Roof replacement

[60356jai]

So after reviewing my insurance declined the new roof. They said tape and some no sag sealant would be the recommended fix. They felt the dealership damaged the roof too based on the how recent the damage appeared. The very white caulk area as compared to the yellowing caulk. I haven’t had it out since July so they felt it was recent and the dealership isn’t owning up to it nor can I prove it. I’ll tape it as suggested and move on.

As a result I found Lifetime RV Roofs that are sprayed on if anyone is familiar with those. They are half the cost of a roof replacement and supposedly adds value to your RV although I don’t plan to sell it and less concerned about value. But, I like the product and it is more resilient overall. I will likely have this done when we return in the spring. It’s about $190 per linear foot and I feel the peace of mind is worth just doing it. I’ll try to add a picture to this thread if someone would find it helpful.

In the end, the lesson learned was to stay away from these dealerships. Never again will I go to a Grand Design “authorized” dealer for service. I’ve found several mobile and other just service repair shops near me. Grand Design should really rethink this part of their business model IMO. Good product for the most part but no back room like a car dealership to service properly.

 

[60356jai]

JMO, but hard to blame Grand Design for lousy dealers. Doesn't make it any better though.

I sort of disagree in that Grand Design should have some quality control over dealers. For example, Acura, Jeep, Ford brands always want 10’s on their surveys as the manufacturers want satisfied consumers on the service end so they come back and buy again. I’m happy with my Solitude and don’t plan to buy again soon but perhaps would upgrade in the coming years. It is doubtful I would buy a Grand Design unless this changes.

 

[60356jai]

Here is the roof replacement I really like. I’m going to call Grand Design corporate and get their opinion on this plus a lot of my own research before having it done this next spring but from what I can tell it seems to be a great upgrade to the roof regardless. Yes, it’s a 7k investment just for this so will require me to really think on it but I think owning these rigs is a lot of fun and a continuum of learning. I just keep adding these experiences up so I know more and more

 

[Hoopy Frood]

I sort of disagree in that Grand Design should have some quality control over dealers. For example, Acura, Jeep, Ford brands always want 10’s on their surveys as the manufacturers want satisfied consumers on the service end so they come back and buy again. I’m happy with my Solitude and don’t plan to buy again soon but perhaps would upgrade in the coming years. It is doubtful I would buy a Grand Design unless this changes.

Well, it's not going to change. AFATG I have no use for dealers in general, RV dealers, car/truck dealers, motorcycle dealers. I've never been one to visit a dealer of any sort when I have issues.

But comparing RV dealers to car/truck dealers is comparing apples to oranges. They simply don't work the same way.

 

[60356jai]

Well, it's not going to change. AFATG I have no use for dealers in general, RV dealers, car/truck dealers, motorcycle dealers. I've never been one to visit a dealer of any sort when I have issues.

But comparing RV dealers to car/truck dealers is comparing apples to oranges. They simply don't work the same way.

True. Probably won’t change. And I suppose it’s wishful thinking on my part that they did work the same way but I agree with you unfortunately they do not.

I’ve had good service experience with the Jeep brand where we live. Not perfect but overall good results. Certainly night and day difference as compared to rv dealers. I guess I had to learn the hard way with rv dealers but now I know to stay away.