Brent M
Senior Member
Janice,
Went to pick up our 303 today. Beautiful RV. Found a sheered screw, but otherwise things were going great in the PDI. About 1/2 way through or so, I notice the windows are not dual pane! I'm thinking seriously?? So, I stopped the PDI and went to discuss with the manager at my dealership. He looked in the computer and said the RV was ordered with dual panes and quoted me the upcharge price, a few hundred dollars. I asked what to do at this point. I was quite upset over this discovery because I asked specifically, on several occasions, that my sales rep and later, her boss, double check the arctic package and dual pane windows were installed because it's a manufacturer build change. So, I asked what we could do from here. He said he could refund the upcharge. I said I want the windows. I don't want to pay all this money and take hits on what we want. So, I ask the manager, "Since you paid for the windows, can't you have GD ship and you install them?" He said he couldn't because it would void the warranty? That didn't make sense to me. Getting more upset as I'm being forced to compromise. So, I said, "At this point, what can I do to get the dual pane windows?" He said I could drive to the manufacturer and you guys would take care of it. Wow, at first, I'm thinking that was an insane, and out of the way, option to get it fixed. The drive, the expense, etc, etc. I asked about ordering another coach, but he said he'd already added two options installed at the dealer--AC and tires--at his expense. Getting more upset. I'm thinking ok, well, as a customer, it's about me isn't it? I said, just pull the tires off, put the originals back on and sell the unit with the second AC. Lots of folks would buy it and probably with the "upgraded tires" as well. He wasn't for that, but basically said the trip to Indiana was the ticket if I had to have dual pane windows. I left. I told him I'd be in touch after I calm down in a couple days and asked him if my deposit was good for a few days. He said yes. So, I'm home and calm.....er. My RV is sitting in the lot in the rain 2.5 hours away.
Please ma'am, i'd like more options if I can get them. If I absolutely have to, I will travel to Indiana, but I'd need to know how that would work? Time needed, when could it happen, etc, etc. I'd have to take off work and coordinate it all. I am frustrated over it, but I know GD will help me rectify the situation and we'll get our new RV. I have faith in that. I have VIN, DOM, and purchase order info as well as pics of the RV sticker.
As a side, but similar issue, one of the other salesmen asked if I was sure I wanted dual pane windows, because "they are boxed, don't look nearly as attractive, and aren't really needed unless you're in Alaska." I got them for added noise and insulation from heat. Now, I'm worried if dual pane are the way to go at all. Do you have a picture of dual pane vs single that I could look at? Listen, I am not slinging mud. Honestly. I just want the RV I ordered unless dual panes aren't functional at all. If they open, let air in, and look good, as I expect, I want them. I can put forth a little more effort to make it happen ok. I told the dealership I'd call them back in a few days with what I want to do. Help!
Brent
Went to pick up our 303 today. Beautiful RV. Found a sheered screw, but otherwise things were going great in the PDI. About 1/2 way through or so, I notice the windows are not dual pane! I'm thinking seriously?? So, I stopped the PDI and went to discuss with the manager at my dealership. He looked in the computer and said the RV was ordered with dual panes and quoted me the upcharge price, a few hundred dollars. I asked what to do at this point. I was quite upset over this discovery because I asked specifically, on several occasions, that my sales rep and later, her boss, double check the arctic package and dual pane windows were installed because it's a manufacturer build change. So, I asked what we could do from here. He said he could refund the upcharge. I said I want the windows. I don't want to pay all this money and take hits on what we want. So, I ask the manager, "Since you paid for the windows, can't you have GD ship and you install them?" He said he couldn't because it would void the warranty? That didn't make sense to me. Getting more upset as I'm being forced to compromise. So, I said, "At this point, what can I do to get the dual pane windows?" He said I could drive to the manufacturer and you guys would take care of it. Wow, at first, I'm thinking that was an insane, and out of the way, option to get it fixed. The drive, the expense, etc, etc. I asked about ordering another coach, but he said he'd already added two options installed at the dealer--AC and tires--at his expense. Getting more upset. I'm thinking ok, well, as a customer, it's about me isn't it? I said, just pull the tires off, put the originals back on and sell the unit with the second AC. Lots of folks would buy it and probably with the "upgraded tires" as well. He wasn't for that, but basically said the trip to Indiana was the ticket if I had to have dual pane windows. I left. I told him I'd be in touch after I calm down in a couple days and asked him if my deposit was good for a few days. He said yes. So, I'm home and calm.....er. My RV is sitting in the lot in the rain 2.5 hours away.
Please ma'am, i'd like more options if I can get them. If I absolutely have to, I will travel to Indiana, but I'd need to know how that would work? Time needed, when could it happen, etc, etc. I'd have to take off work and coordinate it all. I am frustrated over it, but I know GD will help me rectify the situation and we'll get our new RV. I have faith in that. I have VIN, DOM, and purchase order info as well as pics of the RV sticker.
As a side, but similar issue, one of the other salesmen asked if I was sure I wanted dual pane windows, because "they are boxed, don't look nearly as attractive, and aren't really needed unless you're in Alaska." I got them for added noise and insulation from heat. Now, I'm worried if dual pane are the way to go at all. Do you have a picture of dual pane vs single that I could look at? Listen, I am not slinging mud. Honestly. I just want the RV I ordered unless dual panes aren't functional at all. If they open, let air in, and look good, as I expect, I want them. I can put forth a little more effort to make it happen ok. I told the dealership I'd call them back in a few days with what I want to do. Help!
Brent
