Hi all,
A cautionary tale...
We purchased a 2022 378-MBS from General RV in Draper, Utah on October 23rd of this year and hired Brookwide, Inc. to transport it from the dealer's lot to Juneau, Alaska. Brookwide moved a car of ours from Georgia to Alaska two weeks prior, so we were happy with their service and ready to receive the new (to us) fifth wheel.
Brookwide assigned a carrier, Buttar Transport, Inc., and they assigned a driver to pick it up on November 4th. A driver arrived, but with an incompatible hitch. They quickly dispatched another driver, who then disappeared - with our RV! - as soon as he left the lot. According to Buttar's insurance company, they have had some kind of issue with drivers and identity theft. At any rate, our rig has been missing for five weeks now, and our hope of ever receiving it is sadly fading.
Our insurance company, Progressive, has been helpful and they helped us file a claim with the carrier's insurance. The Draper, UT police department initially listed it on the NCIC (stolen vehicle) database in early November, but then removed it saying it was a civil matter and not in their jurisdiction. I contacted Draper PD again today and the Detective Sergeant is unwilling to resist it or open a stolen vehicle case. I wish they would help, because at this point nobody is out there looking for it.
I also filed a complaint with the FMCSA and reported it with the FTC, but I haven't heard back from either. Progressive and General RV of Draper have been very helpful throughout the process and I would highly recommend both if you need insurance or an RV dealer.
If we did this again we would put some kind of GPS tracker on the RV if we didn't move it ourselves. We had to hire someone this time for timing reasons. Does anyone know if Grand Design keep a list of stolen VINs?
Any other advice, tips, suggestions, are welcome!
A cautionary tale...
We purchased a 2022 378-MBS from General RV in Draper, Utah on October 23rd of this year and hired Brookwide, Inc. to transport it from the dealer's lot to Juneau, Alaska. Brookwide moved a car of ours from Georgia to Alaska two weeks prior, so we were happy with their service and ready to receive the new (to us) fifth wheel.
Brookwide assigned a carrier, Buttar Transport, Inc., and they assigned a driver to pick it up on November 4th. A driver arrived, but with an incompatible hitch. They quickly dispatched another driver, who then disappeared - with our RV! - as soon as he left the lot. According to Buttar's insurance company, they have had some kind of issue with drivers and identity theft. At any rate, our rig has been missing for five weeks now, and our hope of ever receiving it is sadly fading.
Our insurance company, Progressive, has been helpful and they helped us file a claim with the carrier's insurance. The Draper, UT police department initially listed it on the NCIC (stolen vehicle) database in early November, but then removed it saying it was a civil matter and not in their jurisdiction. I contacted Draper PD again today and the Detective Sergeant is unwilling to resist it or open a stolen vehicle case. I wish they would help, because at this point nobody is out there looking for it.
I also filed a complaint with the FMCSA and reported it with the FTC, but I haven't heard back from either. Progressive and General RV of Draper have been very helpful throughout the process and I would highly recommend both if you need insurance or an RV dealer.
If we did this again we would put some kind of GPS tracker on the RV if we didn't move it ourselves. We had to hire someone this time for timing reasons. Does anyone know if Grand Design keep a list of stolen VINs?
Any other advice, tips, suggestions, are welcome!