Basically, he said the springs put stress on the frame and create other issues. Their suspension is not designed to work with them. Never mentioned the warranty being denied.
I cry "Hogwash" and let slip the Dogs of Debate!
I would like to talk to this guy about how suspensions work and some basic physics.
Sumo Springs, because of what they are (polymer progressive rate auxiliary springs) DECREASE the load on the frame.
Without them, the entire weight of a dual-axle trailer on the frame is supported by only seven points - the four outer ends of the spring packs, the two equalizer mounts between the spring packs and the front hitch.
The Sumo Springs add four more points of support, so you have weight distributed over ELEVEN points, instead of seven.
I want to know how that ADDS stress to the frame!
Because each Sumo Spring is centered
directly above the center of the axle, there is no way it can add torque (twist) to the system.
It might form a pivot, if the axles rotate (Heaven Forbid!), but it will not add stress to the outer ends of the spring packs.
Another poster made the point that, by reducing the compression load on the spring hangers, they might be deprived of the support that that compression provides to help the hangers resist the forces of the axles twisting.
Personally, I think those cussed brackets are so flimsy, they will never resist a twisting load, angle iron or not!
If you want to reinforce those hangers, get Mor-Ryde X-Factor Crossmembers and brace them, properly.
Better yet, replace them with substantial ones (thicker metal) and THEN add the Crossmembers!
Because the Sumo Springs are
progressive and internally damped (due to their construction), they provide some shock absorption, as well.
Not the same level of absorption as dedicated shock absorbers, but they do provide some damping.
Sumo Springs will not add any stress to the spindles.
The forces on the spindles are going to be the same, it will just be distributed differently when they are transferred to the frame, as the Sumo Springs do not act as a bump stop.
Sumo Springs do NOT ADD CAPACITY to the suspension.
They work WITH the suspension, taking SOME of the load off the spring packs, allowing them to better retain their alignment and geometry.
Bottom line?
As far as I am concerned, the suspensions on our trailers are crap.
If something goes wrong with mine (and it will), I am going to upgrade that puppy into something useful, warranty be hanged.
Warranty work will only restore it to original, insufficient specification.
Forget that nonsense.
As we mechanics have been telling customers for ages, "You can pay me now or you can pay me later, but if you wait, it is going to cost you more".
When your suspension craps out, forget the warranty (unless the budget demands it), upgrade it into something adequate and pay for it, yourself.
You will thank me, in the long run.
Safe travels!