WestCoasting
Member
I have some *good news* for others that are having trouble with their Insignia range, model RNG-24SS9.
I received a phone call from an Insignia employee. It's taken me two years to get to this point to receive assistance.
We have a GD 2021 310GK. It was built in September 2020 and we bought it off the dealer's lot in October 2020. GD only covers the oven for one year. After that, it's the manufacturer's warranty. Problem is you need to know how to find their online procedure to obtain help. And I finally found that process.
Our oven temperature always traveled between 250 degrees and up to almost 500 degrees. The flame would often go out so I would have to actually stay near the oven and look in the window every few minutes to make sure it was still lit.
It turns out that model had quite a bit of trouble and has been redesigned. NOTE: Insignia is owned by Best Buy.
Below is the method to use to get authorization for repair, or as in our case, they are sending out a completely new oven.
I've also seen in the cases of folks that have had their burner knobs melt, they were also sent a new oven.
Customers should fill out and send this form:
https://www.insigniaproducts.com/contact-us
You should then receive an email with a case number and then should fill out this next form:
https://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy?cmd=GSPServiceReq
On the second form, In the Geek Squad Plan Number space you should enter: OEM WARRANTY
Submit it and wait up to about 2 business days for Geek Squad agents to contact by phone to explain the process and next steps to follow.
NOTE: The phone number from the Geek Squad shows up as a Spam call.
You can have them send the new oven to you or to your dealer. Installation charges will be your responsibility. The oven is very easy to take out, and to install the new one. It's your choice as to what you do with the old oven.
I received a phone call from an Insignia employee. It's taken me two years to get to this point to receive assistance.
We have a GD 2021 310GK. It was built in September 2020 and we bought it off the dealer's lot in October 2020. GD only covers the oven for one year. After that, it's the manufacturer's warranty. Problem is you need to know how to find their online procedure to obtain help. And I finally found that process.
Our oven temperature always traveled between 250 degrees and up to almost 500 degrees. The flame would often go out so I would have to actually stay near the oven and look in the window every few minutes to make sure it was still lit.
It turns out that model had quite a bit of trouble and has been redesigned. NOTE: Insignia is owned by Best Buy.
Below is the method to use to get authorization for repair, or as in our case, they are sending out a completely new oven.
I've also seen in the cases of folks that have had their burner knobs melt, they were also sent a new oven.
Customers should fill out and send this form:
https://www.insigniaproducts.com/contact-us
You should then receive an email with a case number and then should fill out this next form:
https://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy?cmd=GSPServiceReq
On the second form, In the Geek Squad Plan Number space you should enter: OEM WARRANTY
Submit it and wait up to about 2 business days for Geek Squad agents to contact by phone to explain the process and next steps to follow.
NOTE: The phone number from the Geek Squad shows up as a Spam call.
You can have them send the new oven to you or to your dealer. Installation charges will be your responsibility. The oven is very easy to take out, and to install the new one. It's your choice as to what you do with the old oven.