Solitude 321X from Holiday World in Katy Texas

tcamper

Senior Member
Joined
Mar 30, 2005
Messages
135
Location
Houston, Tx
After a year+ of RV shopping….we believe we might be close to pulling the trigger on a Solitude 321X.

Our local dealer is Holiday World in Katy Texas. I’m sold on Grand Design ……. But have never done any business with Holiday World.

Would appreciate any advice or opinions on this dealer.

Note: we have been RVing in a 5er for over 10 years.
 
Got my 379FL from Holiday World Katy, Tom Marino was salesman and very knowledgeable about the unit and GD. Overall happy with sales people, and from sounds of other posts there are several good ones. I was less than impressed with the service end of the business. Has been a couple of turnovers of service advisors so that does not help. Have not had much warranty/followup work done there, but it took lots of followup to be sure all things get scheduled and get done correctly, plus the time to get schedules/complete is too long. Have a neighbor who had similar issues .... sale people great, service marginal. Not my first 5er either, and unfortunately this issue of poor service at big dealers is all too common.
 
I've researched Holiday World a lot and I've yet to read or hear one positive review of their service department. I've said this numerous times before but Holiday World was specifically mentioned at a rally in June as having some of the worst service in the country. It sucks because their Willis location is 30 minutes from me. They have some great sales guys though, I just dealt with the best one I've had at any dealership. He was a pleasure to deal with, very knowledgeable and professional.
 
just wonder if the services will improved when Ron Hoover's place (under construction next to HW) opens up.

Gerry
 

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