New tires

[clc530]

I'm having new Goodyear tires put on my GDS 369 where can I get the Correct Track Alignment System checked after getting the new tires. Thanks
Charles

 

[Steve and Cill]

Can the dealer where you bought your Solitude do it?

 

[el Rojo]

Keep us posted on this one. This is something we all need to know.

BTW did you stay with the 16" tires or upgrade to the 17.5"?

 

[clc530]

Got the Goodyear tires G614 RST 16 G rated. Had on my Cameo and never had a problem with them. Yes I stayed with the 16"

 

[el Rojo]

Thanks.

 

[GDRV Service]

The Mobile Outfitters handles the Correct Track system for Lippert. I second Steve and Cill's suggestion of checking with your dealer to see if they're a certified Mobile Outfitters dealer. If they aren't feel free to contact us (our phone number is in my signature, below) with your VIN and location, and we'll be glad to research the closest dealer or repair facility to you. If that's not convenient, you can also contact The Mobile Outfitters directly at (574) 312-6654 [EST] or here's a link to their dealer locator: http://www.themobileoutfitters.com/index.php/dealer-locator. Please keep us posted. ~ Janice

 

[Steve and Cill]

Thanks Janice for that web site.

 

[clc530]

Thanks Guy's I have one over at camping world in Bowling Green, Will can them on Monday.
Charles

 

[clc530]

Just one more thing I'm a thinking that Grand Design is putting the hurt on some dealers and they will not work on it if you did not buy from them. There loss.

 

[Steve and Cill]

[quote author=clc530 link=topic=58.msg426#msg426 date=1380418809]
Just one more thing I'm a thinking that Grand Design is putting the hurt on some dealers and they will not work on it if you did not buy from them. There loss.
[/quote]

Charles, Grand Design does encourage their customers to "buy locally", but I have found that is true throughout the RV Industry.

I would imagine that 99% of all Dealers put their customers first; "You buy from us, we'll take care of you! You didn't buy from us, good luck"!

Here is Grand Design's Buy Locally Statement:

WE ENCOURAGE YOU TO PURCHASE YOUR GRAND DESIGN RV FROM YOUR LOCAL DEALER FOR SEVERAL REASONS:

• SERVICE - Quality and service are the backbones of our organization and we want to make sure that you are 100% satisfied with your purchase. In the rare case that your Grand Design unit may need servicing, we want the process to be as quick and painless as possible. Your local dealer is best able to prioritize your service needs.

• RELATIONSHIP - The RV lifestyle is wonderful and is something we hope you will continue doing for the rest of your life. Creating a great relationship with your local dealer will only increase your long-term satisfaction with our products and the RV lifestyle.

• LOCAL LAWS – Your local dealer is best equipped to advise you of any local laws and give you tips that an out of town dealer may not be aware of. Also, if you live in Canada and you purchase your RV outside of the country, your RV must meet specific regulations before you can cross the border and return home. These requirements may include fees, taxes, inspections, etc. Your local Canadian dealer is best equipped to handle these requirements.

Your overall satisfaction with our products and your RV purchasing experience is our ultimate goal. Buying locally is one of the ways to help us achieve this goal.

 

[clc530]

Steve it is hard to by Locally when they have one dealer in Kentucky and it is almost in Ohio and WV line. Hope they will at least get one in Louisville, KY which is 76 miles from Danville, KY.

 

[Steve and Cill]

Charles, I really understand what you're saying. I live in Georgia, west of Atlanta and there are two dealers that are right at 2hrs from me. One in Alabama and one that is north-east of Atlanta. I decided on the one in Alabama just because I didn't have to drive through Atlanta.

I know you have talked to Grand Design about other problems, but have you talked to them about being so far away from a Grand Design dealer. Maybe they have a solution to your problem.

Steve

 

[GDRV Service]

@clc530, @Steve and Cill - While we do encourage you to work together with your dealer to address your service needs, we understand that may not always be convenient due to scheduling, emergency or travel issues. If that happens, please use our website service center locator at http://www.granddesignrv.com/service-centers.php to find the facility nearest to you or contact us (our phone number is in my signature, below) directly for assistance. ~ Thanks, Janice.