very easy) could mean voiding the warranty due to the anti-tamper seal.

 

[Cate&Rob]

Hi Thebohs,

Did your fireplace ever work correctly, or has it been like this from new ?

Rob

 

[Thebohs]

Hi Thebohs,

Did your fireplace ever work correctly, or has it been like this from new ?

Rob

At the dealer and then at home it worked correctly. Then at some point (a few days after getting it home) I noticed it was going backwards. So I am baffled.

 

[Dave and Monica]

Didn't appear so...at least I didn't see one. But I was only able to take off the access panel used to change light bulbs. To remove the entire back (which is very easy) could mean voiding the warranty due to the anti-tamper seal.

I imagine that there's a junction box where the 120V supply comes in and connects to the wiring for the heater coil and fan, light and drive motor. I searched and found a number to call for info... (574)-971-4492. That's probably the next step.

Dave

Edit: Here's a link to their website... http://wayinterglobal.com/portfolio...ass-electrical-fireplace-remote-and-trim-kit/

 

[Thebohs]

I imagine that there's a junction box where the 120V supply comes in and connects to the wiring for the heater coil and fan, light and drive motor. I searched and found a number to call for info... (574)-971-4492. That's probably the next step.

Dave

Thanks! I went to their website and sent them an email but haven't heard back. I will call them tomorrow once I have all the pertinent details (model/serial no).

Thanks again!

 

[Ron & Suzi]

I did get into mine. GD sent me a new control board to install. They also sent me a owners manuel with pictures of the inner workings. I did notice the tamper seal, but since GD sent me the part I decided to go ahead. Replacing the board did not fix my problem, so I decided to just leave it alone for now. If I do find the fix, I will let you know.

 

[Thebohs]

I emailed them about the fireplace and a decal issue and they put it in my record so that I can take it and have it repaired at a later date, due to me and the trailer being out of state.

 

[Ciaran1]

Mine quit after one week of use. Unit is now totally dark. Will take back to dealer. Chinese crap!

 

[Ciaran1]

Dealer coordinated with Graysone to change/replace 3 different parts (over two week period). Fireplace still did not work. I called GD, filled them in on the situation. Jerry immediately agreed to send me a new unit that I can install myself rather than leave it at the dealer another week. Great customer service, happy camper.