Sticker on Unity Board (?)

[RoadWolf]

I am new to the forum and have purchased a 2024 Solitude 380FL. I am sure this sounds familiar, after a couple of weeks with the Compass Connect working perfectly, suddenly, I when I tried to use it again, all the devices were off-line. After trying a number of the ideas found in other posts, I went looking for the “sticker” with QR Code, which is supposed to show the Device Name and password; yes, not knowing any better, I had peeled the “sticker” off the panel and had thrown it away! I read there is a second sticker “somewhere”, so I searched everywhere and think I found it on the Unity Board. See pictures, attached.

The picture is a little blurry but you can see there are two stickers there with one of them indicating “Customer”. The Device Name on the sticker is the same one that shows when I do a search in the App for Compass devices so that was encouraging. However, if you look at the Password on the sticker, it is a 6-digit number. I tried using it in the App and it said the format needs to be at least 8 characters.

Maybe some other characters need to be appended to the 6-digits? Any thoughts about if this is even the right place to get the information the App needs to connect to the trailer??
Thank you!
RoadWolf

 

[huntr70]

I am new to the forum and have purchased a 2024 Solitude 380FL. I am sure this sounds familiar, after a couple of weeks with the Compass Connect working perfectly, suddenly, I when I tried to use it again, all the devices were off-line. After trying a number of the ideas found in other posts, I went looking for the “sticker” with QR Code, which is supposed to show the Device Name and password; yes, not knowing any better, I had peeled the “sticker” off the panel and had thrown it away! I read there is a second sticker “somewhere”, so I searched everywhere and think I found it on the Unity Board. See pictures, attached.

The picture is a little blurry but you can see there are two stickers there with one of them indicating “Customer”. The Device Name on the sticker is the same one that shows when I do a search in the App for Compass devices so that was encouraging. However, if you look at the Password on the sticker, it is a 6-digit number. I tried using it in the App and it said the format needs to be at least 8 characters.

Maybe some other characters need to be appended to the 6-digits? Any thoughts about if this is even the right place to get the information the App needs to connect to the trailer??
Thank you!
RoadWolf

They also usually have copies of all the QR codes in your owner's packet.

 

[RoadWolf]

Thanks Steve; I looked through everything multiple times.

 

[reubenray]

Thanks Steve; I looked through everything multiple times.

My stickers are on the pages that show the model and serial numbers of the equipment. The sheet is labelled "QR Codes". The password on my sticker is only 6 digits.