Paul & Deb
Senior Member
I posted my dissatisfaction with the shipment of my new brakes from eTrailer.com on another thread but I didn't want to continue to pollute that thread and wanted to start this new thread.
Anyway, I ordered 4 new self adjusting Dexter brake sets for $54 apiece and no shipping, great price. I received them within a week, great shipping time. I received them in TERRIBLE condition. They were not individually wrapped or boxed. They were haphazardly dropped into a huge (way too large for the product allowing them to jostle around without containment), very thin cardboard box with a small amount of brown paper packing material. No paperwork or anything else in the box.
I wrote an email to eTrailer telling them how disappointed I was in the quality of the shipping and told them I certainly hoped the assemblies were not damaged, yadda, yadda.
Well, this morning I started the install and the first plate went on without issue (BTW, such an incredibly easy job for those of you who may want to do this). I went to get the second assembly and I won't go into to detail of what expletives came out of my mouth! Exactly what I feared .... a huge chunk of the pad material was missing. I found it in small pieces in the bottom of the box. I was fit to be tied and Deb had to really work to keep me from blowing a gasket
Needless to say I immediately called eTrailer, they are open for ordering on Sundays, and voiced my displeasure. They apologized and promised to send out a replacement tomorrow and said it should be here by Thursday. Well, I wasn't happy with that. My trailer is sitting on jack stands waiting and I can't even jump to the other side without a bunch of extra work. I told her that wasn't acceptable and she said she would see what she can do. I will report back on that.
Anyway, thanks for letting me vent. I have had good success ordering from eTrailer in the past and am very disappointed that they have lost my trust at this point.
Anyway, I ordered 4 new self adjusting Dexter brake sets for $54 apiece and no shipping, great price. I received them within a week, great shipping time. I received them in TERRIBLE condition. They were not individually wrapped or boxed. They were haphazardly dropped into a huge (way too large for the product allowing them to jostle around without containment), very thin cardboard box with a small amount of brown paper packing material. No paperwork or anything else in the box.
I wrote an email to eTrailer telling them how disappointed I was in the quality of the shipping and told them I certainly hoped the assemblies were not damaged, yadda, yadda.
Well, this morning I started the install and the first plate went on without issue (BTW, such an incredibly easy job for those of you who may want to do this). I went to get the second assembly and I won't go into to detail of what expletives came out of my mouth! Exactly what I feared .... a huge chunk of the pad material was missing. I found it in small pieces in the bottom of the box. I was fit to be tied and Deb had to really work to keep me from blowing a gasket
Needless to say I immediately called eTrailer, they are open for ordering on Sundays, and voiced my displeasure. They apologized and promised to send out a replacement tomorrow and said it should be here by Thursday. Well, I wasn't happy with that. My trailer is sitting on jack stands waiting and I can't even jump to the other side without a bunch of extra work. I told her that wasn't acceptable and she said she would see what she can do. I will report back on that.
Anyway, thanks for letting me vent. I have had good success ordering from eTrailer in the past and am very disappointed that they have lost my trust at this point.
