Pre-Sales Questions

[lcseds]

So far I have sent Grand Design two emails with pre sales questions. Never got any response. Makes me wonder about service after the sale if all I get is crickets before I put my money down.

 

[rlfbailey]

So far I have sent Grand Design two emails with pre sales questions. Never got any response. Makes me wonder about service after the sale if all I get is crickets before I put my money down.

Hi,
I understand your concerns. Right now is summer season, and the head honchos at Grand Design are most likely out at GD rallies or very busy. Not an excuse, but I find that this time of year for any brand TT is extremely busy. That is why I post to a forum to people who own the product, and will tell you the pros and cons. I will say I have heard great reviews in terms of people having issues with their grand designs and receiving support almost immediately- which is a lot more than other products can say. I also would like to say that we currently own a Heartland product, and we are amazed at the amount of Grand Design owners we run into on the road that love their rigs.


Sent from my iPhone using Tapatalk

 

[campusa]

I just purchased a momentum 385, and I as well sent three emails to the company over the course of the past two months inquiring about their products and never received a response so you are not alone.

 

[huntr70]

What are the questions?

Everyone at GD is quite busy right now, with opening a new plant and other peak season activities.

 

[redram]

Maybe they need to organize there time better. Don

 

[lcseds]

I appreciate it's the busy season. But if they can't answer a few emails from pontential customers, they may end up not having any busy season. Waiting until the weather gets cold and things slow down is not really a plan. Plus, I imagine my emails will continue to get buried deeper and deeper in the email pile that an answer will never come. I worry about GD being a darling startup that turns into a mega manufacturer where customer service as well as quality declines. Maybe I will try again in a couple weeks.

 

[longshot]

When you buy a new vehicle do you email corporate or just go down to the local dealership and ask questions

 

[Steve and Cill]

Give them a call at 574-825-9679.

Steve

 

[lcseds]

I will end up doing that Steve thanks.

longshot, one of my questions is about a fixture change during manufacturing. So yes, I would want that answer right from corporate vs a salesman at the dealership. Buy the time I buy, it's likely I'll know ten times more about the rig than the dealer. I only go to a dealer to pick up whatever I am buying. I rarely depend on their "expertise".

 

[Russ & Reen]

We had a question about our RV and called GD. We got a call back the following morning from a very pleasant and helpful person. I usually pick up the phone over an email when I want a quick response.

 

[campusa]

Agree, phone is always available, I however was in Japan and found it more convenient to email. I like their products and have since had my questions answered by the internet. I do not feel put out or left hanging, but I do find it interesting that a major business can afford to not answer emails to future clients.

 

[GDRV Service]

So far I have sent Grand Design two emails with pre sales questions. Never got any response. Makes me wonder about service after the sale if all I get is crickets before I put my money down.

Hi @lcseds,

We apologize for not meeting your expectations. Please send me a private message and let me know which of our products you are interested in, along with your name and phone number and I will forward your contact information to the appropriate sales team here. Also, could you include what email address you used to contact us prior so we can check to see if your messages were received? Thank you in advance, we appreciate your time and patience...

Best regards,
~ Janice

 

[Bamaman]

When you buy a new vehicle do you email corporate or just go down to the local dealership and ask questions

I suggest you call Warren Buffett with any questions you have about a Forest River RV or Berkshire boat. He'll help you personally.

 

[steve gravelle]

Bamaman and Longshot have some excellent analogies for this situation! My idea if I were evaluating a company and a product would be to submit your questions to the prospective dealer and the sales professional that wanted you to buy from him to get a commission! I do agree that we buyers have typically done a bunch of research on what we are spending our hard-earned money on. I have been on the sales side of automotive equipment for a few years, and some of the success I had was when customers needed in-depth information, I got it for them quickly! If I didn't know for sure, I committed to find out and get back to them. This helped me build credibility with them and learn for my benefit!

 

[kregli]

Gee, when I was looking to buy a 388m in April/May I sent in a question and got an email right back from a GD Regional Manager followed by a call and email from the local dealership. It was a real easy question...

 

[GDRV Mr. Bill]

@Icseds - I am the Director of Marketing here at Grand Design and saw your recent post. It is certainly our goal to respond promptly to all customers before and after the sale. If you would be willing to send me a text or an email with your contact information I would appreciate the opportunity to speak with you? My cell phone is 574-312-5215 and email is [email protected]. Thank you for the opportunity.

Regards,
Bill Martin

 

[McKeeFamily]

BOOM! Jance and Bill are awesome aren't they!?

We love Grand Design.

My wife is dying to see about trading our 2015 308BHTS for a 2016 388M! She also wants me to trade-in the F150 for a 2016 F350 Platinum...diesel of course!

 

[GDRV Service]

I just purchased a momentum 385, and I as well sent three emails to the company over the course of the past two months inquiring about their products and never received a response so you are not alone.

Agree, phone is always available, I however was in Japan and found it more convenient to email. I like their products and have since had my questions answered by the internet. I do not feel put out or left hanging, but I do find it interesting that a major business can afford to not answer emails to future clients.

Hi @campusa,

First, congratulations on your Momentum 385TH and welcome to the Grand Design RV family!! Please accept my apologies that you did not receive responses to your emails... May I ask you to send me a private message (PM) via the forum with your 17-digit RV VIN, name, and phone number? Also could you include your email address so we can check to see if we received your emails? Or if it's more convenient for you to email us, our Customer Support team (phone 574-825-9679) can be reached at [email protected]. Thank you in advance...

Best regards,
~ Janice

*Edited to add both posts from @campusa.

 

[campusa]

Hi @campusa,

First, congratulations on your Momentum 385TH and welcome to the Grand Design RV family!! Please accept my apologies that you did not receive responses to your emails... May I ask you to send me a private message (PM) via the forum with your 17-digit RV VIN, name, and phone number? Also could you include your email address so we can check to see if we received your emails? Or if it's more convenient for you to email us, our Customer Support team (phone 574-825-9679) can be reached at [email protected]. Thank you in advance...

Best regards,
~ Janice

*Edited to add both posts from @campusa.

Janice,

Thanks for the interest, I have sent you an email, please let me know if you don't recieve it.

Josh

 

[ADIRKS30]

I would like to thank Bill Martin and Jancie for the response on this thread. I can appreciate the active role that your team takes in this forum.

The level of response from Grand Design on this forum amazes me time and time again. If you cannot see this, I hope for you that someday your eyes will be opened. I have owned other brands. They had company owned forums, it was an amazing act if one of their customer service team would post on there, let alone one of the owners!! And that was only if there would be a very irate customer with a very legitimate problem, most complaints get ignored.

I am completely happy with my Grand Design Solitude, I have been in contact with 3 or 4 different people at Grand Design and have always been helped.

I sell steel building packages, I myself have had a prospective customer call me, and me take down all their info, and then the info get discarded on accident and I never remember to follow up with them. Maybe I am terrible at customer service, I think we are all human and we have to realize that not all humans are perfect, including ourselves.